Compare · Vietnam
Refreshed 08/11/2026PEKO vs iPOS
Written by PEKO Team.Last updated: 08/11/2026.
Published: 05/01/2026
Updated August 2026 — iPOS is a strong F&B POS for table-service venues and chains. PEKO is the AI retention layer that runs on top — turning iPOS transaction data into churn predictions and automated win-back. Keep iPOS, add PEKO. iPOS is an F&B-specific POS, especially strong for chains; PEKO is the AI retention layer that plugs into it.
iPOS is built for F&B — table service, kitchen displays, multi-outlet chain ops. Its CRM stores customers and points. PEKO doesn't replace any of that. It reads iPOS data and adds the missing piece: AI that predicts which customers are about to stop coming back and runs the win-back automatically.
- iPOS is an F&B-specific POS, especially strong for chains; PEKO is the AI retention layer that plugs into it.
- PEKO predicts churn 3 days ahead and runs automated Zalo / SMS win-back — iPOS's CRM module doesn't.
- Keep iPOS for orders, tables and chain ops; add PEKO free to bring lost customers back.
What is iPOS? F&B-specific POS popular with Vietnamese chains and table-service restaurants, with strong front-of-house and chain management features.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
Choose PEKO when
- You already run iPOS and don't want to change POS.
- You want AI predicting churn at the customer level, not just monthly sales reports.
- You want Zalo / SMS win-back that writes itself.
- You manage 2–10 outlets and want one retention layer across all of them.
- You want a free way to test retention before paying for any add-on.
- You'd rather chat to your loyalty tool than click through 10 dropdowns — PEKO's AI Agent creates vouchers, segments and campaigns for you, and you only click Approve.
Choose iPOS when
- You don't have a POS yet and need F&B-first table management — PEKO is not a POS, so it cannot be your till; if you need both, LOOP is the AI POS in the same ecosystem and ships pre-connected to PEKO (see PEKO 360).
- You only need basic customer storage, no AI or automated campaigns — if basic points really are enough, you don't need PEKO; the thing worth checking is whether the points actually get awarded, because the cashier bottleneck is the most common reason loyalty programmes die (PEKO enrols via receipt OCR and QR, so it never depends on the cashier remembering).
- You already have a marketing team writing campaigns in iPOS — PEKO does not replace that team; the AI Agent only drafts the segments and campaigns for them to approve, which cuts the time without taking away control.
- You want a single vendor for POS + light CRM — vendor consolidation is a fair reason; PEKO takes the opposite bet: keep the POS you already run at zero switching cost, with automatic API sync to 6 common POS systems.
Feature by feature
| Feature | PEKO | iPOS |
|---|---|---|
| Product type | AI retention layer | F&B POS (table service + chain) |
| Replaces your POS | No — runs alongside iPOS | Yes, full F&B POS |
| Customer list / points | Yes (synced) | Yes |
| AI churn prediction | Yes — 3 days ahead | No |
| Auto-written win-back (AI) | Yes | No |
| AI customer segmentation | Yes | Basic groups only |
| Zalo OA + mini app | Yes | Limited |
| Multi-channel automation (Zalo + SMS + email) | Yes | Manual broadcast |
| Receipt OCR | Yes | No |
| Direct online ordering (0% commission) | Yes | Add-on |
| Table / order management | No (use iPOS) | Yes (core strength) |
| Multi-outlet chain ops | Single retention view across outlets | Yes (full chain ops) |
| Setup time | 10–15 minutes | 1–2 days per outlet |
| Starting price | Free forever | Quote-based per outlet |
| Best way to use | Run alongside iPOS | Use standalone |
| In-product AI Agent that takes actions for you | Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve) | No — manual clicks through dashboards and dropdowns |
| Can customers self-enrol without a cashier? | Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop. | Not clear from public documentation |
| Can it earn points from other POS receipts? | Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required. | Not clear from public documentation |
| Can someone who did not pay join? | Yes — anyone present scans the in-venue QR to join and receives a joining reward | Not stated in public documentation |
| Redeem rewards on online orders? | Yes — the same balance redeems online and in-store | Not stated in public documentation |
| How many automated message types? | 10 types, including points- and voucher-expiry reminders | Not stated in public documentation |
| Abuse controls when customers claim their own points? | Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions | Not stated in public documentation |
Product type
AI retention layer
F&B POS (table service + chain)
Replaces your POS
No — runs alongside iPOS
Yes, full F&B POS
Customer list / points
Yes (synced)
Yes
AI churn prediction
Yes — 3 days ahead
No
Auto-written win-back (AI)
Yes
No
AI customer segmentation
Yes
Basic groups only
Zalo OA + mini app
Yes
Limited
Multi-channel automation (Zalo + SMS + email)
Yes
Manual broadcast
Receipt OCR
Yes
No
Direct online ordering (0% commission)
Yes
Add-on
Table / order management
No (use iPOS)
Yes (core strength)
Multi-outlet chain ops
Single retention view across outlets
Yes (full chain ops)
Setup time
10–15 minutes
1–2 days per outlet
Starting price
Free forever
Quote-based per outlet
Best way to use
Run alongside iPOS
Use standalone
In-product AI Agent that takes actions for you
Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve)
No — manual clicks through dashboards and dropdowns
Can customers self-enrol without a cashier?
Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop.
Not clear from public documentation
Can it earn points from other POS receipts?
Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required.
Not clear from public documentation
Can someone who did not pay join?
Yes — anyone present scans the in-venue QR to join and receives a joining reward
Not stated in public documentation
Redeem rewards on online orders?
Yes — the same balance redeems online and in-store
Not stated in public documentation
How many automated message types?
10 types, including points- and voucher-expiry reminders
Not stated in public documentation
Abuse controls when customers claim their own points?
Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions
Not stated in public documentation
From your chat request to a live merchant setup — 5 steps.
Here's the before/after workflow: the strikethrough line is how other tools make you do it, the line below is how PEKO's AI Agent does it for you.
Click a step to run it in the demo below.
Sample prompt
“20% off weekday lunch for lapsed diners we haven't seen in 30 days, cap 1 per customer.”
Ready-to-paste voucher request — drop it straight into the AI Agent chat.
Questions merchants ask at each step
Ask, review, approve.
Describe the voucher you want in one sentence. PEKO's AI Agent drafts the full configuration; you approve it with one click — no 10-step form.
Your request
Or try one of these:
Proposed voucher
FAQ
Do I need to drop iPOS to use PEKO?
No. iPOS keeps doing what it does well — table management, kitchen tickets, chain operations. PEKO sits on top and reads the transaction data, so your front-of-house workflow doesn't change. The only difference is that there's now an AI layer watching the customer base behind the scenes.
How does PEKO get data out of iPOS?
Through a one-time API or CSV connection per outlet, set up in about 10 minutes. From then on PEKO pulls fresh data automatically. If you run a chain across multiple outlets, PEKO aggregates them into a single retention view, so you can see churn risk across the whole brand, not one outlet at a time.
Why not just use iPOS's CRM features?
iPOS's CRM is good at storage — customer records, point balances, basic groups. PEKO is good at action — predicting churn and writing the message that brings the customer back. They're complementary roles. Most operators we talk to wish their POS would 'do something' with the customer data; PEKO is that something.
We run 5 outlets on iPOS — does PEKO see them as one brand?
Yes. PEKO ingests transactions from every outlet and treats your customer base as one. A guest who visits 3 of your 5 outlets is recognised as a single high-value customer, and the AI scores their churn risk accordingly. Win-back campaigns can fire by brand, by outlet, or by segment — your call.
What's the lift over iPOS's existing CRM module?
The two things iPOS's CRM doesn't do: AI churn prediction and automated win-back. Those are exactly the two things that move repeat-visit rates in practice. Operators who turn PEKO on alongside iPOS typically see retention lift within 30–60 days; if you don't, the free plan means there's no cost to having tried.
Do I still need to learn a complicated dashboard?
No. PEKO's embedded AI Agent takes actions for you — creating vouchers, building segments, drafting campaigns — inside the product. You describe what you want in chat, the Agent configures it, and you only click Approve. The full dashboard is there when you want it, but on any given day you can run PEKO by messaging the Agent.
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PEKO vs Bizfly Loyalty
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PEKO vs CNV Loyalty
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Sources & citations
These public sources support the competitor pricing, feature, and limitation claims in this comparison.
- iPOS.vn — Official product materials
iPOS restaurant-management, CRM, integration, and pricing-positioning claims.
- PEKO — Plans and pricing
PEKO free-plan, paid-plan, and included-feature claims used in the comparison.
How we compare
Every comparison on this site is written from a fair market analyst stance — no hit pieces, no puffery.
- Public materials first. Competitor pricing, feature, and limitation claims are sourced from their own website, marketing collateral, and public reviews (Capterra, G2, App Store) — see the Sources & citations block above.
- Acknowledge real strengths. Each page includes a "Choose iPOS when" block that names the scenarios where the competitor is genuinely the better pick.
- Same feature grid. Every comparator uses the same feature axes (pricing, setup time, messaging channel, churn prediction, data ownership, and more) so you can read across vendors on the same grid.
- Refreshed when the market moves. This page was last updated on 08/11/2026. Spot a stale claim after a competitor pricing or feature change? Email hello@heypeko.com and we'll refresh it.
- No pay-to-rank. We take no payment from competitors to shape rankings or hide weaknesses. If you spot bias, tell us and we'll rewrite the section.
Ready to try PEKO instead of iPOS?
Start free in 15 minutes — or book a 15-minute demo and we'll run the AI Agent on a sample of your data so you can see the churn saves live.