What is PEKO?
PEKO is an AI-powered customer retention and loyalty platform for restaurants and F&B businesses. It identifies at-risk customers, automatically sends personalised win-back campaigns, and provides 0% commission direct ordering — works alongside any existing POS.
AI Retention Engine for F&B
Your CustomersAre Leaving.PEKO Brings Them Back.
73% of customers never return after their first order. They don't hate you — they just forgot. PEKO's AI watches every customer, predicts who's about to disappear, and sends the perfect message to bring them back — automatically, 24/7.
1,200+ restaurants where customers keep coming back with PEKO
The loop that kills loyalty programs
- Step 1
Blind points
Customers earn points but have no way to check their balance — it only shows on the cashier's screen. They play a game they can't see the score of, so they stop playing.
Read the term: Loyalty death spiral → - Step 2
The cashier bottleneck
Enrolment only happens when the cashier remembers to ask. At peak, they drop the ask to clear the queue — the program stops acquiring members while the owner is unaware.
Read the term: Cashier bottleneck → - Step 3
The program dies quietly
The program dies quietly — and the owner concludes 'loyalty doesn't work here'. In reality, the two gaps above interlock into a loop no reward on its own can pull the shop out of.
Read the term: Loyalty death spiral →
Loved by F&B brands across Southeast Asia
Your Customers Are Leaving Silently
And without a system to catch them, they're gone forever.
73% never come back
Most customers visit once and vanish. They didn't have a bad experience — they just had no reason to remember you over the dozen other options on their phone.
You're depending on staff to connect
Your staff remembers regulars — until they quit. Every time someone leaves your team, you lose the personal touch that kept those customers coming back. That's not a system. That's a risk.
Platforms own your customers, not you
Delivery apps take 28–30% of every order and give you nothing: no name, no contact, no way to reach the customers you worked to win. You're renting your own audience.
How PEKO Keeps Every Customer Coming Back
Set it up once. PEKO handles the rest — forever. Tap any step to go deeper.
PEKO Learns Every Customer
The moment someone orders, PEKO builds their profile. Order frequency, favourite items, spending patterns — tracked automatically.
Learn more
AI Spots Who's Drifting
Before a regular becomes a lost customer, PEKO flags them. In as little as 3 days, PEKO knows who's at risk and why.
Learn more
The Right Message, Sent Automatically
PEKO creates personalised win-back campaigns and sends them — by name, with the right offer, at the right time. No staff input needed.
Learn more
Customers Return. Revenue Grows.
No 30% commission. No staff dependency. Just a system that runs 24/7 to grow your regulars — and keep them yours forever.
Learn more45 customers recovered/month × 30M VND avg spend = 1.35B VND recovered revenue
LOOP + PEKO
One runs the shop.One brings them back.Together, they run themselves.
Designed to feel like one product. Because it is.
LOOP
PEKO
One dashboard. Half the work.
Every signal, one brain.
Pull customers between counter and phone.
Built for your kind of place
Whatever you serve, PEKO fits — pick yours to see how.
Everything You Need to Never Lose a Customer Again
One platform for AI retention, loyalty, direct ordering, and automated marketing.
AI Churn Prediction
PEKO's machine learning watches every customer's behaviour. When someone's about to drift, PEKO flags them and acts — before they're gone.
Automated Win-Back Campaigns
AI writes and sends personalised recovery messages automatically. No brief, no agency, no staff needed. Just results.
Zero-Commission Direct Ordering
Beautiful web ordering — no app download. Customers scan QR and order directly. You pay 0% in platform fees and own 100% of the relationship.
Loyalty Programs That Actually Work
Stamp cards, VIP tiers, daily check-ins, referral rewards. Gamified loyalty that keeps customers engaged between visits.
ROI Analytics
See exactly how much revenue PEKO recovered this month vs what it costs. Watch your repeat rate, customer LTV, and churn fall in real-time.
Beautiful Storefront Templates
15+ professional templates for every F&B format. Go live in 15 minutes — not weeks. Branded to you, owned by you.
Scan Receipt, Get Rewards
Customers snap any receipt to earn loyalty points. Works with every POS — no integration needed. Frictionless for staff and customers alike.
POS Agnostic
No POS swap required. PEKO works alongside any system you already use — legacy, cloud, or pen and paper. Zero disruption.
Seven mechanics that run without the counter
Each mechanic has its own page — read it before you decide.
- 01NO CASHIER
In-venue check-in
Anyone sitting in your venue can scan a QR code to join and get a reward — no need to be the payer. Scan on consecutive days for a streak bonus.
See details - 02WORD OF MOUTH
Referrals
Every guest gets their own code. When a friend joins through it, both get rewarded — and you know exactly who referred whom.
See details - 03MEMBER ONLY
Membership tiers
Guests can see their own tier, its perks, and how far to the next one — without ever having to ask staff.
See details - 04COME BACK
Stamp cards
Buy-9-get-1 as always, but the card lives on WhatsApp: nothing to lose, no faked stamps, and every stamp is a logged visit.
See details - 05AUTO SEND
Automated messages
10 built-in guest-care messages over WhatsApp — from welcoming new members to warning about expiring points. Approve once, then stop having to remember.
See details - 06REAL FEEDBACK
Post-visit surveys
One question, one tap. An unhappy guest reaches management right away; a happy one is prompted to leave a review.
See details - 07GUARD RAILS
Fraud detection
Every receipt a guest submits passes through multiple control layers — rate limits, receipt age, image matching — and the system acts based on risk level.
See details
Chat, don't click. The AI Agent configures PEKO for you — you just approve.
Every other loyalty tool asks you to click through 10 buttons and dropdowns to make one change. PEKO ships an embedded AI Agent that lives inside the product and takes actions for you. Tell it what you want in plain language; it drafts the change in the same screen you'd normally configure by hand. You review and click Approve — nothing goes live without you.
Create a voucher
Old way: 10+ clicks across name, type, value, cap, eligibility, schedule, channel and audience.
With the AI Agent: New way: “Give 20% off bún bò to regulars who haven't ordered in 3 weeks, Zalo only, cap 500 redemptions.” Agent drafts it. You click Approve.
Build a customer segment
Old way: pick attributes, chain filters, preview, save, name, share — one dropdown at a time.
With the AI Agent: “Show me VIPs from District 1 who spent over 2M last quarter and haven't visited in 10 days.” Agent builds the segment and lets you Approve.
Launch a win-back campaign
Old way: brief a marketer, write copy, pick channels, schedule, wire the offer, wait days.
With the AI Agent: “Win back the at-risk regulars this week on WhatsApp with a free-drink offer.” Agent picks the audience, writes the message, sets the send time. You Approve.
- Works across every PEKO module — vouchers, segments, campaigns, loyalty rules, menus, points.
- Flat learning curve: staff who can chat can operate the product from day one.
- Removes daily config toil — the Agent handles the busywork so you focus on customers.
- Approval-gated by design. The Agent proposes, you decide. Nothing ships without your click.
Real owners, on camera
Two PEKO merchants in their own words. Tap to play — nothing loads until you do.
Chakura Matcha Bar
F&B / coffee & matcha bar · Vietnam
Black Cat Billiard
Billiards & entertainment · Vietnam
Aspire Billiards Club
Billiard club · Vietnam
Bring Your Regulars Back One More Time a Month
The biggest growth lever isn't new customers — it's your regulars coming in one more time. See what that's worth to you.
Your Shop
Average customers visiting or ordering daily
Average spend per customer
Roughly what share come back at least monthly
Not sure? The defaults reflect a typical shop in your market.
Extra Visits / Month
+450
Regulars coming back one more time
Extra Revenue / Month
+67.500.000 ₫
From those extra repeat visits
Total Annual Upside
+810.000.000 ₫
Repeat-visit lift + aggregator-to-direct shift
Your ROI with PEKO
7670%
Break-Even
6 orders
Your Next 12 Months with PEKO
The gap is what PEKO adds. It compounds as more regulars come back.
Monthly Breakdown
| Monthly Revenue Today | 225.000.000 ₫ |
| + Repeat-Visit Lift | +67.500.000 ₫ |
| − PEKO Cost | −880.000 ₫ |
| = Net Monthly Gain | 66.620.000 ₫ |
PEKO pays for itself. From the first win-back.
Listed prices are per outlet, billed per location.
Prices shown in VND for Vietnam.
Free Forever
Try PEKO at one outlet. No credit card.
- 300 members
- 100 menu items
- 1,000 emails/month
- 100 OCR scans
- AI personalisation — taster usage
Standard
For single outlets serious about retention.
- 5,000 members
- 300 menu items + 400MB media
- 20,000 emails/month
- 2,000 OCR scans
- AI personalisation — everyday usage
Professional
Full AI churn + automated win-back loops.
- 20,000 members
- 500 menu items + 2GB media
- 50,000 emails/month
- 5,000 OCR scans
- AI assistant — for growing brands
- Custom domain pointing
Professional Max
For multi-outlet brands with serious data.
- Unlimited members
- 2,000 menu items + 6GB media
- 200,000 emails/month
- 10,000 OCR scans
- AI assistant — for high-volume operations
A mid-sized PEKO venue recovers ~45 customers/month, worth around 30.000.000 ₫ in revenue. The Standard plan pays for itself after just ~3 returning orders.
Add-on · Customer channels
Wherever your customers are, PEKO helps you be there.
Branded customer apps that layer on top of any PEKO plan. Same loyalty engine, more places to meet your customers — billed yearly.
Zalo Miniapp
Meet customers inside Zalo — no install needed.
- Zero-install — opens instantly inside Zalo
- Zalo OA push & ZNS messaging built in
- Reach 75M+ Zalo users in Vietnam
- Branded splash, menu and loyalty screens
PWA App2
Installable web app with your brand on the home screen.
- Installable from any browser (iOS + Android)
- Push notifications supported
- Works offline, loads instantly
- No app store review — ship updates same-day
Native App1
Premium iOS + Android presence on the App Store and Play Store.
- Listed on App Store and Google Play
- Full device access: camera, biometrics, deep push
- Highest-trust experience for premium brands
- Submission, build and updates handled by PEKO
Zalo Miniapp + PWA combo
Save nearly 30% per year when you bundle Zalo Miniapp with your branded PWA. Limited-time offer.
- 1Native apps require the merchant to own an Apple Developer account (~$99/yr) and a Google Play Console account (~$25 one-time). PEKO handles the build, submission and updates; you keep full ownership of the store listings.
- 2PWA apps are installed directly from the browser and are not listed in the App Store or Google Play.
Frequently Asked Questions
Everything you need to know about PEKO.
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Your Customers Are Leaving Right Now. PEKO Brings Them Back.
Join 1,200+ restaurants where no customer quietly disappears — ever.
1,200+ restaurants where customers keep coming back — powered by PEKO