Compare · Vietnam
Refreshed 09/15/2026PEKO vs Getfly CRM
Written by Peko Research Team.Last updated: 09/15/2026.
Published: 05/01/2026
Updated September 2026 — Getfly is a Vietnamese pipeline CRM widely used by SMBs for sales tracking, KPIs, and basic marketing. PEKO is a different product: AI retention for F&B and retail where customers transact at a POS, not move through a sales pipeline.
Getfly has strong SEO traction in Vietnam as a SMB CRM, particularly for businesses with a sales pipeline — leads, deals, KPIs. PEKO is the wrong tool for that shape, and the right tool for the F&B/retail shape: POS-native AI retention. This page compares the two so you don't pick the wrong one.
- Getfly is a pipeline CRM for sales teams; PEKO is AI retention for F&B/retail with POS.
- PEKO predicts churn and auto-writes Zalo win-back; Getfly tracks deals and KPIs.
- Pick Getfly if you have a sales pipeline; pick PEKO if you have a POS.
What is Getfly CRM? Popular Vietnamese SMB CRM focused on sales pipeline, KPI tracking, and basic marketing automation, with strong SEO presence in VN.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
Choose PEKO when
- Your customers buy at a POS (restaurant, café, retail store) — not through a sales rep.
- You want AI churn prediction and auto-written Zalo win-back.
- You need POS-native integration (KiotViet, iPOS, Sapo, LOOP).
- You don't need a deals pipeline or KPI tracking for a sales team.
- You'd rather chat to your loyalty tool than click through 10 dropdowns — PEKO's AI Agent creates vouchers, segments and campaigns for you, and you only click Approve.
Choose Getfly CRM when
- You have a sales team selling B2B services or high-ticket goods — PEKO has no B2B sales pipeline; if your revenue comes from deals rather than repeat visits, this genuinely is the other tool.
- You need a deals pipeline, quote management, and rep KPI tracking — PEKO has no B2B sales pipeline; if your revenue comes from deals rather than repeat visits, this genuinely is the other tool.
- You're tracking leads from many sources and need pipeline conversion analytics — PEKO has no B2B sales pipeline; if your revenue comes from deals rather than repeat visits, this genuinely is the other tool.
- Loyalty / retention isn't your primary use-case — PEKO has no B2B sales pipeline; if your revenue comes from deals rather than repeat visits, this genuinely is the other tool.
Feature by feature
| Feature | PEKO | Getfly CRM |
|---|---|---|
| Product type | AI retention for F&B/retail | Pipeline CRM for SMB sales |
| Mental model | Customer → POS transaction → churn risk | Lead → deal → close |
| AI churn prediction | Yes, 3 days ahead | No |
| Auto-written Zalo win-back | Yes, AI-personalised | Manual messaging |
| POS-native (KiotViet, iPOS, Sapo, LOOP) | Yes | No |
| Sales pipeline (deals, stages) | No | Yes |
| Rep KPI tracking | No | Yes |
| Loyalty points / tiers | Yes | Limited |
| Best fit | F&B / retail with POS | SMB sales teams |
| Starting price | Free forever | Per-user monthly |
| In-product AI Agent that takes actions for you | Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve) | No — manual clicks through dashboards and dropdowns |
| Can customers self-enrol without a cashier? | Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop. | Not clear from public documentation |
| Can it earn points from other POS receipts? | Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required. | Not clear from public documentation |
| Can someone who did not pay join? | Yes — anyone present scans the in-venue QR to join and receives a joining reward | Not stated in public documentation |
| Redeem rewards on online orders? | Yes — the same balance redeems online and in-store | Not stated in public documentation |
| How many automated message types? | 10 types, including points- and voucher-expiry reminders | Not stated in public documentation |
| Abuse controls when customers claim their own points? | Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions | Not stated in public documentation |
Product type
AI retention for F&B/retail
Pipeline CRM for SMB sales
Mental model
Customer → POS transaction → churn risk
Lead → deal → close
AI churn prediction
Yes, 3 days ahead
No
Auto-written Zalo win-back
Yes, AI-personalised
Manual messaging
POS-native (KiotViet, iPOS, Sapo, LOOP)
Yes
No
Sales pipeline (deals, stages)
No
Yes
Rep KPI tracking
No
Yes
Loyalty points / tiers
Yes
Limited
Best fit
F&B / retail with POS
SMB sales teams
Starting price
Free forever
Per-user monthly
In-product AI Agent that takes actions for you
Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve)
No — manual clicks through dashboards and dropdowns
Can customers self-enrol without a cashier?
Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop.
Not clear from public documentation
Can it earn points from other POS receipts?
Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required.
Not clear from public documentation
Can someone who did not pay join?
Yes — anyone present scans the in-venue QR to join and receives a joining reward
Not stated in public documentation
Redeem rewards on online orders?
Yes — the same balance redeems online and in-store
Not stated in public documentation
How many automated message types?
10 types, including points- and voucher-expiry reminders
Not stated in public documentation
Abuse controls when customers claim their own points?
Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions
Not stated in public documentation
From your chat request to a live merchant setup — 5 steps.
Here's the before/after workflow: the strikethrough line is how other tools make you do it, the line below is how PEKO's AI Agent does it for you.
Click a step to run it in the demo below.
Sample prompt
“20% off weekday lunch for lapsed diners we haven't seen in 30 days, cap 1 per customer.”
Ready-to-paste voucher request — drop it straight into the AI Agent chat.
Questions merchants ask at each step
Ask, review, approve.
Describe the voucher you want in one sentence. PEKO's AI Agent drafts the full configuration; you approve it with one click — no 10-step form.
Your request
Or try one of these:
Proposed voucher
FAQ
Is Getfly a competitor to PEKO?
Only at the surface. Both are called CRM in Vietnam, but they solve very different problems. Getfly is a pipeline CRM for sales teams. PEKO is AI retention for F&B and retail operators with a POS. If your business has a sales pipeline, Getfly is right. If your business has customers walking in and paying at a POS, PEKO is right.
We're an F&B chain currently on Getfly — should we switch?
Probably yes for the retention use-case, no for sales-team use-cases. Most F&B chains don't have a sales pipeline, so a pipeline CRM is the wrong shape — fields, workflows, and reports don't match how F&B operates. PEKO replaces that with POS-native retention. If you also have a B2B catering or event sales arm, keep Getfly for that and add PEKO for retention.
Does Getfly do Zalo win-back?
Getfly supports Zalo as a messaging channel for follow-ups, but it doesn't have AI churn prediction or auto-written personalised win-back messages. You'd have to define the triggers and write the templates yourself. PEKO does this automatically using POS transaction history.
How does pricing compare?
Getfly is per-user monthly — costs scale with the size of your sales team. PEKO is free to start, with paid AI tiers in the low millions of VND per month regardless of team size. For F&B with no sales team, PEKO is dramatically cheaper.
Can I run both?
Yes — Getfly for B2B sales pipeline (e.g. catering, events, franchise leads) and PEKO for retention on POS customers. They don't overlap.
Do I still need to learn a complicated dashboard?
No. PEKO's embedded AI Agent takes actions for you — creating vouchers, building segments, drafting campaigns — inside the product. You describe what you want in chat, the Agent configures it, and you only click Approve. The full dashboard is there when you want it, but on any given day you can run PEKO by messaging the Agent.
People also read
Comparator
PEKO vs Bizfly CRM
Bizfly CRM is a broad Vietnamese marketing/CRM suite from VCCorp covering email, SMS, landing pages, chat, and pipeline CRM. PEKO is the AI-native retention layer focused specifically on F&B and retail churn — narrower, deeper, POS-native.
Comparator
PEKO vs Bizfly Loyalty
Bizfly Loyalty is the loyalty module of VCCorp's broader Bizfly marketing suite, sold to enterprise marketing teams. PEKO is the AI-native, F&B-specific retention layer that runs out of the box on your existing POS. This page compares them feature by feature.
Comparator
PEKO vs CNV Loyalty
CNV Loyalty is a popular Vietnamese loyalty platform built for 20+ outlet chains. PEKO is the AI-native pick for independents and mid-sized chains that want retention on autopilot. This page compares them feature by feature so you can pick the right one.
Sources & citations
These public sources support the competitor pricing, feature, and limitation claims in this comparison.
- Getfly CRM — Official product materials
Getfly CRM modules, target customer, and public commercial positioning.
- PEKO — Plans and pricing
PEKO free-plan, paid-plan, and included-feature claims used in the comparison.
How we compare
Every comparison on this site is written from a fair market analyst stance — no hit pieces, no puffery.
- Public materials first. Competitor pricing, feature, and limitation claims are sourced from their own website, marketing collateral, and public reviews (Capterra, G2, App Store) — see the Sources & citations block above.
- Acknowledge real strengths. Each page includes a "Choose Getfly CRM when" block that names the scenarios where the competitor is genuinely the better pick.
- Same feature grid. Every comparator uses the same feature axes (pricing, setup time, messaging channel, churn prediction, data ownership, and more) so you can read across vendors on the same grid.
- Refreshed when the market moves. This page was last updated on 09/15/2026. Spot a stale claim after a competitor pricing or feature change? Email hello@heypeko.com and we'll refresh it.
- No pay-to-rank. We take no payment from competitors to shape rankings or hide weaknesses. If you spot bias, tell us and we'll rewrite the section.
Ready to try PEKO instead of Getfly CRM?
Start free in 15 minutes — or book a 15-minute demo and we'll run the AI Agent on a sample of your data so you can see the churn saves live.
No POS yet? Open with LOOP
PEKO adds retention to the POS you already run. If you have not picked a POS yet, LOOP is the AI POS from the same company — the two share one dataset, so nothing is entered twice.