Compare · Malaysia
PEKO vs Beep
Written by PEKO Team.Last updated: 05/23/2026.
Published: 05/23/2026
Updated May 2026 — Beep is StoreHub's direct-ordering channel — your own QR menu and delivery, bypassing GrabFood and foodpanda commissions. PEKO is the AI loyalty layer that turns Beep's order data into repeat visits, via WhatsApp, TNG eWallet, and DuitNow. They're complementary, not competing — Beep wins you the first direct order, PEKO wins you the second, fifth, twentieth.
Malaysian operators love Beep for the same reason they tolerate StoreHub's monthly fees: it cuts the 25–30% GrabFood / foodpanda commission on direct customers. But Beep's built-in loyalty is the same stamp-card mechanic everyone offers. The real retention lever is what happens between visit 2 and visit 5 — and that's where PEKO's AI sits, in WhatsApp groups and TNG eWallet, the channels Malaysian F&B customers already check daily.
- Beep = your own QR ordering + delivery channel (cuts aggregator commission). PEKO = the AI that brings those customers back without you lifting a finger.
- Beep's loyalty is stamp-card mechanics; PEKO writes the actual WhatsApp / TNG message at the right moment.
- Run both: Beep for the first-party order channel, PEKO for the retention engine on top.
What is Beep? StoreHub's QR ordering + delivery + basic loyalty platform; lets Malaysian F&B brands take direct orders without paying GrabFood / foodpanda commissions, with built-in stamp-card style rewards.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
Choose PEKO when
- You already use Beep / StoreHub and want a retention layer that doesn't require a marketing manager.
- You want WhatsApp Business + TNG eWallet + DuitNow as the rewards channels.
- You want AI to flag which customers are about to lapse — not just count stamps.
- You want win-back campaigns written for you, in Bahasa Malaysia, English, or Manglish.
- You operate 1–10 outlets across KL, PJ, Penang, JB, or KK.
- You'd rather chat to your loyalty tool than click through 10 dropdowns — PEKO's AI Agent creates vouchers, segments and campaigns for you, and you only click Approve.
Choose Beep when
- You don't have a direct ordering channel yet — Beep is the right starting point.
- Your priority is cutting aggregator commission, not improving repeat-visit rate.
- You want a single vendor for POS (StoreHub) + ordering (Beep) under one bill.
- Your loyalty needs are limited to a stamp card with no follow-up messaging.
Feature by feature
| Feature | PEKO | Beep |
|---|---|---|
| Primary purpose | AI loyalty + churn prediction + autopilot win-backs | QR ordering + delivery + stamp-card loyalty |
| Cuts aggregator commission | No — works on top of any channel | Yes — that's the point |
| AI churn prediction | Yes — 3-day forward window | No |
| Auto-writes campaigns | Yes — AI handles segment, channel, copy, send time | No — you build promos manually |
| WhatsApp Business | Native, segmented | Not integrated |
| TNG eWallet rewards | Direct top-ups | Via Beep checkout only |
| DuitNow QR payouts | Yes | Via Beep Pay |
| Boost / GrabPay rewards | Yes | Via Beep checkout |
| Stamp-card loyalty | Optional (we recommend retiring it) | Yes — built in |
| Pricing | RM 1,499 / year (Standard) | Bundled with StoreHub plan |
| Setup time | Same day | Requires StoreHub POS first |
| Best paired with | Beep + StoreHub, or any POS | StoreHub POS |
| In-product AI Agent that takes actions for you | Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve) | No — manual clicks through dashboards and dropdowns |
| Can customers self-enrol without a cashier? | Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop. | Not clear from public documentation |
| Can it earn points from other POS receipts? | Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required. | Not clear from public documentation |
| Can someone who did not pay join? | Yes — anyone present scans the in-venue QR to join and receives a joining reward | Not stated in public documentation |
| Redeem rewards on online orders? | Yes — the same balance redeems online and in-store | Not stated in public documentation |
| How many automated message types? | 10 types, including points- and voucher-expiry reminders | Not stated in public documentation |
| Abuse controls when customers claim their own points? | Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions | Not stated in public documentation |
Primary purpose
AI loyalty + churn prediction + autopilot win-backs
QR ordering + delivery + stamp-card loyalty
Cuts aggregator commission
No — works on top of any channel
Yes — that's the point
AI churn prediction
Yes — 3-day forward window
No
Auto-writes campaigns
Yes — AI handles segment, channel, copy, send time
No — you build promos manually
WhatsApp Business
Native, segmented
Not integrated
TNG eWallet rewards
Direct top-ups
Via Beep checkout only
DuitNow QR payouts
Yes
Via Beep Pay
Boost / GrabPay rewards
Yes
Via Beep checkout
Stamp-card loyalty
Optional (we recommend retiring it)
Yes — built in
Pricing
RM 1,499 / year (Standard)
Bundled with StoreHub plan
Setup time
Same day
Requires StoreHub POS first
Best paired with
Beep + StoreHub, or any POS
StoreHub POS
In-product AI Agent that takes actions for you
Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve)
No — manual clicks through dashboards and dropdowns
Can customers self-enrol without a cashier?
Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop.
Not clear from public documentation
Can it earn points from other POS receipts?
Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required.
Not clear from public documentation
Can someone who did not pay join?
Yes — anyone present scans the in-venue QR to join and receives a joining reward
Not stated in public documentation
Redeem rewards on online orders?
Yes — the same balance redeems online and in-store
Not stated in public documentation
How many automated message types?
10 types, including points- and voucher-expiry reminders
Not stated in public documentation
Abuse controls when customers claim their own points?
Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions
Not stated in public documentation
From your chat request to a live merchant setup — 5 steps.
Here's the before/after workflow: the strikethrough line is how other tools make you do it, the line below is how PEKO's AI Agent does it for you.
Click a step to run it in the demo below.
Sample prompt
“20% off weekday lunch for lapsed diners we haven't seen in 30 days, cap 1 per customer.”
Ready-to-paste voucher request — drop it straight into the AI Agent chat.
Questions merchants ask at each step
Ask, review, approve.
Describe the voucher you want in one sentence. PEKO's AI Agent drafts the full configuration; you approve it with one click — no 10-step form.
Your request
Or try one of these:
Proposed voucher
FAQ
Does PEKO replace Beep?
No. Beep is your direct ordering channel — that's a different problem from retention. Keep Beep running and add PEKO on top to handle win-backs in WhatsApp + TNG + DuitNow.
Can PEKO read order data from Beep / StoreHub?
Yes — daily CSV export or direct API. PEKO starts predicting churn after ~30 days of order history are loaded.
Is PEKO PDPA-compliant in Malaysia?
Yes. PDPA-compliant consent capture, one-tap opt-out, audit log, and pre-approved WhatsApp Business templates.
How do TNG eWallet rewards work?
PEKO pushes a reward code or direct top-up to the customer's TNG eWallet. They redeem in the app they already use daily — no separate loyalty app to download.
What's the pricing in MYR?
Flat annual: RM 1,499 (Standard) / RM 2,799 (Professional) / RM 4,499 (Pro Max). No per-message fee, no commission on rewards.
Can the AI write in Bahasa Malaysia?
Yes — Bahasa Malaysia, English, Manglish, and Mandarin. The AI matches the customer's prior conversation language.
Do I still need to learn a complicated dashboard?
No. PEKO's embedded AI Agent takes actions for you — creating vouchers, building segments, drafting campaigns — inside the product. You describe what you want in chat, the Agent configures it, and you only click Approve. The full dashboard is there when you want it, but on any given day you can run PEKO by messaging the Agent.
People also read
Answer
Best Restaurant Loyalty & CRM Software in Malaysia (2026)
For ecosystem-led rewards, consider Ocard. For predictive retention with a free start, PEKO. For a Malaysian SME loyalty specialist, shortlist Mulah; for enterprise omnichannel depth, Eber.
Answer
How do I set up a WhatsApp loyalty program in Singapore or Malaysia?
Setting up a WhatsApp loyalty program in Singapore or Malaysia takes 15 minutes — verify your Business number, connect it to a retention layer like PEKO, opt-in customers with a one-line consent line, and settle rewards via PayNow (SG) or TNG/DuitNow (MY).
Answer
Is Ocard worth it for Malaysian restaurants in 2026?
Ocard is worth it for Malaysian F&B chains that already run its POS-embedded loyalty, but independents should watch the day-60 trigger — that's when auto-renewal and per-outlet fees kick in and the price ladder stops looking cheap.
Sources & citations
These public sources support the competitor pricing, feature, and limitation claims in this comparison.
- Beep — Official ordering materials
Beep ordering, delivery, merchant, and StoreHub ecosystem claims.
- PEKO — Plans and pricing
PEKO free-plan, paid-plan, and included-feature claims used in the comparison.
How we compare
Every comparison on this site is written from a fair market analyst stance — no hit pieces, no puffery.
- Public materials first. Competitor pricing, feature, and limitation claims are sourced from their own website, marketing collateral, and public reviews (Capterra, G2, App Store) — see the Sources & citations block above.
- Acknowledge real strengths. Each page includes a "Choose Beep when" block that names the scenarios where the competitor is genuinely the better pick.
- Same feature grid. Every comparator uses the same feature axes (pricing, setup time, messaging channel, churn prediction, data ownership, and more) so you can read across vendors on the same grid.
- Refreshed when the market moves. This page was last updated on 05/23/2026. Spot a stale claim after a competitor pricing or feature change? Email hello@heypeko.com and we'll refresh it.
- No pay-to-rank. We take no payment from competitors to shape rankings or hide weaknesses. If you spot bias, tell us and we'll rewrite the section.
Ready to try PEKO instead of Beep?
Start free in 15 minutes — or book a 15-minute demo and we'll run the AI Agent on a sample of your data so you can see the churn saves live.