What is PEKO in Malaysia?
PEKO is an AI customer-retention platform for cafes, restaurants and salons in Malaysia. Guests join without cashier involvement, the AI predicts who is about to lapse and sends the win-back message over WhatsApp. It runs alongside any existing POS, it never replaces it, and takes 0% commission on orders.
Built for Malaysia: retention without your cashier
Loyalty and CRM forMalaysian restaurantsandcafés
Enrolment only happens when your cashier remembers to ask, and at peak they stop asking. PEKO lets guests in Malaysia join themselves by scanning a QR or snapping the receipt, then its AI spots who is drifting and wins them back over WhatsApp. It runs alongside the POS you already use, DuitNow QR and GrabFood, and never takes a cut of your sales.
Free forever for 300 members · live in 15 minutes · works with your current POS
Loyalty program software in Malaysia: prices compared · GrabFood commission rate in Malaysia
Your Customers Are Leaving Silently
And without a system to catch them, they're gone forever.
The cashier forgets to ask
At peak, the cashier drops the ask to clear the queue. Your program stops acquiring members while you are unaware.
Regulars vanish without a word
They pay, then quietly stop coming back. You cannot tell who is drifting in time to reach out.
Delivery apps own your customers
Orders arrive through the platform, but the customer relationship stays inside the delivery app.
How it works
PEKO · Snap the receipt
Scan Receipt, Get Rewards
Snap the receipt
Join without the cashier
Guests snap their receipt to earn points on their phone. Any POS, no cashier step.
PEKO · WhatsApp
Win back at-risk regulars this week
Owner-approved campaign
A win-back message
The AI spots who is drifting
PEKO flags likely lapse 3–7 days ahead and drafts the win-back message.
PEKO · WhatsApp
Win back at-risk regulars this week
Owner-approved campaign
A win-back message
The win-back sends itself
Approve the campaign once. Nothing goes live without your click.
Real owners, on camera
Eight videos from PEKO merchants in their own words. Tap to play: nothing loads until you do.
Results and videos below are from PEKO venues in Vietnam.
Tropical Fruits
Fruit-tea café · Vietnam
Summary: Tropical Fruits runs membership, points, tiers and phone vouchers with PEKO, plus automatic birthday and win-back offers.
Watch on YouTubeBoom Billiards
Billiard club · Vietnam
Summary: Boom Billiards players snap the bill to earn points with PEKO, redeem gifts, move up member tiers and earn two-way referral rewards.
Watch on YouTubeWolf Billiards
Billiard club · Vietnam
Summary: Wolf Billiards uses PEKO receipt scan to turn each bill into points; players see points, tier and benefits on their phone.
Watch on YouTubeBring Your Regulars Back One More Time a Month
The biggest growth lever isn't new customers: it's your regulars coming in one more time. See what that's worth to you.
Your Shop
Average customers visiting or ordering daily
Average spend per customer
Roughly what share of your monthly visits come from someone who already comes back
Not sure? The defaults reflect a typical shop in your market.
Money Back Per Year
+RM8,424
If it goes well, up to RM20,952: before any delivery-app saving
Your ROI with PEKO
4.8× – 12.0× return in year one
Break-Even
6 orders
Modelled: year-one extra revenue from the inputs above ÷ 12 months of the Standard plan.
The modelled lift (+2.6 to +6.5 pts) is lower than the measured 8–15 percentage points because it counts only the share of customers you can realistically reach, not every repeat visit.
Because about 39 more visits a month come back, lifting your repeat rate from 30% to about 32.6%.
How we calculate this
- We assume your repeat rate rises by 4 percentage points in the careful case and 10 in the good case: nothing more.
- We only count the part of that lift you can realistically reach: bringing a known regular back counts in full, turning a first-timer into a regular counts at half, and the projected repeat rate never passes 85%.
- Each extra visit is worth your average order value, unchanged: we never assume people spend more per visit.
- Delivery-app savings count only if you tick the box, and then only on 15% of those orders at a 25% commission.
- Your cost is the Standard plan's monthly price (annual price ÷ 10, RM99 a month).
The numbers behind this
- Extra Visits / Month+39 – 97
- Extra Revenue / Month+RM702 – RM1,746
- Repeat Rate Today → After 12 Months30% → 32.6% – 36.5%
- − PEKO CostRM99
Based on repeat-rate change measured across PEKO venues in Vietnam. Your results will differ.
Estimates, not a forecast. No aggregator commission savings are included unless you tick the aggregator box.
Your Next 12 Months with PEKO
The gap is what PEKO adds. It compounds as more regulars come back.
Monthly Breakdown
| Monthly Revenue Today | RM27,000 |
| + Repeat-Visit Lift | +RM702 – RM1,746 |
| − PEKO Cost | −RM99 |
| = Net Monthly Gain | RM603 – RM1,647 |
Chat, don't click. The AI Agent configures PEKO for you: you just approve.
Every other loyalty tool asks you to click through 10 buttons and dropdowns to make one change. PEKO ships an embedded AI Agent that lives inside the product and takes actions for you. Tell it what you want in plain language; it drafts the change in the same screen you'd normally configure by hand. You review and click Approve: nothing goes live without you.
Launch a win-back campaign
Old way: brief a marketer, write copy, pick channels, schedule, wire the offer, wait days.
With the AI Agent: “Win back the at-risk regulars this week on WhatsApp with a free teh tarik offer.” Agent picks the audience, writes the message, sets the send time. You Approve.
Nothing goes live without your click.
PEKO pays for itself. From the first win-back.
Listed prices are per outlet, billed per location.
Prices shown in MYR for Malaysia.
Free Forever
Try PEKO at one outlet. Card required at signup.
- 300 members
- 100 menu items
- 1,000 emails/month
- 100 OCR scans
- 1 receipt template
- 3 user accounts
- AI personalisation: taster usage
Standard
For single outlets serious about retention.
- 5,000 members
- 300 menu items + 400MB media
- 20,000 emails/month
- 2,000 OCR scans
- 1 configurable receipt template
- 10 user accounts
- AI personalisation: everyday usage
Professional
Full AI churn + automated win-back loops.
- 20,000 members
- 500 menu items + 2GB media
- 50,000 emails/month
- 5,000 OCR scans
- 3 configurable receipt templates
- 30 user accounts
- AI assistant: for growing brands
- Custom domain pointing
Professional Max
For multi-outlet brands with serious data.
- Unlimited members
- 2,000 menu items + 6GB media
- 200,000 emails/month
- 10,000 OCR scans
- 5 configurable receipt templates
- 100 user accounts
- AI assistant: for high-volume operations
Need help setting up? Done-With-You and Done-For-You onboarding are available as one-time add-ons.
What you will never pay
- No commission per order: 0% on every plan, on every channel.
- No per-message markup: WhatsApp template costs are passed through at cost.
- No setup fee on the free plan.
- No contract, no lock-in, cancel whenever you want.
Compare: SMS-based loyalty tools bill you per broadcast; cashback platforms take a percentage of every bill.
30–45 customers a month, measured across PEKO venues in Vietnam. Your results depend on your venue.
For Malaysia
Prices in RM: free up to 300 members, then Standard RM99/month (RM990/year); Professional RM199/month (RM1,990/year); Professional Max RM399/month (RM3,990/year), per outlet. Monthly prices are the annual price divided by 10.
The price cards do not state SST treatment. Malaysia Payment Terms say prices exclude SST unless stated otherwise; where PEKO is SST-registered, SST at the applicable statutory rate is added and shown separately on the invoice.
PEKO flags drifting regulars and drafts WhatsApp win-back messages. Review and approve the campaign before it sends.
Malaysia price cards · Malaysia Payment Terms · checked Oct 2026
How PEKO compares
The platforms Malaysian operators shortlist alongside us.
| PEKO | StoreHub Membership | Qashier Treats | SimpleLoyalty (Mulah) | |
|---|---|---|---|---|
| Commission per order | 0%, on every plan | – | – | Not published; outbound SMS understood to be per message |
| Free plan | Free forever up to 300 members | No: Membership is bundled into paid StoreHub plans | – | – |
| Works with your existing POS | Yes: runs alongside any POS | No: built for StoreHub's own POS | No: runs on Qashier's own terminal | Runs alongside the till; no integration list published |
| Self-enrolment without the cashier | Yes: guest scans a QR or snaps the receipt | – | – | Yes: QR dine-in registration on the guest's own phone |
| Cash customers counted | Yes: a photographed receipt counts a cash visit | Only for sales rung through the StoreHub POS | Only for sales rung through the Qashier terminal | – |
| Per-message fees | None on email; WhatsApp template costs billed at cost, no markup | – | – | Per-message SMS costs apply |
| AI churn prediction | Yes: flags likely lapse 3–7 days ahead | Not published as prediction | – | Not documented: SMS campaigns and rewards |
Compared September 2026 from publicly listed information. Tell us if something's out of date. A dash (–) means the vendor does not publish it: we don't guess.
No POS yet? Open with LOOP
PEKO adds retention to the POS you already run. If you have not picked a POS yet, LOOP is the AI POS from the same company: the two share one dataset, so nothing is entered twice.
PEKO customers get 50% off LOOP POS paid plans.
Frequently Asked Questions
Everything you need to know about PEKO.
Your Customers Are Leaving Right Now. PEKO Brings Them Back.
Let PEKO bring your regulars back. Start free up to 300 members.
Updated Oct 2026: PEKO is the AI retention layer that runs alongside an existing POS for cafes, restaurants and salons: it never replaces the POS and takes 0% commission. The AI flags customers 3–7 days before they lapse and writes the win-back message itself, which lifts repeat rate by 8–15 percentage points within 90 days.
PEKO research
The State of F&B Customer Retention in Southeast Asia 2026
Findings from our own 2026 research, published in full with sources:
- Delivery commission, independent estimate range: 25–30% percent of order value, negotiated per outlet (2026)
- Food delivery GMV growth: 18–19% percent change year on year (2025)
- First-visit customers not returning within 90 days: 60–75% percent of first-visit customers (Jan 2024 – Jun 2026)
Shortlisting vendors? Compare loyalty software in Malaysia : prices, POS integrations and free plans side by side.
370+ more answers from operators like you
Straight answers to the questions operators actually ask before they pick a loyalty platform.
- Is Ocard worth it for Malaysian restaurants in 2026?
- How do I run my first WhatsApp win-back campaign in Singapore or Malaysia?
- What loyalty software has the best free plan in Southeast Asia?
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- Why loyalty programs fail: the death spiral no one talks about
- Loyalty without asking the cashier: how it works and when to use it
- What is a loyalty layer, and why pick one over the loyalty module bundled with your POS?
- GrabFood Commission Rate Malaysia 2026: What Merchants Really Pay
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