AI-FIRST OPERATIONS

PEKO AI Agent: prompt it, PEKO does it

Updated October 2026 — The PEKO AI Agent is an assistant built into the PEKO dashboard that turns one plain-language message into a ready voucher, customer segment, campaign, loyalty rule, menu or points change. It drafts every field in the same screen you would fill by hand, and nothing goes live until you click Approve.

Updated October 2026

Quick facts

What it is: An assistant inside PEKO that sets things up from one message.
What it can change: Vouchers, segments, campaigns, loyalty rules, menus and points.
Control: Approval-gated: the Agent proposes, you click Approve.
Training: None. If your staff can chat, they can run PEKO.
Languages: English, Bahasa Malaysia and Vietnamese, the languages PEKO runs in.
Price to start: Free up to 300 members, then S$49/month (Singapore) or RM99/month (Malaysia).

What the AI Agent is

No more hunting for buttons to create one voucher. Tell the embedded AI Agent what you want in plain language, for example "20% off for regulars who haven't visited in 3 weeks, WhatsApp only, cap 500 redemptions", and it builds the voucher, segment or campaign for you. You review and click Approve; nothing goes live without you. The same AI watches for regulars who are drifting and drafts the win-back for you, 24/7.

Old way vs with the AI Agent

Three everyday jobs, the way most loyalty software makes you do them and the way the Agent does them. The examples use a café in Tiong Bahru that talks to guests on WhatsApp.

Create a voucher

Old way: 10+ clicks across name, type, value, cap, eligibility, schedule, channel and audience.

With the AI Agent: “Give 20% off laksa to regulars who haven't ordered in 3 weeks, WhatsApp only, cap 500 redemptions.” Agent drafts it. You click Approve.

Build a customer segment

Old way: pick attributes, chain filters, preview, save, name, share — one dropdown at a time.

With the AI Agent: “Show me VIPs in Tiong Bahru who spent over S$200 last quarter and haven't visited in 10 days.” Agent builds the segment and lets you Approve.

Launch a win-back campaign

Old way: brief a marketer, write copy, pick channels, schedule, wire the offer, wait days.

With the AI Agent: “Win back the at-risk regulars this week on WhatsApp with a free kopi offer.” Agent picks the audience, writes the message, sets the send time. You Approve.

What it can change

What the PEKO AI Agent can change, with an example message for each
Area	Example message to the Agent
Vouchers	“20% off for regulars who haven't visited in 3 weeks, WhatsApp only, cap 500 redemptions.”
Segments	“Show me VIPs in Tiong Bahru who spent over S$200 last quarter and haven't visited in 10 days.”
Campaigns	“Win back the at-risk regulars this week on WhatsApp with a free kopi offer.”
Loyalty rules	“Make it a 9-stamp card with the 10th drink free, for new members only.”
Menus	“Add the new iced matcha to the menu at S$6.50 and include it in the stamp card.”
Points	“Give double points on receipts scanned before 11am this month.”

Approval-gated: the Agent proposes, you decide

01
You type the request in plain language, as you would message a manager.
02
The Agent fills every field (value, cap, audience, schedule, channel) in the normal PEKO screen.
03
You read the draft and change anything you want.
04
You click Approve. Nothing goes live before that click.

What you get

01
Faster: a campaign in one message instead of an afternoon
02
Fewer mistakes: the Agent fills every field (value, cap, audience, schedule, channel) and shows it before it runs
03
No training: if your staff can chat, they can operate PEKO
04
Always on: the AI watches for drifting regulars every day
05
You stay in control: nothing runs without your Approve

How it works with Receipt Scan and Group Check-In

Receipt Scan and Group Check-In fill the member list: guests earn by snapping any receipt, and the whole table joins from one QR. The AI Agent decides what to do with that list: which regulars are drifting, which voucher to send and when. More members in, less work to keep them.

PEKO vs traditional loyalty CRM

PEKO compared with a traditional loyalty CRM
	Traditional loyalty CRM	PEKO
Joining	Cashier asks for a phone number or the guest downloads an app	Guest snaps the receipt or scans the table QR; no cashier
Who becomes a member	Only the person who pays	Everyone at the table
POS	Integration project or a specific POS	Any POS that prints a receipt
Making a change	10+ clicks across menus; staff need training	One message to the AI Agent; you approve
Win-back	Manual blasts when someone remembers	AI flags drifting regulars and drafts the win-back
Setup	Days to weeks (integration, training)	About 15 minutes, self-serve
Price	Monthly fee from day one, plus setup or per-message fees	Free up to 300 members, then S$49/month; 0% commission; cancel anytime
Your data	Sits with the vendor	Yours, export anytime

Details: the full PEKO vs traditional loyalty CRM comparison.

When another way fits better

If an agency or in-house marketer designs every campaign for you and you never want an assistant drafting anything, the Agent adds little — the full PEKO dashboard is still there, so you can set up every screen by hand and leave the Agent unused.

Works with the other two

Receipt Scan Loyalty

Snap any receipt. Points land in seconds.

Group Check-In

The whole table joins, not just the one who pays.

Giá PEKO: miễn phí đến 300 thành viên, sau đó 880.000₫/tháng (gói Standard), 0% hoa hồng, huỷ bất cứ lúc nào.

Questions owners ask

Is the AI Agent safe?

Yes. It is approval-gated: the Agent drafts the change and shows you every field, and nothing goes live until you click Approve. Your customer records stay in your PEKO workspace.

Do I need to learn prompts?

No. Write the way you would message a manager, for example “free drink for regulars who haven't come in 3 weeks”. The Agent asks if something is missing.

Does it cost extra?

PEKO's AI is priced in credits, and every plan includes a free monthly credit allowance; the AI credits page lists what uses credits and what each tier includes. The plans themselves are free up to 300 members, then S$49/month in Singapore or RM99/month in Malaysia. See /ai-credits.

Which languages does it understand?

PEKO runs in English, Bahasa Malaysia and Vietnamese, so write to the Agent in one of those.

What can the PEKO AI Agent do?

It turns a plain-language request into a ready voucher, customer segment, campaign, loyalty rule, menu or points change. You review and approve; nothing goes live without you.

The PEKO ecosystem

PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem