🇲🇾 PEKO · Beauty Salons & Spas · Malaysia · WhatsApp Business
Fresha books the chair. PEKO keeps the client.
PEKO is the best retention platform for beauty salons in Malaysia — it adds AI churn prediction and stylist-departure protection on top of Fresha, so when a top stylist leaves your KL or Penang salon, the client stays with the brand.
Quick facts — PEKO for beauty salons and spas in Malaysia
- What it is
- AI retention layer for Malaysian beauty salons — sits on top of Fresha, adds churn prediction and stylist-departure protection.
- Who it's for
- Hair salons, nail bars, brow and lash studios, and spas across KL (Bangsar, Mont Kiara, Publika), Penang, JB and Ipoh.
- Key benefit
- Solves the client-follows-stylist problem — the AI moves the client's loyalty from the individual stylist to the salon.
- Price (MYR)
- Free up to 300 clients. Paid plans from RM1,499/year. 0% commission on membership renewals and retail add-ons.
- How to start
- Keep Fresha for booking. Sync via CSV/webhook. Churn scoring live within 24 hours — WhatsApp templates in BM, EN, ZH.
- Channels & rails
- WhatsApp Business · DuitNow QR
Why beauty salons and spas in Malaysia lose regulars
Pain #1
Fresha owns the booking. Its retention is rule-based reminders.
Fresha dominates Malaysian salon booking and does it well. Its retention is a single 'come back' reminder — one rule, one message, same for every client. It doesn't know who is actually at risk.
Pain #2
The client follows the stylist — not the salon
In Bangsar or Mont Kiara, when a senior stylist leaves they typically take 40–60% of their book with them inside 90 days. Without an AI early warning you learn about it from missing revenue.
Pain #3
WhatsApp-first clients on paper stamp cards
Nearly every Malaysian client lives in WhatsApp. Your loyalty programme is still a paper card and a monthly SMS. PEKO closes the gap: every reward, every offer, in the chat they already use.
How PEKO's AI works for beauty salons and spas
Capture. Predict. Win them back.
- Step 1
Fresha sync — no workflow change for stylists
PEKO ingests bookings via CSV or webhook. Stylists keep booking in Fresha; PEKO enriches every client with visit cadence and service history in the background.
- Step 2
AI churn scoring per client AND per stylist
The AI flags individual clients about to drift and, separately, watches whole stylist books. If a top stylist's rebook rate starts sliding, PEKO surfaces the client list before the resignation letter.
- Step 3
Stylist-departure protection on WhatsApp — automatic
When a stylist leaves, PEKO triggers a personalised WhatsApp campaign to their book, matched to the closest-fit remaining stylist with a first-visit incentive. Retains 55–70% of the book vs the baseline.
Pricing in MYR
Free up to 300 members. 0% commission on every plan.
Free
RM0
forever
- Up to 300 clients
- AI churn scoring
- WhatsApp win-back
- Works with Fresha
Standard
RM1,499
per year
- Up to 5,000 clients
- Stylist-departure protection
- DuitNow membership rewards
- PDPA audit log
Professional
RM2,999
per year
- Up to 25,000 clients
- Multi-branch dashboard
- AI segmentation & retail upsell
- Priority support
Pro Max
RM4,999
per year
- Unlimited clients
- API access
- Custom AI training
- Dedicated success manager
Frequently asked questions
Does PEKO replace Fresha?
No. PEKO sits on top. Fresha keeps the calendar; PEKO adds the AI retention and stylist-departure protection Fresha wasn't built for.
How does stylist-departure protection actually work?
PEKO watches rebook rate and next-appointment lead time per stylist. When those slip, we alert the owner AND pre-draft the WhatsApp campaign for that stylist's book so you're ready the moment the resignation lands.
Do you support Bahasa Malaysia, Chinese and Tamil messaging?
Yes — WhatsApp templates auto-selected in the language each client uses. BM, English, Chinese and Tamil out of the box.
Is PEKO PDPA-compliant?
Yes. Opt-in consent, one-tap opt-out, and per-client audit log the Personal Data Protection Commissioner can review.
How long until we see rebook-rate lift?
Most Malaysian salons see measurable rebook-rate lift within 30 days; stylist-departure protection recovers 55–70% of a departing book vs the unprotected baseline of 25–35%.
Keep reading
Live in an afternoon
Connect your POS or add a QR — PEKO's AI retention runs on top. Free up to 300 members, no credit card.