🇲🇾 PEKO · Restaurants & Cafés · Malaysia · WhatsApp Business
GrabFood takes 30–35%. PEKO brings them direct.
Updated July 2026: PEKO is the best loyalty platform for restaurants and cafés in Malaysia. It pulls regulars off GrabFood and foodpanda onto direct WhatsApp ordering so you keep the 30–35% commission on every re-order. Turns aggregator-first customers into WhatsApp regulars. Every recovered re-order is a full-margin order.
Book a free demo if you'd rather see it first.
Quick facts: PEKO for restaurants and cafés in Malaysia
- What it is
- AI loyalty and CRM for Malaysian restaurants. Churn prediction plus WhatsApp win-back plus 0% commission DuitNow direct ordering.
- Who it's for
- Cafés, mamak, restoran, kopitiam, bubble tea and casual dining chains across KL, Penang, JB, and East Malaysia.
- Key benefit
- Turns aggregator-first customers into WhatsApp regulars. Every recovered re-order is a full-margin order.
- Price (MYR)
- Free up to 300 members. Paid plans from RM990/year. 0% commission on rewards and direct orders.
- How to start
- Connect StoreHub, Loyverse, Feedme or EasyEat: live in one afternoon. WhatsApp templates in BM, EN, ZH, Tamil.
- Channels & rails
- WhatsApp Business · DuitNow QR
Why restaurants and cafés in Malaysia lose regulars
Pain #1
GrabFood and foodpanda charge 30–35% per order
Two aggregators, two-thirds of your delivery volume, one-third of your margin gone. PEKO pulls the customer relationship back to WhatsApp Business + DuitNow. 0% commission, straight to your bank.
Pain #2
Malaysian customers live in WhatsApp: your loyalty still lives on paper
Nearly every diner has WhatsApp open all day. Your rewards live on a paper stamp card that gets lost in the wallet. PEKO closes the gap: every offer and reward in the chat they already use.
Pain #3
Franchises win on price. You have to win on memory.
You can't beat KFC, Tealive or Zus on price. You can beat them on remembering the regular's kopi order. PEKO scales that memory across every outlet automatically.
How PEKO's AI works for restaurants and cafés
Capture. Predict. Win them back.
- Step 1
AI scores every regular daily from your POS or CSV
PEKO connects to StoreHub, Loyverse, Feedme, EasyEat or a CSV export. Every customer gets a churn score you can see the moment they start drifting.
- Step 2
Win-back on WhatsApp in BM, English, Chinese or Tamil
The AI writes the message in the language the customer usually orders in (no template guesswork) and sends at their usual order hour.
- Step 3
0% commission direct ordering via WhatsApp + DuitNow QR
Re-orders land straight in your bank via DuitNow. No Grab cut, no foodpanda cut, no lock-in.
Pricing in MYR
Free up to 300 members. 0% commission on every plan.
Free
RM0
forever
- Up to 300 members
- AI churn scoring
- WhatsApp win-back
- 0% commission direct ordering
Standard
RM990
per year
- Up to 5,000 members
- Automated WhatsApp campaigns
- DuitNow QR rewards
- PDPA audit log
Professional
RM1,990
per year
- Up to 20,000 members
- Multi-outlet dashboard
- AI segmentation
- Priority support
Professional Max
RM3,990
per year
- Unlimited members
- API access
- Advanced AI segmentation
- Priority support
Need help setting up? Done-With-You and Done-For-You onboarding are available as one-time add-ons.
What you will never pay
- No commission per order: 0% on every plan, on every channel.
- No per-message markup: WhatsApp template costs are passed through at cost.
- No setup fee on the free plan.
- No contract, no lock-in, cancel whenever you want.
Compare: SMS-based loyalty tools bill you per broadcast; cashback platforms take a percentage of every bill.
Frequently asked questions
Does PEKO work with StoreHub, Loyverse, Feedme and EasyEat?
Yes. PEKO needs no POS integration: guests scan an in-venue QR or photograph the receipt, so it runs alongside StoreHub, Qashier, Loyverse, Feedme, EasyEat or a paper till.
Do you support Bahasa Malaysia, Chinese and Tamil?
Yes: the AI writes WhatsApp messages in all four (BM, English, Chinese, Tamil), automatically picked from the customer's prior interactions.
Is PEKO PDPA-compliant in Malaysia?
Yes. Opt-in consent, one-tap opt-out, and audit log that the Personal Data Protection Commissioner can review. WhatsApp Business API messaging with template costs billed at cost, no markup.
How is PEKO different from Ocard, Eber or Advocado?
Those are strong points-and-vouchers systems. PEKO is AI-first: it decides which regular to win back this week and drafts the WhatsApp message. See /compare for the honest side-by-side.
Keep reading
Why PEKO
Receipt Scan Loyalty
Snap any receipt. Points land in seconds. Guests photograph the receipt your POS already prints.
Group Check-In
The whole table joins, not just the one who pays. Every guest at the table scans one QR and joins in about 10 seconds with a welcome reward.
AI-first operations (PEKO AI Agent)
Prompt it. PEKO does it. Example: “Free drink for regulars who haven't visited in 3 weeks, WhatsApp only, cap 300 redemptions”.
PEKO vs traditional loyalty CRM
| Topic | Traditional loyalty CRM | PEKO |
|---|---|---|
| Joining | Cashier asks for a phone number or the guest downloads an app | Guest snaps the receipt or scans the table QR; no cashier |
| Who becomes a member | Only the person who pays | Everyone at the table |
| POS | Integration project or a specific POS | Any POS that prints a receipt |
| Making a change | 10+ clicks across menus; staff need training | One message to the AI Agent; you approve |
| Win-back | Manual blasts when someone remembers | AI flags drifting regulars and drafts the win-back |
| Setup | Days to weeks (integration, training) | About 15 minutes, self-serve |
| Price | Monthly fee from day one, plus setup or per-message fees | Free up to 300 members, then RM99/month; 0% commission; cancel anytime |
| Your data | Sits with the vendor | Yours, export anytime |
Live in an afternoon
Connect your POS or add a QR. PEKO's AI retention runs on top. Free up to 300 members, card required at signup.
Book a free demo if you'd rather see it first.