booking
PEKO + GrabFood: how the integration works in Vietnam
Updated May 2026 — What GrabFood owners in Vietnam get from running PEKO as a loyalty layer on top — data flow, setup, and what to watch. This page is for operators already running GrabFood who are evaluating PEKO as an additive layer (not a replacement).
Quick facts
- Integration
- PEKO runs as a loyalty layer on top of GrabFood — it does not replace the existing system.
- Category
- booking
- Ecosystem
- PEKO (AI customer retention) + LOOP (AI POS for operations) — same company, use either on its own or both together.
This page is for operators already running GrabFood who are evaluating PEKO as an additive layer (not a replacement). It covers exactly what data crosses between the two systems, how long setup takes, and the common mistakes we see in the first 30 days.
What PEKO does on top of GrabFood
PEKO doesn't replace GrabFood — it surfaces which aggregator customers can be shifted to direct ordering via Zalo OA and incentives.
Where the fit is strongest
Best for venues where 25%+ of revenue comes from GrabFood — the commission lift from shifting 15% to direct is material.
Setup — what to expect
No direct API integration. PEKO uses phone-number matching from receipts + post-order survey flow via Zalo OA.
What to watch in month one
Don't aggressively try to move all aggregator orders to direct. Customers chose Grab for a reason — shift selectively.
Book a 20-minute call to map your GrabFood → PEKO data flow.
Book a demo