🇲🇾 PEKO for Malaysia F&B · WhatsApp Business
Malaysia's restaurants lose 73% of first-time customers. PEKO brings them back.
PEKO is the AI-first loyalty and CRM platform for Malaysia F&B — it predicts which customers are about to stop returning and wins them back automatically via WhatsApp. Free up to 300 members. 0% commission.
Quick facts — PEKO in Malaysia
- What it is
- AI loyalty & CRM platform for restaurants — churn prediction plus WhatsApp win-back, built for Malaysian F&B.
- Who it's for
- Cafés, mamak, restoran, bubble tea chains and franchises across KL, Penang, JB and East Malaysia.
- Key benefit
- Replaces paper loyalty cards with an AI that knows exactly who to win back — this week, on WhatsApp.
- Price (MYR)
- Free up to 300 members. Paid plans from RM1,499/year. 0% commission on every reward and re-order.
- How to start
- Connect StoreHub, Loyverse or your POS. Live in one afternoon. No credit card, no lock-in.
Why Malaysian restaurants lose regulars
Pain #1
GrabFood & foodpanda commissions of 30–35%
Every order through the aggregators is a third of your margin gone. PEKO pulls regulars off delivery apps and back to direct WhatsApp ordering — 0% commission, straight to your bank.
Pain #2
WhatsApp-first customers, but loyalty still on paper cards
Your customers live in WhatsApp. Your rewards live on a stamp card that gets lost. PEKO closes that gap — every offer, every reward, in the chat they already use.
Pain #3
Price-war pressure from chains and franchises
You can't beat a franchise on price. You can beat them on remembering the regular's name and their kopi order. PEKO scales that memory across every outlet.
How PEKO's AI works
Predict. WhatsApp. 0% commission.
- Step 1
Predict who's about to stop coming back — 3 to 7 days early
PEKO's AI reads your POS orders and scores every regular in Malaysia on how likely they are to churn. You get a live list of at-risk customers before they actually disappear — not a lagging report next month.
- Step 2
Win them back on WhatsApp Business — automatically
The AI drafts the message, picks the right offer, and sends via WhatsApp Business at the hour your customer is most likely to reply. You approve in one tap or let it run on autopilot.
- Step 3
0% commission direct ordering
When they come back, they order direct through your PEKO link — no GrabFood or foodpanda cut. Every re-order lands in your bank account, not a marketplace's.
Pricing in MYR
Free up to 300 members. 0% commission on every plan.
Free
RM0
forever
- Up to 300 members
- AI churn scoring
- WhatsApp win-back
- 0% commission direct ordering
Standard
RM1,499
per year
- Up to 5,000 members
- Automated WhatsApp campaigns
- DuitNow QR rewards
- PDPA audit log
Professional
RM2,999
per year
- Up to 25,000 members
- Multi-outlet dashboard
- AI segmentation
- Priority support
Pro Max
RM4,999
per year
- Unlimited members
- API access
- Custom AI training
- Dedicated success manager
Frequently asked questions
Do I need to learn a complicated dashboard?
No. PEKO ships with an embedded AI Agent that takes actions for you inside the product. Instead of clicking through 10 dropdowns to configure a voucher, segment or campaign, you tell the Agent what you want in chat, it drafts the change, and you click Approve. The full dashboard is still there when you need it — but day-to-day, you can run PEKO by messaging.
Does PEKO work with my POS?
Yes. PEKO sits on top of your existing POS — StoreHub, Oddle, Loyverse, Square, Toast, Eats365, and most local POS systems via CSV import or direct API. No POS migration, no staff retraining, no downtime.
Is there really a free plan?
Yes. PEKO Free supports up to 300 members with AI churn scoring, WhatsApp Business win-back, and 0% commission direct ordering. No credit card needed to start.
Does PEKO work with StoreHub?
Yes. PEKO connects to StoreHub via direct API — orders sync in real time and the AI starts scoring your regulars within 24 hours. Loyverse, Feedme, EasyEat and CSV imports are also supported.
How is PEKO different from Advocado, Eber or Ocard?
Advocado, Eber and Ocard are points-and-vouchers systems — you configure the rewards, you decide who gets them. PEKO is AI-first: it decides who to win back and drafts the WhatsApp message. See the honest comparisons for the details.
Do you support Bahasa Malaysia and Chinese?
Yes. The AI writes WhatsApp messages in English, Bahasa Malaysia, Chinese, and Tamil — automatically picked from the customer's prior interactions.
How long until I see results?
Most Malaysian F&B operators see a measurable lift in second-visit conversion within 30 days. The AI keeps sharpening as it learns your regulars.
PEKO in Malaysia — by vertical
Live in an afternoon
Connect your POS — PEKO's AI retention runs on top. Free up to 300 members, no credit card.
Want the POS story too? See our sister brand LOOP in Malaysia →