PEKO vs CNV Loyalty

Zalo Mini App or Receipt Scan, which captures more guests?

A Zalo Mini App recognises the guest who opens it, usually the payer. PEKO's Receipt Scan lets any guest claim a visit from the receipt photo, and Group Check-In enrols everyone at the table, with no POS integration. PEKO also runs on Zalo, so you can keep Zalo as the channel either way.

• Loyalty without asking the cashier →
• Feature: Group Check-In →

Is CNV Loyalty free?

CNV Loyalty is not free. They operate on a quote-based model. Pricing depends on the number of outlets, the modules you enable, and how much customisation your team needs. For a 20-outlet chain, total cost of ownership in year one is typically tens of millions of VND, including setup, training, and the monthly licence. PEKO takes the opposite approach: a free-forever basic plan that any venue can sign up for, with paid plans only if you need AI features, multi-channel automation, or higher message volume.

Can PEKO do everything CNV can do?

For everyday loyalty mechanics (points, tiers, vouchers, Zalo messaging, member lists) yes. PEKO covers all of those out of the box and adds things CNV does not: AI predicting which customers will stop coming within 3 days, automatically written personalised win-back messages, receipt OCR, and 0% commission direct ordering. Where CNV pulls ahead is the level of bespoke workflow customisation for very large chains. If you're under ~20 outlets, you will not feel that gap.

• Loyalty without asking the cashier →

I currently use CNV: can I switch to PEKO?

Yes, and most operators are live within a single afternoon. You export your customer list and recent transactions from CNV (or pull them from your POS. KiotViet, iPOS, Sapo, LOOP all work), import into PEKO, and the AI starts scoring churn risk within minutes. We keep your existing point balances and tier mappings intact, and your customers can keep using the same Zalo mini app flow without re-registering. There's no contract penalty on the PEKO side. Start free, upgrade only if it pays back.

Can I run PEKO and CNV side by side?

Technically yes: they pull from the same POS data, so nothing breaks. In practice we don't recommend it for long, because your customers end up with two parallel loyalty experiences and your staff have to choose which one to push at checkout. A common pattern is to run both for 30 days to compare results on the same customer base, then keep whichever drives more repeat visits. PEKO's free plan makes that test essentially zero-cost.

What is the biggest difference between CNV and PEKO?

CNV is built around the assumption that you have people who will design and run loyalty campaigns. PEKO is built around the assumption that you don't, and uses AI to do that work for you. CNV is the right pick for a 30-outlet chain with a marketing team that wants a powerful toolbox. PEKO is the right pick for a single venue, a small group, or a growing chain that wants retention to just happen in the background while they focus on running the venue.

How much does CNV Loyalty cost?

CNV Loyalty is project-quoted, not list-priced. Year-one total cost of ownership in the Vietnamese market typically lands between 20M and 80M VND for chains in the 10–30 outlet range (setup + training + monthly licence + Zalo modules). Larger or more customised deployments go higher. PEKO is the opposite: free-forever basic plan, paid tiers start small if you need AI prediction, multi-channel automation, or higher ZBS message volume, so total cost is predictable from day one.

Does CNV Loyalty support ZBS (Zalo Business Service)?

Yes, CNV supports ZBS (the rebrand of ZNS), but it's typically packaged as an add-on module that has to be enabled and quoted separately. With PEKO, ZBS is built in across all paid tiers, and we ship 30+ pre-approved ZBS templates for F&B and spa use cases (booking confirm, appointment reminder, win-back, birthday, point expiry) so you can start sending the same day instead of waiting 1–2 weeks for Zalo to approve your own templates.

• Feature: automated messages →

Should I move from CNV Loyalty to PEKO?

Move to PEKO if: (1) you run 1–20 venues and your CNV usage has stalled at basic points; (2) you want AI to predict churn and write win-back messages instead of paying a marketer to do it; (3) you want to test before paying. PEKO's free plan covers a full month of real operation. Stay on CNV if: (1) you run a 30+ outlet chain with a CRM team already trained on their workflows; (2) you've built deep custom integrations with their team you don't want to redo. The most honest answer for many chains is to run both for 30 days and keep whichever drives more repeat visits.

Do I still need to learn a complicated dashboard?

No. PEKO's embedded AI Agent takes actions for you (creating vouchers, building segments, drafting campaigns) inside the product. You describe what you want in chat, the Agent configures it, and you only click Approve. The full dashboard is there when you want it, but on any given day you can run PEKO by messaging the Agent.

Can a whole table join CNV Loyalty's loyalty programme?

The CNV Loyalty sources cited on this page do not describe a whole-table sign-up (checked October 2026). With PEKO: Every guest at the table scans one QR and joins in about 10 seconds with a welcome reward. Four guests become four members you can reach again, instead of one. Traditional programmes only ever enrol the payer.

Can I set up CNV Loyalty by chatting with AI?

The CNV Loyalty sources cited on this page do not mention an AI agent that builds setup from a message (checked October 2026). With PEKO: No more hunting for buttons to create one voucher. Tell the embedded AI Agent what you want in plain language, for example "20% off for regulars who haven't visited in 3 weeks, Zalo only, cap 500 redemptions", and it builds the voucher, segment or campaign for you. You review and click Approve; nothing goes live without you. The same AI watches for regulars who are drifting and drafts the win-back for you, 24/7.

Does receipt-scan loyalty miss transactions?

Receipt Scan records every sale a guest chooses to claim, whatever the payment method, including cash and e-wallets that payment-linked loyalty misses. Guests are prompted by the QR on the receipt and the table, Group Check-In enrols everyone at the table, and the AI Agent can send a reminder to members who stop claiming. Full answer: heypeko.com/answers/does-receipt-scan-loyalty-capture-every-sale

• Loyalty without asking the cashier →
• Feature: Group Check-In →

Does PEKO include a POS?

Not by itself: PEKO runs alongside any POS. If you also want a POS, LOOP POS, our sister product, is free for one outlet, and PEKO customers get 50% off LOOP's paid plans.