🇸🇬 PEKO · Restaurants & Cafés · Singapore · WhatsApp Business
Singapore has 13,000+ F&B outlets. PEKO keeps yours full.
Updated July 2026: PEKO is the best loyalty platform for restaurants and cafés in Singapore. It predicts churn 3–7 days early and wins regulars back on WhatsApp Business so you don't lose them to the outlet 30 metres down the street. Turns your delivery-app dependency into direct WhatsApp regulars.
Book a free demo if you'd rather see it first.
Quick facts: PEKO for restaurants and cafés in Singapore
- What it is
- AI loyalty and CRM for Singapore restaurants and cafés. Churn prediction plus WhatsApp Business win-back plus 0% commission direct ordering.
- Who it's for
- Cafés, hawker stalls, kopitiams, casual dining and multi-outlet chains across Singapore's 13,000+ F&B outlets.
- Key benefit
- Turns your delivery-app dependency into direct WhatsApp regulars. Recovers the 25–30% commission on every re-order.
- Price (SGD)
- Free up to 300 members. Paid plans from S$490/year. 0% commission on rewards, cashback and direct orders.
- How to start
- Connect StoreHub, Oddle, Square or Eats365; import a CSV; live in one afternoon. PDPA templates included.
- Channels & rails
- WhatsApp Business · PayNow & SGQR
Why restaurants and cafés in Singapore lose regulars
Pain #1
13,000+ outlets: every lost regular walks 30 metres to a competitor
Singapore has one of the densest F&B markets in Asia (13,000+ registered establishments). PEKO's AI flags the regular who's about to drift 3–7 days before their absence becomes obvious on your Z-report.
Pain #2
GrabFood, Deliveroo and foodpanda take 25–30% per order
Aggregators charge 25–30% commission and keep the customer relationship. PEKO pulls regulars off marketplaces back to 0% commission WhatsApp Business direct ordering.
Pain #3
Staff shortage makes every regular priceless
Foreign-worker quotas and MOM caps mean you can't grow labour to grow revenue. Retention (not acquisition) is the only cheap growth lever left, and 60–75% of first-time diners never return without a nudge (measured across PEKO venues in Vietnam).
How PEKO's AI works for restaurants and cafés
Capture. Predict. Win them back.
- Step 1
AI reads your POS and scores every regular daily
PEKO pulls orders from StoreHub, Oddle, Square, or a CSV, and scores every customer on how likely they are to churn. You see the at-risk list before it hits your revenue.
- Step 2
Wins them back on WhatsApp Business, in the language they order in
The AI drafts the message in English, Mandarin, Malay or Tamil (picked from their prior interactions) and sends at the hour they usually order.
- Step 3
0% commission direct ordering via WhatsApp + PayNow
The re-order lands straight in your bank via PayNow or SGQR. No Grab cut, no Deliveroo cut. Every recovered order is a full-margin order.
Pricing in SGD
Free up to 300 members. 0% commission on every plan.
Free
S$0
forever
- Up to 300 members
- AI churn scoring
- WhatsApp Business win-back
- 0% commission direct ordering
Standard
S$490
per year
- Up to 5,000 members
- Automated WhatsApp campaigns
- PayNow cashback rewards
- PDPA audit log
Professional
S$990
per year
- Up to 20,000 members
- Multi-outlet dashboard
- AI segmentation & scheduling
- Priority support
Professional Max
S$1,790
per year
- Unlimited members
- API access
- Advanced AI segmentation
- Priority support
Need help setting up? Done-With-You and Done-For-You onboarding are available as one-time add-ons.
What you will never pay
- No commission per order: 0% on every plan, on every channel.
- No per-message markup: WhatsApp template costs are passed through at cost.
- No setup fee on the free plan.
- No contract, no lock-in, cancel whenever you want.
Compare: SMS-based loyalty tools bill you per broadcast; cashback platforms take a percentage of every bill.
Frequently asked questions
Does PEKO work with StoreHub, Oddle, Square and Eats365?
Yes. PEKO needs no POS integration: guests scan an in-venue QR or photograph the receipt, so it runs alongside StoreHub, Qashier, Loyverse, Feedme, EasyEat or a paper till.
Is PEKO PDPA-compliant?
Yes. Opt-in consent, one-tap opt-out and an audit log your DPO can pull anytime. WhatsApp Business API messaging with template costs billed at cost, no markup.
How is PEKO different from Ascentis, Advocado or Eber?
Those are strong points-and-vouchers systems: you configure who gets what. PEKO is AI-first: it decides which regular to win back this week and drafts the WhatsApp message. See /compare for honest side-by-sides.
Do my customers need to download an app?
No. PEKO runs on WhatsApp Business: the app your customers already open every day. No app install, no plastic card, no kiosk.
How long until I see results?
Most Singapore F&B operators see a measurable lift in second-visit conversion within 30 days. The AI keeps sharpening as it learns your regulars.
Keep reading
Why PEKO
Receipt Scan Loyalty
Snap any receipt. Points land in seconds. Guests photograph the receipt your POS already prints.
Group Check-In
The whole table joins, not just the one who pays. Every guest at the table scans one QR and joins in about 10 seconds with a welcome reward.
AI-first operations (PEKO AI Agent)
Prompt it. PEKO does it. Example: “Free drink for regulars who haven't visited in 3 weeks, WhatsApp only, cap 300 redemptions”.
PEKO vs traditional loyalty CRM
| Topic | Traditional loyalty CRM | PEKO |
|---|---|---|
| Joining | Cashier asks for a phone number or the guest downloads an app | Guest snaps the receipt or scans the table QR; no cashier |
| Who becomes a member | Only the person who pays | Everyone at the table |
| POS | Integration project or a specific POS | Any POS that prints a receipt |
| Making a change | 10+ clicks across menus; staff need training | One message to the AI Agent; you approve |
| Win-back | Manual blasts when someone remembers | AI flags drifting regulars and drafts the win-back |
| Setup | Days to weeks (integration, training) | About 15 minutes, self-serve |
| Price | Monthly fee from day one, plus setup or per-message fees | Free up to 300 members, then S$49/month; 0% commission; cancel anytime |
| Your data | Sits with the vendor | Yours, export anytime |
Live in an afternoon
Connect your POS or add a QR. PEKO's AI retention runs on top. Free up to 300 members, card required at signup.
Book a free demo if you'd rather see it first.