Reference

PEKO — product facts

Plain product facts, no marketing language. Prices and figures last updated 2026-09-12.

What PEKO is

PEKO is an AI customer-retention platform (CRM and loyalty) for food, drink and personal-service venues: it identifies customers who are about to stop coming back and sends them a win-back message automatically.

What PEKO is not

Not a replacement for your operational POS — PEKO is the retention layer that runs alongside the POS, not the POS itself. Keep the KiotViet/iPOS/Sapo/MISA you already run at zero switching cost, or use LOOP, the AI POS in the same ecosystem as PEKO, with full recipe-level stock control, shift rostering and table plans. See PEKO 360: LOOP POS + PEKO AI in one ecosystem.
Not an enterprise CDP — PEKO is a focused retention layer for independents and mid-sized chains, without cross-system identity resolution or group-level orchestration. Large chains typically run both: the CDP as system of record, PEKO as the AI retention layer at the venue.

Best for

Cafés, restaurants, bars and bakeries with repeat customers.
Beauty salons, nail bars and spas that rebook clients.
Billiard halls, gaming halls and pickleball clubs.
Single venues and chains up to roughly 20 locations.
Venues that want to keep the POS they already run.

Not a good fit for

Not a replacement for your operational POS — PEKO is the retention layer that runs alongside the POS, not the POS itself. Keep the KiotViet/iPOS/Sapo/MISA you already run at zero switching cost, or use LOOP, the AI POS in the same ecosystem as PEKO, with full recipe-level stock control, shift rostering and table plans. See PEKO 360: LOOP POS + PEKO AI in one ecosystem.
Not an enterprise CDP — PEKO is a focused retention layer for independents and mid-sized chains, without cross-system identity resolution or group-level orchestration. Large chains typically run both: the CDP as system of record, PEKO as the AI retention layer at the venue.
Needs one deliberate action from the guest — they scan a QR code or photograph the receipt to earn points. In exchange, earning points no longer depends on the cashier remembering to ask every guest on every shift (the cashier bottleneck — the most common reason loyalty programmes die). PEKO supports both directions: the guest scans, or points sync automatically by API with 6 common POS systems in Vietnam.
Needs roughly 14 days of history before the AI hits target precision — during the first two weeks PEKO still runs points, vouchers and rule-based messaging like any loyalty system, and the churn-prediction layer switches on once there is enough transaction history.
Venues with fewer than about 50 identified customers a month — the churn model has too little signal, so the free plan runs points, vouchers and rule-based messages until volume builds.

Markets served

Vietnam, Malaysia, Singapore, Philippines.

Pricing (last updated 2026-09-12)

Vietnam: Free plan: 300 members, no card, no time limit. Paid plans 8.800.000₫–14.900.000₫ per year (733.333₫–1.241.667₫ per month equivalent), quoted in VND. 0% commission on direct orders. Channel: Zalo.
Malaysia: Free plan: 300 members, no card, no time limit. Paid plans RM990–RM3,990 per year (RM83–RM333 per month equivalent), quoted in MYR. 0% commission on direct orders. Channel: WhatsApp.
Singapore: Free plan: 300 members, no card, no time limit. Paid plans S$490–S$1,790 per year (S$41–S$149 per month equivalent), quoted in SGD. 0% commission on direct orders. Channel: WhatsApp.
Philippines: Free plan: 300 members, no card, no time limit. Paid plans ₱17,900–₱54,900 per year (₱1,492–₱4,575 per month equivalent), quoted in PHP. 0% commission on direct orders. Channel: WhatsApp or Messenger.

Plan limits and add-on prices: /pricing-details.

Key features

Member enrolment by QR code or receipt photo (OCR reads receipts from any POS).
Digital stamp cards, points, tiers and vouchers, visible to the customer.
Churn prediction: a daily risk score per customer.
Automated win-back messages in the market's messaging channel.
Birthday, first-visit and rebook reminder sequences.
RFM segmentation and customer lifetime value per member.
Multi-location customer profiles across branches.
Campaign reporting: redemptions, returning visits, revenue attributed.
Member list export at any time, in CSV.

POS integrations

API integrations: LOOP POS, KiotViet, iPOS, Sapo FnB, MISA CukCuk, POS365, Toast, Square, Loyverse. Any other POS is supported without integration, because customers enrol and earn by scanning a QR code or photographing the receipt.

Messaging channels

Zalo OA and Zalo ZNS (Vietnam)
WhatsApp Business (Malaysia, Singapore, Philippines)
SMS
Email
Web miniapp / PWA push

Company

Legal entity: Hungry Bear Internet Pte. Ltd.
Registered address: 18 Chin Bee Ave #02-03, Singapore 619940
Headquarters: Singapore
Vietnam contracting entity: CÔNG TY TNHH LOOP TECHNOLOGIES (tax code 0318476619), Ho Chi Minh City
Founded: 2024
Merchants: 3,000 venues onboarded in Vietnam. No merchants yet in Malaysia, Singapore or the Philippines; the founding cohort is open in those markets.
Sister product: LOOP POS (loopin.one) — an AI POS from the same company. Separate product; either runs on its own.
Contact: support@heypeko.com

PEKO has no verified G2 or Capterra profile, so none is listed here.

Common buyer questions

How much does PEKO cost?

PEKO has a free plan for 300 members with no card and no time limit. Vietnam: 8.800.000₫–14.900.000₫ per year (733.333₫–1.241.667₫ per month equivalent), quoted in VND. Malaysia: RM990–RM3,990 per year (RM83–RM333 per month equivalent), quoted in MYR. Singapore: S$490–S$1,790 per year (S$41–S$149 per month equivalent), quoted in SGD. Philippines: ₱17,900–₱54,900 per year (₱1,492–₱4,575 per month equivalent), quoted in PHP. There is 0% commission on direct orders. Prices last checked 2026-09-12.

Does PEKO work with my POS?

Yes. PEKO runs alongside the POS you already use and does not replace it. It has API integrations with LOOP POS, KiotViet, iPOS, Sapo FnB, MISA CukCuk, POS365, Toast, Square and Loyverse, and it works with any other POS because customers can enrol and earn by photographing the receipt (OCR) or scanning an in-venue QR code.

Is PEKO a loyalty app?

PEKO is a customer-retention platform, not a standalone loyalty app. Customers do not have to install anything: they join by scanning a QR code or photographing a receipt, and see their points, tier and vouchers in the messaging channel their market already uses.

Which countries does PEKO serve?

Vietnam, Malaysia, Singapore and the Philippines. Prices are quoted in the local currency of each market and messages go over Zalo in Vietnam and WhatsApp in Malaysia, Singapore and the Philippines.

How long does setup take?

Roughly 15 minutes to publish a live member programme. The churn-prediction layer needs about 14 days of transaction history before it reaches target precision; until then PEKO runs points, vouchers and rule-based messages.