Compare · Vietnam
Refreshed 06/16/2026PEKO vs KiotViet Loyalty
Written by PEKO Team.Last updated: 06/16/2026.
Published: 05/24/2026
KiotViet is the most-installed POS in Vietnam, and its built-in loyalty module is what many F&B operators use by default. PEKO is the AI-native loyalty layer that sits on top of KiotViet (or any other POS) and owns the retention surface. This comparison covers what each does well and where the line is.
- TL;DR
- KiotViet Loyalty is locked to KiotViet POS; PEKO works with KiotViet plus 9 other POSes (LOOP, iPOS, MISA, Sapo, Toast, Square, Loyverse, Haravan, PosApp).
- PEKO has AI churn prediction, AI-written win-back, and receipt OCR — KiotViet's loyalty module does not.
- PEKO has a free-forever basic plan; KiotViet Loyalty is bundled into KiotViet POS tiers.
What is KiotViet Loyalty? The loyalty module bundled with KiotViet POS — points, vouchers, and basic SMS broadcast for KiotViet-only venues.
Choose PEKO when
- You want AI to predict which guests are about to stop coming and write the win-back for you.
- You run multiple branches or might add a non-KiotViet POS later (LOOP, iPOS, MISA…).
- You need ZNS at scale with pre-approved F&B templates.
- You want 15 retention reports (CLV, RFM, cohort, redemption funnel) instead of basic point balances.
Choose KiotViet Loyalty when
- You only run KiotViet POS and never plan to switch.
- Your loyalty programme is one stamp card and nothing more.
- You have no need for AI, ZNS, or multi-channel orchestration.
Feature by feature
| Feature | PEKO | KiotViet Loyalty |
|---|---|---|
| Product type | POS-agnostic AI loyalty layer | Loyalty module bundled with KiotViet POS |
| Works with non-KiotViet POS | Yes — 10 connectors + CSV | No (KiotViet only) |
| Points & vouchers | Yes | Yes |
| Membership tiers | Yes | Basic |
| AI churn prediction | Yes — 3 days ahead | No |
| AI-written win-back | Yes (PEKO Brain) | No |
| Receipt OCR scanning | Yes | No |
| Zalo OA + ZNS | Native, 30+ pre-approved F&B templates | SMS only / Zalo via add-on |
| Identity unification across branches/POSes | Yes (phone + Zalo + email) | Per-branch phone match only |
| Operator reports | 15 (CLV, RFM, cohort, funnel…) | Point balance + voucher usage |
| Setup time | 10–15 minutes | Bundled with KiotViet onboarding |
| Pricing | Free forever (paid tiers from small) | Bundled into KiotViet POS tiers |
| Lock-in if you switch POS | None — programme moves with you | High — leaving KiotViet means rebuilding loyalty |
FAQ
Can I keep KiotViet POS and add PEKO on top?
Yes — that is the recommended setup. KiotViet handles transactions; PEKO consumes the transaction feed via the KiotViet connector and runs the loyalty programme, churn scoring, and messaging on top. Nothing changes at the cashier.
If KiotViet already has a loyalty module, why add another one?
The KiotViet module is fine for stamps and basic vouchers. PEKO adds the things a POS-bundled module is structurally bad at: AI churn prediction, identity unification across multi-branch / multi-POS, ZNS at scale with pre-approved templates, and the 15 operator reports that drive retention budget decisions.
What if I run KiotViet in some branches and LOOP or iPOS in others?
PEKO is built for exactly this. It connects to all of them, unifies the customer identity by phone / Zalo / email, and shows one programme across every branch. KiotViet Loyalty can't see anything that did not happen on a KiotViet till.
How much does PEKO cost vs KiotViet's bundled loyalty?
PEKO has a free-forever basic plan with the points/tiers/vouchers core and 500 customers. Paid plans unlock AI churn prediction, ZNS volume, and the 15 reports. KiotViet's loyalty module is bundled into the POS tier — you don't pay extra, but you can't take it with you if you leave KiotViet.
Will my staff need to be retrained?
No. Staff still ring up orders in KiotViet. PEKO surfaces VIP / churn-risk info as a staff dashboard / KiotViet sidebar, not as a parallel POS workflow.
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