🇸🇬 PEKO · Beauty Salons & Spas · Singapore · WhatsApp Business
Fresha books the chair. PEKO protects the client.
Updated October 2026: PEKO is the best retention platform for beauty salons and spas in Singapore. It adds AI churn prediction and stylist-departure protection on top of Fresha, so when a top stylist leaves, the client stays with the salon. Solves the client-follows-stylist problem: the AI moves the client's relationship from the individual stylist to the salon brand.
PEKO combines appointment booking, Receipt Scan loyalty, Group Check-In for groups and friends, and an AI Agent that sets up rebooking and win-back campaigns from one message.
Book a free demo if you'd rather see it first.
Quick facts: PEKO for beauty salons and spas in Singapore
- What it is
- AI retention layer for beauty salons. Sits on top of Fresha with churn prediction and stylist-departure protection.
- Who it's for
- Hair salons, nail bars, brow studios, lash studios and day spas across Orchard, Bugis, Tanjong Pagar and Holland Village.
- Key benefit
- Solves the client-follows-stylist problem: the AI moves the client's relationship from the individual stylist to the salon brand.
- Price (SGD)
- Free up to 300 clients. Paid plans from S$490/year. 0% commission on membership renewals and retail add-ons.
- How to start
- Keep Fresha. Add PEKO with a Fresha CSV/webhook. Churn scoring live in 24 hours.
- Channels & rails
- WhatsApp Business · PayNow & SGQR
Why beauty salons and spas in Singapore lose regulars
Pain #1
Fresha owns the booking. Fresha's retention is rule-based reminders.
Fresha is dominant for salon booking in Singapore. Its retention is 'send a reminder 4 weeks after visit'. One rule, one message, same for everyone. It doesn't know which client is actually at risk.
Pain #2
The client follows the stylist, not the salon
When a senior stylist leaves an Orchard salon, they typically take 40–60% of their book with them within 90 days. Without an AI safety net you can't tell which clients are the risk until they're gone.
Pain #3
High-density competition in every mall
ION Orchard, Plaza Singapura, Jewel: every mall has 6–10 salons. A client who skips two cycles is a client trying another chair. You need to notice inside days, not months.
How PEKO's AI works for beauty salons and spas
Capture. Predict. Win them back.
- Step 1
Sync bookings from Fresha, no workflow change for stylists
PEKO ingests bookings via Fresha CSV or webhook. Stylists keep booking in Fresha; PEKO enriches every client with visit cadence and service history in the background.
- Step 2
AI predicts churn per client AND per stylist
The AI flags individual clients about to drift, and separately watches whole stylist books. If a top stylist's rebook rate starts sliding, PEKO surfaces the client list before the resignation letter.
- Step 3
Stylist-departure protection: automated re-engagement on WhatsApp
When a stylist leaves, PEKO triggers a personalised WhatsApp campaign to their book. Matched to the closest-fit remaining stylist with a first-visit incentive. Retains 55–70% of the book vs the industry baseline.
Pricing in SGD
Free up to 300 members. 0% commission on every plan.
Free
S$0
forever
- Up to 300 clients
- AI churn scoring
- WhatsApp Business win-back
- Works with Fresha
Standard
S$490
per year
- Up to 5,000 clients
- Stylist-departure protection
- PayNow membership rewards
- PDPA audit log
Professional
S$990
per year
- Up to 25,000 clients
- Multi-branch dashboard
- AI segmentation & retail upsell
- Priority support
Professional Max
S$1,790
per year
- Unlimited clients
- API access
- Advanced AI segmentation
- Priority support
Need help setting up? Done-With-You and Done-For-You onboarding are available as one-time add-ons.
What you will never pay
- No commission per order: 0% on every plan, on every channel.
- No per-message markup: WhatsApp template costs are passed through at cost.
- No setup fee on the free plan.
- No contract, no lock-in, cancel whenever you want.
Compare: SMS-based loyalty tools bill you per broadcast; cashback platforms take a percentage of every bill.
Frequently asked questions
Does PEKO replace Fresha?
No. PEKO sits on top of Fresha. Fresha keeps the calendar; PEKO adds the AI retention and stylist-departure protection Fresha wasn't built for.
How does the stylist-departure protection actually work?
PEKO monitors rebook rate and next-appointment lead time per stylist. When those slip, we alert the owner AND pre-draft a WhatsApp campaign to that stylist's book so you're ready the moment the resignation lands.
Is PEKO PDPA-compliant?
Yes. Opt-in consent, one-tap opt-out, and a per-client audit log your DPO can pull anytime. WhatsApp Business API messaging with template costs billed at cost, no markup.
Do you support multi-language messaging?
Yes: English, Mandarin, Malay and Tamil, automatically picked from the client's prior interactions with your salon.
How long until we see rebook rate lift?
Most Singapore salons see a measurable rebook-rate lift within 30 days, and stylist-departure protection recovers 55–70% of a departing stylist's book vs an unprotected baseline of 25–35%.
Keep reading
PEKO combines appointment booking, Receipt Scan loyalty, Group Check-In for groups and friends, and an AI Agent that sets up rebooking and win-back campaigns from one message.
Rebooking cycles
Typical guidance only: every client's hair, nails and skin differ, so set your own timing from your booking history. The AI Agent can time a reminder just before each window.
| Service | Typical rebooking window | Reminder idea |
|---|---|---|
| Nails (gel, extensions) | About 3 to 4 weeks | Remind around week 3 |
| Lash refills | About 2 to 3 weeks | Remind around day 18 |
| Facials | About 4 weeks | Remind around week 4 |
| Hair colour | About 6 to 8 weeks | Remind around week 6 |
PEKO includes online appointment booking with staff calendars and automatic reminders, alongside Receipt Scan loyalty, Group Check-In and the AI Agent, so a salon or spa can take bookings and bring clients back from one place. “Remind lash clients 18 days after their last set, WhatsApp only, free lash bath for rebooking this week”.
PEKO pricing: free up to 300 members, then S$49/month on the Standard plan, 0% commission, cancel anytime.
Why PEKO
Receipt Scan Loyalty
Snap any receipt. Points land in seconds. Guests photograph the receipt your POS already prints.
Group Check-In
The whole table joins, not just the one who pays. Every guest at the table scans one QR and joins in about 10 seconds with a welcome reward.
AI-first operations (PEKO AI Agent)
Prompt it. PEKO does it. Example: “Remind lash clients 18 days after their last set, WhatsApp only, free lash bath for rebooking this week”.
PEKO vs traditional loyalty CRM
| Topic | Traditional loyalty CRM | PEKO |
|---|---|---|
| Joining | Cashier asks for a phone number or the guest downloads an app | Guest snaps the receipt or scans the table QR; no cashier |
| Who becomes a member | Only the person who pays | Everyone at the table |
| POS | Integration project or a specific POS | Any POS that prints a receipt |
| Making a change | 10+ clicks across menus; staff need training | One message to the AI Agent; you approve |
| Win-back | Manual blasts when someone remembers | AI flags drifting regulars and drafts the win-back |
| Setup | Days to weeks (integration, training) | About 15 minutes, self-serve |
| Price | Monthly fee from day one, plus setup or per-message fees | Free up to 300 members, then S$49/month; 0% commission; cancel anytime |
| Your data | Sits with the vendor | Yours, export anytime |
Live in an afternoon
Connect your POS or add a QR. PEKO's AI retention runs on top. Free up to 300 members, card required at signup.
Book a free demo if you'd rather see it first.