Payment Terms

1. Scope

These Payment Terms form part of the Terms of Service and govern subscription fees for the PEKO Platform where no country-specific Payment Terms are published.

2. Currency

Fees are quoted and charged in United States Dollars (USD) by default. Where a local-currency plan is offered it is billed in that currency.

3. Accepted payment methods

• Credit and debit cards (Visa, Mastercard, American Express) via our card processor.
• International wire transfer for enterprise invoices.

4. Billing cycle

Subscription fees are billed monthly or annually in advance based on the plan selected. Your billing anchor is the day of your first successful charge.

5. Auto-renewal and cancellation

Plans renew automatically at the end of each billing cycle. We send a renewal reminder at least 7 days before a monthly renewal and 14 days before an annual renewal. Cancel any time via the Subscription page.

6. Taxes

Prices are exclusive of any taxes, duties or levies applicable in your country. Where PEKO is required to collect a specific tax (e.g., digital services VAT) we add it to your invoice; otherwise you are responsible for self-reporting and remitting applicable taxes.

7. Invoices

Invoices are issued for every successful charge and available under Billing → Invoices in your dashboard. We do not guarantee compliance with country-specific tax-invoice formats outside markets where we publish a dedicated Payment Terms document.

8. Late or failed payments

If a charge fails, your account moves to PastDue, then Suspended, and finally Expired. You can restore access at any time by settling the outstanding balance.

9. Refunds

Fees are non-refundable for periods already consumed, subject to any mandatory local consumer-protection rights. Refunds we do issue are returned via the original payment method within 14 business days.

10. Pricing changes

We may change plan pricing with at least 30 days' notice by email and dashboard banner. You may cancel before the new pricing takes effect if you do not agree.

11. Billing disputes

Raise billing disputes within 30 days of the invoice date via billing@heypeko.com. Unresolved disputes are governed by the dispute-resolution clause of the Terms of Service (SIAC arbitration).

12. Operator and contact

Operated by CÔNG TY TNHH LOOP TECHNOLOGIES (Loop Technologies Co., Ltd.), 363/4 Đinh Bộ Lĩnh, Bình Thạnh Ward, Ho Chi Minh City, Vietnam. Tax ID 0318476619. Contact: support@heypeko.com.