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Refreshed 08/11/2026PEKO vs iPOS CRM
Written by PEKO Team.Last updated: 08/11/2026.
Published: 05/01/2026
Updated August 2026 — iPOS CRM is the loyalty/CRM module inside iPOS.vn's F&B suite — strongest if you already run iPOS POS. PEKO is the AI-native retention layer that reads from iPOS (and KiotViet, Sapo, LOOP) and adds AI churn prediction + auto-written Zalo win-back that iPOS CRM doesn't have.
iPOS.vn is one of Vietnam's most established F&B POS vendors, and iPOS CRM is the bundled loyalty/CRM module that ships alongside it. PEKO doesn't compete with iPOS POS — it reads iPOS transaction data and adds the AI retention layer that iPOS CRM doesn't have. This page compares the two so you can pick the right combination.
- iPOS CRM is the loyalty module inside iPOS POS; PEKO is the AI retention layer that runs on top.
- PEKO predicts churn 3 days ahead and auto-writes personalised Zalo win-back; iPOS CRM uses manual templates.
- Keep iPOS POS + CRM, add PEKO for AI retention — or replace iPOS CRM entirely if you don't need its bundled loyalty mechanics.
What is iPOS CRM? CRM and loyalty module within the iPOS.vn F&B suite, used by Vietnamese restaurant and café chains alongside iPOS POS for member management, points, and Zalo broadcasts.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
Choose PEKO when
- You run iPOS POS and want AI to predict churn and write Zalo win-back automatically.
- You don't have a marketing team to build and run loyalty campaigns inside iPOS CRM.
- You want native cross-POS support (KiotViet, Sapo, LOOP, MISA CukCuk) in case you switch POS later.
- You want a free plan to start before committing.
- You'd rather chat to your loyalty tool than click through 10 dropdowns — PEKO's AI Agent creates vouchers, segments and campaigns for you, and you only click Approve.
Choose iPOS CRM when
- You only need basic loyalty mechanics tightly bundled with iPOS POS (points, member tiers, vouchers, Zalo broadcasts) — if basic points really are enough, you don't need PEKO; the thing worth checking is whether the points actually get awarded, because the cashier bottleneck is the most common reason loyalty programmes die (PEKO enrols via receipt OCR and QR, so it never depends on the cashier remembering).
- You already pay for iPOS CRM as part of an iPOS suite contract and don't need AI on top — if basic points really are enough, you don't need PEKO; the thing worth checking is whether the points actually get awarded, because the cashier bottleneck is the most common reason loyalty programmes die (PEKO enrols via receipt OCR and QR, so it never depends on the cashier remembering).
- Your team is comfortable defining segments and writing campaigns manually inside iPOS — PEKO does not replace that team; the AI Agent only drafts the segments and campaigns for them to approve, which cuts the time without taking away control.
- Vendor consolidation under iPOS matters more than AI-driven retention lift — vendor consolidation is a fair reason; PEKO takes the opposite bet: keep the POS you already run at zero switching cost, with automatic API sync to 6 common POS systems.
Feature by feature
| Feature | PEKO | iPOS CRM |
|---|---|---|
| Product type | AI retention layer, POS-agnostic | Loyalty/CRM module inside iPOS POS |
| AI churn prediction | Yes, 3 days ahead | No |
| Auto-written Zalo win-back | Yes, AI-personalised | Manual templates |
| AI customer segmentation | Yes | Manual rules |
| iPOS POS integration | Native (reads transactions) | Native (same vendor) |
| Other POS (KiotViet, Sapo, LOOP, MISA CukCuk) | Native | iPOS only |
| Points / tiers / vouchers | Yes | Yes |
| Zalo OA / mini app | Native | Native |
| Receipt OCR scanning | Yes | No |
| Best fit | iPOS users wanting AI retention + cross-POS optionality | iPOS-only chains happy with manual loyalty |
| Starting price | Free forever (basic) | Module in iPOS suite pricing |
| In-product AI Agent that takes actions for you | Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve) | No — manual clicks through dashboards and dropdowns |
| Can customers self-enrol without a cashier? | Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop. | Not clear from public documentation |
| Can it earn points from other POS receipts? | Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required. | Not clear from public documentation |
| Can someone who did not pay join? | Yes — anyone present scans the in-venue QR to join and receives a joining reward | Not stated in public documentation |
| Redeem rewards on online orders? | Yes — the same balance redeems online and in-store | Not stated in public documentation |
| How many automated message types? | 10 types, including points- and voucher-expiry reminders | Not stated in public documentation |
| Abuse controls when customers claim their own points? | Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions | Not stated in public documentation |
Product type
AI retention layer, POS-agnostic
Loyalty/CRM module inside iPOS POS
AI churn prediction
Yes, 3 days ahead
No
Auto-written Zalo win-back
Yes, AI-personalised
Manual templates
AI customer segmentation
Yes
Manual rules
iPOS POS integration
Native (reads transactions)
Native (same vendor)
Other POS (KiotViet, Sapo, LOOP, MISA CukCuk)
Native
iPOS only
Points / tiers / vouchers
Yes
Yes
Zalo OA / mini app
Native
Native
Receipt OCR scanning
Yes
No
Best fit
iPOS users wanting AI retention + cross-POS optionality
iPOS-only chains happy with manual loyalty
Starting price
Free forever (basic)
Module in iPOS suite pricing
In-product AI Agent that takes actions for you
Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve)
No — manual clicks through dashboards and dropdowns
Can customers self-enrol without a cashier?
Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop.
Not clear from public documentation
Can it earn points from other POS receipts?
Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required.
Not clear from public documentation
Can someone who did not pay join?
Yes — anyone present scans the in-venue QR to join and receives a joining reward
Not stated in public documentation
Redeem rewards on online orders?
Yes — the same balance redeems online and in-store
Not stated in public documentation
How many automated message types?
10 types, including points- and voucher-expiry reminders
Not stated in public documentation
Abuse controls when customers claim their own points?
Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions
Not stated in public documentation
From your chat request to a live merchant setup — 5 steps.
Here's the before/after workflow: the strikethrough line is how other tools make you do it, the line below is how PEKO's AI Agent does it for you.
Click a step to run it in the demo below.
Sample prompt
“20% off weekday lunch for lapsed diners we haven't seen in 30 days, cap 1 per customer.”
Ready-to-paste voucher request — drop it straight into the AI Agent chat.
Questions merchants ask at each step
Ask, review, approve.
Describe the voucher you want in one sentence. PEKO's AI Agent drafts the full configuration; you approve it with one click — no 10-step form.
Your request
Or try one of these:
Proposed voucher
FAQ
Is iPOS CRM the same as iPOS POS?
No, but they're sold and used together. iPOS POS is the point-of-sale system. iPOS CRM is the loyalty/CRM module inside the same suite — points, members, tiers, Zalo broadcasts. PEKO has a separate comparator with iPOS POS for the POS decision; this page compares the CRM/loyalty side.
Should I replace iPOS CRM with PEKO?
Depends on what you use it for. If you only use iPOS CRM for basic points and occasional Zalo broadcasts, PEKO covers that and adds AI churn prediction + auto-written win-back that iPOS CRM doesn't have. If you've heavily configured iPOS CRM with segments your team runs daily, the easier path is to keep iPOS CRM and add PEKO on top as the AI layer.
Can PEKO and iPOS CRM run side by side?
Yes. PEKO reads iPOS transaction data via integration and runs its AI retention loop in parallel — predicting which customers will stop coming back and sending Zalo win-back. Your iPOS CRM keeps managing points and tiers as before. Most operators find that within 30 days they drop iPOS CRM's manual broadcasts because PEKO's AI-written ones convert better, but they keep iPOS CRM's points engine.
Does PEKO work if I switch off iPOS later?
Yes — that's a real advantage. PEKO is POS-agnostic with native integrations for KiotViet, Sapo, LOOP, MISA CukCuk, and iPOS. If you migrate POS in the future, PEKO follows; your customer profiles, churn models, and Zalo flows keep running. iPOS CRM only works inside iPOS.
How does pricing compare?
iPOS CRM is priced as a module in the iPOS suite — usually bundled with POS tiers. PEKO has a free-forever basic plan and AI tiers in the low millions of VND per month. If iPOS CRM is included in a tier you already pay for, you're not saving money by dropping it — but adding PEKO on top often pays back through churn lift alone.
Do I still need to learn a complicated dashboard?
No. PEKO's embedded AI Agent takes actions for you — creating vouchers, building segments, drafting campaigns — inside the product. You describe what you want in chat, the Agent configures it, and you only click Approve. The full dashboard is there when you want it, but on any given day you can run PEKO by messaging the Agent.
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Sources & citations
These public sources support the competitor pricing, feature, and limitation claims in this comparison.
- iPOS.vn — Official CRM and F&B platform materials
iPOS CRM, restaurant platform, integration, and commercial claims.
- PEKO — Plans and pricing
PEKO free-plan, paid-plan, and included-feature claims used in the comparison.
How we compare
Every comparison on this site is written from a fair market analyst stance — no hit pieces, no puffery.
- Public materials first. Competitor pricing, feature, and limitation claims are sourced from their own website, marketing collateral, and public reviews (Capterra, G2, App Store) — see the Sources & citations block above.
- Acknowledge real strengths. Each page includes a "Choose iPOS CRM when" block that names the scenarios where the competitor is genuinely the better pick.
- Same feature grid. Every comparator uses the same feature axes (pricing, setup time, messaging channel, churn prediction, data ownership, and more) so you can read across vendors on the same grid.
- Refreshed when the market moves. This page was last updated on 08/11/2026. Spot a stale claim after a competitor pricing or feature change? Email hello@heypeko.com and we'll refresh it.
- No pay-to-rank. We take no payment from competitors to shape rankings or hide weaknesses. If you spot bias, tell us and we'll rewrite the section.
Ready to try PEKO instead of iPOS CRM?
Start free in 15 minutes — or book a 15-minute demo and we'll run the AI Agent on a sample of your data so you can see the churn saves live.