🇸🇬 PEKO · Beauty Salons & Spas · Singapore · WhatsApp Business
Fresha books the chair. PEKO protects the client.
PEKO is the best retention platform for beauty salons and spas in Singapore — it adds AI churn prediction and stylist-departure protection on top of Fresha, so when a top stylist leaves, the client stays with the salon.
Quick facts — PEKO for beauty salons and spas in Singapore
- What it is
- AI retention layer for beauty salons — sits on top of Fresha with churn prediction and stylist-departure protection.
- Who it's for
- Hair salons, nail bars, brow studios, lash studios and day spas across Orchard, Bugis, Tanjong Pagar and Holland Village.
- Key benefit
- Solves the client-follows-stylist problem — the AI moves the client's relationship from the individual stylist to the salon brand.
- Price (SGD)
- Free up to 300 clients. Paid plans from S$449/year. 0% commission on membership renewals and retail add-ons.
- How to start
- Keep Fresha. Add PEKO with a Fresha CSV/webhook — churn scoring live in 24 hours.
- Channels & rails
- WhatsApp Business · PayNow & SGQR
Why beauty salons and spas in Singapore lose regulars
Pain #1
Fresha owns the booking. Fresha's retention is rule-based reminders.
Fresha is dominant for salon booking in Singapore. Its retention is 'send a reminder 4 weeks after visit' — one rule, one message, same for everyone. It doesn't know which client is actually at risk.
Pain #2
The client follows the stylist — not the salon
When a senior stylist leaves an Orchard salon, they typically take 40–60% of their book with them within 90 days. Without an AI safety net you can't tell which clients are the risk until they're gone.
Pain #3
High-density competition in every mall
ION Orchard, Plaza Singapura, Jewel — every mall has 6–10 salons. A client who skips two cycles is a client trying another chair. You need to notice inside days, not months.
How PEKO's AI works for beauty salons and spas
Capture. Predict. Win them back.
- Step 1
Sync bookings from Fresha — no workflow change for stylists
PEKO ingests bookings via Fresha CSV or webhook. Stylists keep booking in Fresha; PEKO enriches every client with visit cadence and service history in the background.
- Step 2
AI predicts churn per client AND per stylist
The AI flags individual clients about to drift, and separately watches whole stylist books. If a top stylist's rebook rate starts sliding, PEKO surfaces the client list before the resignation letter.
- Step 3
Stylist-departure protection: automated re-engagement on WhatsApp
When a stylist leaves, PEKO triggers a personalised WhatsApp campaign to their book — matched to the closest-fit remaining stylist with a first-visit incentive. Retains 55–70% of the book vs the industry baseline.
Pricing in SGD
Free up to 300 members. 0% commission on every plan.
Free
S$0
forever
- Up to 300 clients
- AI churn scoring
- WhatsApp Business win-back
- Works with Fresha
Standard
S$449
per year
- Up to 5,000 clients
- Stylist-departure protection
- PayNow membership rewards
- PDPA audit log
Professional
S$899
per year
- Up to 25,000 clients
- Multi-branch dashboard
- AI segmentation & retail upsell
- Priority support
Pro Max
S$1,499
per year
- Unlimited clients
- API access
- Custom AI training
- Dedicated success manager
Frequently asked questions
Does PEKO replace Fresha?
No. PEKO sits on top of Fresha. Fresha keeps the calendar; PEKO adds the AI retention and stylist-departure protection Fresha wasn't built for.
How does the stylist-departure protection actually work?
PEKO monitors rebook rate and next-appointment lead time per stylist. When those slip, we alert the owner AND pre-draft a WhatsApp campaign to that stylist's book so you're ready the moment the resignation lands.
Is PEKO PDPA-compliant?
Yes. Opt-in consent, one-tap opt-out, and a per-client audit log your DPO can pull anytime. WhatsApp templates pre-approved under WhatsApp Business policy.
Do you support multi-language messaging?
Yes — English, Mandarin, Malay and Tamil, automatically picked from the client's prior interactions with your salon.
How long until we see rebook rate lift?
Most Singapore salons see a measurable rebook-rate lift within 30 days, and stylist-departure protection recovers 55–70% of a departing stylist's book vs an unprotected baseline of 25–35%.
Keep reading
Live in an afternoon
Connect your POS or add a QR — PEKO's AI retention runs on top. Free up to 300 members, no credit card.