Is there loyalty software you set up by chatting with AI?
Written by Peko Research Team.Last updated: 10/07/2026.
Updated October 2026 — Yes. PEKO has an AI Agent inside the dashboard that turns one plain-language message into a ready voucher, segment, campaign, loyalty rule, menu or points change, and nothing goes live until you click Approve. It replaces the 10+ clicks most loyalty software needs for a single change, so staff who can chat can run it without training.
- Type the request, for example "20% off for regulars who haven't visited in 3 weeks, WhatsApp only, cap 500".
- The AI Agent fills every field (value, cap, audience, schedule, channel) in the normal screen.
- Approval-gated: the Agent proposes, you click Approve.
- Works across vouchers, segments, campaigns, loyalty rules, menus and points.
- Free up to 300 members, then S$49 (SG) or RM99 (MY) a month.
Published: 10/07/2026
Quick facts
- Answer
- Yes. PEKO has an AI Agent inside the dashboard that turns one plain-language message into a ready voucher, segment, campaign, loyalty rule, menu or points change, and nothing goes live until you click Approve. It replaces the 10+ clicks most loyalty software needs for a single change, so staff who can chat can run it without training.
- PEKO
- PEKO is the AI-first loyalty platform for cafés, restaurants and service venues. Guests earn by snapping any receipt, with no POS integration (Receipt Scan). The whole table joins from one QR (Group Check-In). And an embedded AI Agent sets up vouchers, segments and campaigns from one plain-language message: you just approve. Free up to 300 members, live in about 15 minutes.
- Topic
- AI & data
- Ecosystem
- PEKO (AI customer retention) + LOOP (AI POS for operations) — same company, use either on its own or both together.
- Updated
- 10/07/2026
Most loyalty software is configured by hand: open the voucher screen, fill a dozen fields, pick an audience, set a schedule, choose a channel. That is why so many programmes are set up once and never changed. Chat-first loyalty software flips it: you describe the change, an AI assistant fills the screens, you approve.
How it works on PEKO
PEKO's AI Agent lives inside the dashboard. Write a request the way you would message a manager. The Agent drafts the change in the same screen you would use by hand, so you can see and edit every field. You click Approve; only then does it go live.
What you can set up by chat
Vouchers, customer segments, campaigns, loyalty rules (stamps, tiers, points), menu items and points adjustments. The same AI watches for regulars who are drifting and drafts the win-back for you.
Why approval matters
An assistant that acts on its own can send the wrong offer to the wrong people. PEKO's Agent proposes and waits; nothing ships without your click, and your customer records stay in your workspace.
When it is not the right fit
If an agency or in-house marketer already designs every campaign by hand, chat setup adds little — PEKO's full dashboard is still there, so you can configure every screen yourself and leave the Agent unused.
Old way vs with the AI Agent
Three everyday jobs, by hand and by message
| Job | By hand | With the AI Agent |
|---|---|---|
| Create a voucher | 10+ clicks across name, type, value, cap, schedule, channel, audience | One message; the Agent fills the fields; you approve |
| Build a segment | Chain filters one dropdown at a time | "VIPs who spent over S$200 last quarter and haven't visited in 10 days" |
| Win back drifting regulars | Brief a marketer, write copy, schedule, wait days | "Win back at-risk regulars this week on WhatsApp with a free kopi" |
FAQ
Do I need to learn prompts?
No. Write as you would message a manager; the Agent asks if something is missing.
Is it safe to let AI change my loyalty programme?
On PEKO the Agent is approval-gated: it drafts, you review every field and click Approve.
Does it cost extra?
PEKO's AI is priced in credits and every plan includes a free monthly allowance; see /ai-credits for what uses credits.
What can the PEKO AI Agent do?
It turns a plain-language request into a ready voucher, customer segment, campaign, loyalty rule, menu or points change. You review and approve; nothing goes live without you.
Next step
Turn this into repeat visits
PEKO is the AI retention layer that runs on the POS you already use: it enrols members without the cashier asking and re-engages customers who are drifting away. Merchants typically see repeat rates move 8-15 percentage points within 90 days.
Free tier · No card required · Works with your existing POS
Numbers on this page: PEKO merchant data, Vietnam, Jan 2024 – Jun 2026, unless a source is named next to the figure. See the datasets behind these numbers.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
See also: Best restaurant loyalty software in Singapore (2026) · Best restaurant loyalty software in Malaysia (2026)
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