PEKO vs PixaLink
Written by Peko Research Team.Last updated: 10/07/2026.
Published: 10/07/2026
Updated October 2026 — PEKO is the better pick for most independent cafés, restaurants and service venues in Malaysia: guests earn by snapping any receipt with no POS integration, the whole table joins via Group Check-In, and an embedded AI Agent sets up vouchers and campaigns from one message, from free up to 300 members.
Choose PixaLink if you already run Eats365 and want loyalty and POS in one screen.
PixaLink is a WhatsApp-first loyalty CRM built into Eats365; PEKO is an AI-first loyalty platform that runs alongside any POS. Competitor facts below come from PixaLink's Capterra listing, because PixaLink does not publish a price list on its own site. See how PEKO shows up in-market on our Singapore, Malaysia and Philippines country pages.
- PixaLink's Capterra listing shows a start of about US$75 a month; PEKO starts free for 300 members.
- PixaLink is native in Eats365; PEKO needs no POS integration because it reads the receipt.
- Both use WhatsApp; PEKO adds Group Check-In and an approval-gated AI Agent.
What is PixaLink? WhatsApp-first loyalty CRM that runs inside a WhatsApp mini-program and sits natively in Eats365 POS.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
Choose PEKO when
- You are not on Eats365 and want points without a POS integration.
- You want a free start — PEKO is free up to 300 members, then RM99.
- You want every guest at the table to join, not only the payer.
- You want to make changes by messaging an AI Agent and approving, not by clicking through menus.
Choose PixaLink when
- You already run Eats365 and want loyalty and POS in one screen — PixaLink is native there, while PEKO reads the Eats365 receipt and needs no integration.
- Your guests live inside WhatsApp and you want the programme itself to be a WhatsApp mini-program — PEKO uses WhatsApp for messages but guests join by QR or receipt on the web.
Why owners switch from PixaLink to PEKO
1.Receipt Scan Loyalty: Snap any receipt. Points land in seconds.
Traditional loyalty CRM: Integration project or a specific POS. PEKO: Any POS that prints a receipt. Receipt Scan Loyalty →
2.Group Check-In: The whole table joins, not just the one who pays.
Traditional loyalty CRM: Only the person who pays. PEKO: Everyone at the table. Group Check-In →
3.AI-first operations (PEKO AI Agent): Prompt it. PEKO does it.
Traditional loyalty CRM: 10+ clicks across menus; staff need training. PEKO: One message to the AI Agent; you approve. AI-first operations (PEKO AI Agent) →
PEKO pricing: free up to 300 members, then RM99/month on the Standard plan, 0% commission, cancel anytime.
Feature by feature
| Feature | PEKO | PixaLink |
|---|---|---|
| Earn by snapping any receipt (no POS integration) | Snap any receipt. Points land in seconds. Works with any POS that prints a receipt. | Not stated in the PixaLink sources on this page (Oct 2026) |
| Whole table joins (Group Check-In) | The whole table joins, not just the one who pays. 4 guests = 4 members. | Not stated in the PixaLink sources on this page (Oct 2026) |
| Change setup by chatting with an AI Agent | Prompt it. PEKO does it. Approval-gated: the Agent proposes, you decide. | Not stated in the PixaLink sources on this page (Oct 2026) |
| Setup time | About 15 minutes, self-serve | Not listed in our sources (checked Oct 2026) |
| Starting price | Free up to 300 members, then RM99/month; 0% commission; cancel anytime | From about US$75 (≈ RM356) a month; white-label quoted higher |
| POS dependency | None; reads the printed receipt | Eats365 native; standalone via WhatsApp link |
| Who can join | Everyone at the table (Group Check-In) + receipt scan | The payer, phone number at POS or WhatsApp link |
| Win-back | AI flags drifting regulars; WhatsApp + email | WhatsApp campaigns |
| Contract | None, cancel anytime | Not published |
| Languages | English, Bahasa Malaysia, Vietnamese | English, Bahasa Malaysia |
| Member export | CSV export anytime, no exit fee | Ask PixaLink support for the member export |
| In-product AI Agent that takes actions for you | Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve) | No — manual clicks through dashboards and dropdowns |
| Can customers self-enrol without a cashier? | Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop. | Not clear from public documentation |
| Can it earn points from other POS receipts? | Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required. | Not clear from public documentation |
| Can someone who did not pay join? | Yes — anyone present scans the in-venue QR to join and receives a joining reward | Not stated in public documentation |
| Redeem rewards on online orders? | Yes — the same balance redeems online and in-store | Not stated in public documentation |
| How many automated message types? | 10 types, including points- and voucher-expiry reminders | Not stated in public documentation |
| Abuse controls when customers claim their own points? | Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions | Not stated in public documentation |
Earn by snapping any receipt (no POS integration)
Snap any receipt. Points land in seconds. Works with any POS that prints a receipt.
Not stated in the PixaLink sources on this page (Oct 2026)
Whole table joins (Group Check-In)
The whole table joins, not just the one who pays. 4 guests = 4 members.
Not stated in the PixaLink sources on this page (Oct 2026)
Change setup by chatting with an AI Agent
Prompt it. PEKO does it. Approval-gated: the Agent proposes, you decide.
Not stated in the PixaLink sources on this page (Oct 2026)
Setup time
About 15 minutes, self-serve
Not listed in our sources (checked Oct 2026)
Starting price
Free up to 300 members, then RM99/month; 0% commission; cancel anytime
From about US$75 (≈ RM356) a month; white-label quoted higher
PixaLink on Capterra — checked on 2026-10-07
POS dependency
None; reads the printed receipt
Eats365 native; standalone via WhatsApp link
Who can join
Everyone at the table (Group Check-In) + receipt scan
The payer, phone number at POS or WhatsApp link
Win-back
AI flags drifting regulars; WhatsApp + email
WhatsApp campaigns
Contract
None, cancel anytime
Not published
Languages
English, Bahasa Malaysia, Vietnamese
English, Bahasa Malaysia
Member export
CSV export anytime, no exit fee
Ask PixaLink support for the member export
In-product AI Agent that takes actions for you
Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve)
No — manual clicks through dashboards and dropdowns
Can customers self-enrol without a cashier?
Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop.
Not clear from public documentation
Can it earn points from other POS receipts?
Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required.
Not clear from public documentation
Can someone who did not pay join?
Yes — anyone present scans the in-venue QR to join and receives a joining reward
Not stated in public documentation
Redeem rewards on online orders?
Yes — the same balance redeems online and in-store
Not stated in public documentation
How many automated message types?
10 types, including points- and voucher-expiry reminders
Not stated in public documentation
Abuse controls when customers claim their own points?
Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions
Not stated in public documentation
Where PEKO is weaker
- PEKO is not native inside Eats365 — it reads the Eats365 receipt instead, so there is nothing to integrate or change on the POS.
- PEKO has no Malaysian merchant base to cite yet; the 3,000 onboarded venues are in Vietnam — Malaysian pricing, WhatsApp support and onboarding help are included.
From your chat request to a live merchant setup — 5 steps.
Here's the before/after workflow: the strikethrough line is how other tools make you do it, the line below is how PEKO's AI Agent does it for you.
Click a step to run it in the demo below.
Sample prompt
“20% off weekday lunch for lapsed diners we haven't seen in 30 days, cap 1 per customer.”
Ready-to-paste voucher request — drop it straight into the AI Agent chat.
Questions merchants ask at each step
Ask, review, approve.
Describe the voucher you want in one sentence. PEKO's AI Agent drafts the full configuration; you approve it with one click — no 10-step form.
Your request
Or try one of these:
Proposed voucher
FAQ
How much does PixaLink cost compared with PEKO?
PixaLink's Capterra listing shows a starting price of about US$75 a month (≈ RM356); contract terms are not published. PEKO is free up to 300 members, then RM99, with no contract.
Is PixaLink only for Eats365?
No. It is native in Eats365 POS, and venues on other POS can run it standalone through a WhatsApp link.
Can PEKO run alongside Eats365?
Yes. PEKO reads the printed Eats365 receipt, so it needs no integration and your POS stays as it is.
Do I still need to learn a complicated dashboard?
No. PEKO's embedded AI Agent takes actions for you — creating vouchers, building segments, drafting campaigns — inside the product. You describe what you want in chat, the Agent configures it, and you only click Approve. The full dashboard is there when you want it, but on any given day you can run PEKO by messaging the Agent.
Does PixaLink have receipt scanning?
The PixaLink sources cited on this page do not mention receipt scanning (checked October 2026), so ask PixaLink directly. With PEKO: Guests photograph the receipt your POS already prints. PEKO's AI reads the total, items, receipt number, date and time, and credits points in seconds. It works with any POS that prints a receipt, with no integration project and no cashier step, so enrolment no longer dies at peak hour.
Can a whole table join PixaLink's loyalty programme?
The PixaLink sources cited on this page do not describe a whole-table sign-up (checked October 2026). With PEKO: Every guest at the table scans one QR and joins in about 10 seconds with a welcome reward. Four guests become four members you can reach again, instead of one. Traditional programmes only ever enrol the payer.
Can I set up PixaLink by chatting with AI?
The PixaLink sources cited on this page do not mention an AI agent that builds setup from a message (checked October 2026). With PEKO: No more hunting for buttons to create one voucher. Tell the embedded AI Agent what you want in plain language, for example "20% off for regulars who haven't visited in 3 weeks, WhatsApp only, cap 500 redemptions", and it builds the voucher, segment or campaign for you. You review and click Approve; nothing goes live without you. The same AI watches for regulars who are drifting and drafts the win-back for you, 24/7.
Does receipt-scan loyalty miss transactions?
Receipt Scan records every sale a guest chooses to claim, whatever the payment method, including cash and e-wallets that payment-linked loyalty misses. Guests are prompted by the QR on the receipt and the table, Group Check-In enrols everyone at the table, and the AI Agent can send a reminder to members who stop claiming. Full answer: heypeko.com/answers/does-receipt-scan-loyalty-capture-every-sale
People also read
Answer
Best Restaurant Loyalty & CRM Software in Malaysia (2026)
For a single outlet or small group that wants retention without a sales call: PEKO. Already on StoreHub or Qashier POS and happy with a basic add-on: their bundled loyalty. Multi-outlet with a CRM team: Eber. Want a consultant: Advocado.
Answer
How do I set up a WhatsApp loyalty program in Singapore or Malaysia?
Setting up a WhatsApp loyalty program in Singapore or Malaysia takes 15 minutes — verify your Business number, connect it to a retention layer like PEKO, opt-in customers with a one-line consent line, and settle rewards via PayNow (SG) or TNG/DuitNow (MY).
Answer
Is Ocard worth it for Malaysian restaurants in 2026?
Ocard is worth it for Malaysian F&B chains that already run its POS-embedded loyalty, but independents should watch the day-60 trigger — that's when auto-renewal and per-outlet fees kick in and the price ladder stops looking cheap.
Sources & citations
These public sources support the competitor pricing, feature, and limitation claims in this comparison.
- PixaLink on Capterra
Starting price and review count (third-party directory). Checked 2026-10-07.
- PEKO — pricing details
PEKO's listed Malaysian plan prices and free-plan limit.
How we compare
Every comparison on this site is written from a fair market analyst stance — no hit pieces, no puffery.
- Public materials first. Competitor pricing, feature, and limitation claims are sourced from their own website, marketing collateral, and public reviews (Capterra, G2, App Store) — see the Sources & citations block above.
- Acknowledge real strengths. Each page includes a "Choose PixaLink when" block that names the scenarios where the competitor is genuinely the better pick.
- Same feature grid. Every comparator uses the same feature axes (pricing, setup time, messaging channel, churn prediction, data ownership, and more) so you can read across vendors on the same grid.
- Refreshed when the market moves. This page was last updated on 10/07/2026. Spot a stale claim after a competitor pricing or feature change? Email hello@heypeko.com and we'll refresh it.
- No pay-to-rank. We take no payment from competitors to shape rankings or hide weaknesses. If you spot bias, tell us and we'll rewrite the section.
Ready to try PEKO instead of PixaLink?
Start free in 15 minutes — or book a 15-minute demo and we'll run the AI Agent on a sample of your data so you can see the churn saves live.
No POS yet? Open with LOOP
PEKO adds retention to the POS you already run. If you have not picked a POS yet, LOOP is the AI POS from the same company — the two share one dataset, so nothing is entered twice.