Lapsed guest flag
Written by PEKO Research Team.Last updated: 10/07/2026.
A status applied when a previously regular guest crosses a vertical-specific dormancy threshold (barbershop: 8 weeks, hair salon: 14 weeks, spa: 16 weeks). Triggers the win-back sequence.
Published: 05/18/2026
Updated October 2026: A status applied when a previously regular guest crosses a vertical-specific dormancy threshold (barbershop: 8 weeks, hair salon: 14 weeks, spa: 16 weeks). No app for customers: snap the receipt, or use the optional Zalo Mini App add-on (Vietnam), and it works with the POS you already use.
Quick facts
- Definition
- A status applied when a previously regular guest crosses a vertical-specific dormancy threshold (barbershop: 8 weeks, hair salon: 14 weeks, spa: 16 weeks). Triggers the win-back sequence.
- Why it matters
- A status applied when a previously regular guest crosses a vertical-specific dormancy threshold (barbershop: 8 weeks, hair salon: 14 weeks, spa: 16 weeks). Triggers the win-back sequence.
- Related terms
- Win-back campaign
A status applied when a previously regular guest crosses a vertical-specific dormancy threshold (barbershop: 8 weeks, hair salon: 14 weeks, spa: 16 weeks). Triggers the win-back sequence.
In the Vietnamese market, this concept interacts tightly with Zalo OA reach, VND cash/QR payment mix, and the district-cluster dynamics of competing venues. Applied properly it can move 5–15 points of 90-day cohort retention.
PEKO operationalises this concept as part of the loyalty layer that runs alongside the venue's existing booking system (Booksy, Fresha, Mindbody, KiotViet, or paper) rather than replacing it.
Numbers on this page: named sources are listed below; figures without a named source are PEKO merchant data, Vietnam, Jan 2024 – Jun 2026, or PEKO estimates where modelled. See the datasets behind these numbers.
FAQ
Which Vietnamese verticals does lapsed guest flag apply to?
Best fit for barbershops, nail bars, hair salons, spas and beauty salons. Verticals where rebook discipline and the guest-stylist relationship drive most of the revenue.
How long does implementation take?
With PEKO, a small venue typically goes live in 3–5 days: contact import, Zalo OA connect, basic reminder cascade switched on, then tuning over the first 2–3 weeks.
Do I need to replace my current booking system?
No. PEKO is positioned as a loyalty layer on top of existing booking systems. Booksy, Fresha, Mindbody, KiotViet or paper diaries all stay; PEKO adds retention on top.
What can the PEKO AI Agent do?
It turns a plain-language request into a ready voucher, customer segment, campaign, loyalty rule, menu or points change. You review and approve; nothing goes live without you.
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