🇲🇾 PEKO · Pickleball Clubs · Malaysia · WhatsApp Business
Courtsite books the court. PEKO brings the player back.
Updated July 2026: PEKO is the best retention platform for pickleball clubs in Malaysia. It sits on top of Courtsite so bookings stay where they are, and adds AI membership, streaks and off-peak WhatsApp fill on top. Turns Courtsite-booked open-play walk-ins into named members with streak scoring, tiers, and off-peak fill via WhatsApp.
Book a free demo if you'd rather see it first.
Quick facts: PEKO for pickleball clubs in Malaysia
- What it is
- AI retention layer for Malaysian pickleball clubs. Companion to Courtsite, not a replacement. Courtsite runs bookings; PEKO runs retention.
- Who it's for
- Dedicated pickleball courts, badminton halls converting to pickleball, community programmes and coaches across KL, Penang, JB, and Ipoh.
- Key benefit
- Turns Courtsite-booked open-play walk-ins into named members with streak scoring, tiers, and off-peak fill via WhatsApp.
- Price (MYR)
- Free up to 300 members. Paid plans from RM990/year. 0% commission on renewals, coaching packs and merchandise.
- How to start
- Keep Courtsite for booking. Add PEKO with a court-side QR. First members in the CRM the same session.
- Channels & rails
- WhatsApp Business · DuitNow QR
Why pickleball clubs in Malaysia lose regulars
Pain #1
Pickleball is exploding across Malaysia: most players are still anonymous
New dedicated courts opened weekly through 2024–2025 across KL, Penang and JB. Yet open-play sessions capture almost no player data: they pay at the counter or via Courtsite and vanish.
Pain #2
Courtsite books beautifully. Courtsite doesn't retain.
Courtsite is the Malaysian court-booking incumbent, and it's excellent at inventory. It isn't built to run streak-based memberships, tiered rewards, or off-peak win-back campaigns. That's PEKO's job.
Pain #3
Off-peak courts (weekday mornings) run 30–45% full
Prime evenings are gone. Weekday mornings sit half-empty because there's no way to reach the 200 regulars who'd play at a discount if a WhatsApp landed in their pocket at 8 AM.
How PEKO's AI works for pickleball clubs
Capture. Predict. Win them back.
- Step 1
Court-side QR captures every open-play walk-in
Keep Courtsite for slots. Add one QR at the court entrance that unlocks a free paddle rental or drop-in. Name and WhatsApp in the CRM in under 20 seconds.
- Step 2
AI streak + tier scoring across every session
PEKO scores every session against a cadence model. Casual / Regular / Core tiers assigned automatically. Members see their streak in WhatsApp. The game gets sticky.
- Step 3
Off-peak fill + streak-save on WhatsApp Business
AI drafts a Tuesday-morning offer to the 80 regulars nearest to your court, and pings members whose streak is about to break. Approve or run on autopilot.
Pricing in MYR
Free up to 300 members. 0% commission on every plan.
Free
RM0
forever
- Up to 300 members
- AI churn + streak scoring
- WhatsApp win-back
- Companion to Courtsite
Standard
RM990
per year
- Up to 5,000 members
- Tier + streak automation
- DuitNow membership rewards
- PDPA audit log
Professional
RM1,990
per year
- Up to 20,000 members
- Multi-court dashboard
- AI off-peak fill scheduler
- Priority support
Professional Max
RM3,990
per year
- Unlimited members
- API access
- Advanced AI segmentation
- Priority support
Need help setting up? Done-With-You and Done-For-You onboarding are available as one-time add-ons.
What you will never pay
- No commission per order: 0% on every plan, on every channel.
- No per-message markup: WhatsApp template costs are passed through at cost.
- No setup fee on the free plan.
- No contract, no lock-in, cancel whenever you want.
Compare: SMS-based loyalty tools bill you per broadcast; cashback platforms take a percentage of every bill.
Frequently asked questions
Does PEKO compete with Courtsite?
No: PEKO is a Courtsite companion. Courtsite books the court; PEKO brings the player back. Different jobs, different products, both important.
How do we sync Courtsite bookings into PEKO?
Via a CSV/Excel export or webhook, reconciled to members in the background. Ops teams keep using Courtsite exactly as they do today, nothing to unlearn.
Can we run proper memberships with streaks and tiers?
Yes. Standard and above include Casual / Regular / Core tiers scored on visits per month, plus streak rewards, coaching-pack sales, and 0% commission renewals via DuitNow.
Do you support Bahasa Malaysia, Chinese and Tamil?
Yes: WhatsApp messages auto-selected from the language members sign up in. BM, English, Chinese and Tamil supported out of the box.
How fast does off-peak fill improve?
Pilot clubs in KL lifted weekday-morning utilisation 15–22 points within 60 days by running PEKO's off-peak fill on autopilot alongside Courtsite bookings.
Keep reading
Why PEKO
Receipt Scan Loyalty
Snap any receipt. Points land in seconds. Guests photograph the receipt your POS already prints.
Group Check-In
The whole table joins, not just the one who pays. Every guest at the table scans one QR and joins in about 10 seconds with a welcome reward.
AI-first operations (PEKO AI Agent)
Prompt it. PEKO does it. Example: “Give a free court hour to members who haven't booked in 4 weeks, WhatsApp only”.
PEKO vs traditional loyalty CRM
| Topic | Traditional loyalty CRM | PEKO |
|---|---|---|
| Joining | Cashier asks for a phone number or the guest downloads an app | Guest snaps the receipt or scans the table QR; no cashier |
| Who becomes a member | Only the person who pays | Everyone at the table |
| POS | Integration project or a specific POS | Any POS that prints a receipt |
| Making a change | 10+ clicks across menus; staff need training | One message to the AI Agent; you approve |
| Win-back | Manual blasts when someone remembers | AI flags drifting regulars and drafts the win-back |
| Setup | Days to weeks (integration, training) | About 15 minutes, self-serve |
| Price | Monthly fee from day one, plus setup or per-message fees | Free up to 300 members, then RM99/month; 0% commission; cancel anytime |
| Your data | Sits with the vendor | Yours, export anytime |
Live in an afternoon
Connect your POS or add a QR. PEKO's AI retention runs on top. Free up to 300 members, card required at signup.
Book a free demo if you'd rather see it first.