🇸🇬 Loyalty programs built for Singapore F&B · loyalty program singapore
Loyalty programs for Singapore F&B: without the separate app
Singapore F&B operators don't need another customer app. PEKO runs your loyalty programme through WhatsApp + PayNow + SGQR (channels customers already use) with AI doing the segmenting, writing, and sending. From S$490/year, PDPA-compliant, sits on any POS.
Updated May 2026: Singapore F&B operators don't need another customer app. PEKO runs your loyalty programme through WhatsApp + PayNow + SGQR (channels customers already use) with AI doing the segmenting, writing, and sending. From S$490/year, PDPA-compliant, sits on any POS. The Singapore loyalty playbook used to mean: build an app, beg for downloads, watch DAU die in month 3.
The Singapore loyalty playbook used to mean: build an app, beg for downloads, watch DAU die in month 3. PEKO does it the other way around. Meet customers in WhatsApp and PayNow, let the AI predict who's about to lapse, and run win-backs automatically. App optional.
Quick facts
- What it is
- Singapore F&B operators don't need another customer app. PEKO runs your loyalty programme through WhatsApp + PayNow + SGQR (channels customers already use) with AI doing the segmenting, writing, and sending. From S$490/year, PDPA-compliant, sits on any POS.
- Market
- Singapore, targets "loyalty program singapore"
- Pricing
- Free forever up to 300 members; paid plans published in SGD on the pricing page.
- Ecosystem
- PEKO (AI customer retention) + LOOP (AI POS for operations). Same company, use either on its own or both together.
Why PEKO for Singapore
No customer app required
Enrolment via SGQR scan or first WhatsApp opt-in. Rewards land in PayNow. Zero install friction.
AI churn prediction
3-day forward window: know who needs a win-back this week, not last month's lagging cohort report.
Programme mechanics that fit SG F&B
Tier ladders, birthday triggers, second-visit conversion, table-size bonuses, lunch-vs-dinner segmentation, all configurable.
PDPA-compliant
Consent capture, opt-out, audit log built in. Templates pre-approved for WhatsApp Business.
Works on any POS
Oddle, Eats365, StoreHub, Square, custom: order data in, retention out.
How it works
- Step 1
Connect POS
30-day backfill via CSV or API. Live in an afternoon.
- Step 2
Pick mechanics + funding
Configure tier ladders and cashback ceiling. AI runs everything inside that ceiling.
- Step 3
AI runs retention
WhatsApp + PayNow on autopilot. You see ROI per cohort in the dashboard.
Frequently asked questions
Is a points app better than cashback?
Not in Singapore. Cashback to PayNow sees 6–8x the engagement of an app-based points programme: customers already pay in PayNow.
How does the AI segment customers?
RFM (recency, frequency, monetary) plus visit-cycle and channel-affinity. You see the segments in plain English, no SQL.
What about PDPA?
Consent flow, opt-out, audit log built in. WhatsApp templates pre-approved.
Can I run this across multiple outlets?
Yes: per-outlet wallets, group-level dashboard, per-outlet currency override. Singapore + Malaysia + Philippines outlets can share one account.
Pricing in SGD?
S$490 / S$990 / S$1,790 per year by tier. Flat. No per-message or per-transaction fees.
Compare PEKO with
Why PEKO
Receipt Scan Loyalty
Snap any receipt. Points land in seconds. Guests photograph the receipt your POS already prints.
Group Check-In
The whole table joins, not just the one who pays. Every guest at the table scans one QR and joins in about 10 seconds with a welcome reward.
AI-first operations (PEKO AI Agent)
Prompt it. PEKO does it. Example: “20% off for regulars who haven't visited in 3 weeks, WhatsApp only, cap 500 redemptions”.
PEKO vs traditional loyalty CRM
| Topic | Traditional loyalty CRM | PEKO |
|---|---|---|
| Joining | Cashier asks for a phone number or the guest downloads an app | Guest snaps the receipt or scans the table QR; no cashier |
| Who becomes a member | Only the person who pays | Everyone at the table |
| POS | Integration project or a specific POS | Any POS that prints a receipt |
| Making a change | 10+ clicks across menus; staff need training | One message to the AI Agent; you approve |
| Win-back | Manual blasts when someone remembers | AI flags drifting regulars and drafts the win-back |
| Setup | Days to weeks (integration, training) | About 15 minutes, self-serve |
| Price | Monthly fee from day one, plus setup or per-message fees | Free up to 300 members, then S$49/month; 0% commission; cancel anytime |
| Your data | Sits with the vendor | Yours, export anytime |
Live in an afternoon
Connect your POS: AI retention runs on top. Free trial, no credit card.
Book a free demo