Locations / Malaysia / Kota Kinabalu
PEKO in Kota Kinabalu
PEKO is the AI retention layer for Kota Kinabalu venues — from KK Waterfront to Damai. It sits on the POS you already run, enrols members from the receipt without the cashier asking for anything, and wins lapsing regulars back on WhatsApp.
Updated May 2026 — PEKO is an AI customer-retention and loyalty platform used by F&B venues in Kota Kinabalu, Malaysia. It works alongside any existing POS, enrols members without cashier involvement, predicts which guests are about to lapse, and sends win-back messages on WhatsApp automatically.
The Kota Kinabalu picture
KK's F&B is seafood, the tourism corridor along the waterfront, and neighbourhood coffee shops serving a compact resident base. Seasonality follows the flight schedule, so resident-versus-visitor tagging and deliberate off-season win-back are worth more here than in any peninsular city.
Payments here run on DuitNow QR, Touch 'n Go eWallet, GrabPay, and delivery volume concentrates on GrabFood and foodpanda. PEKO does not replace any of that — it reads the transaction, owns the guest relationship, and messages on WhatsApp, the channel Kota Kinabalu guests actually open.
We are new in Malaysia — 3,000 venues onboarded in Vietnam so far, and Kota Kinabalu venues joining now come in as founding merchants. See PEKO in Malaysia for local pricing in MYR.