Compare · Vietnam spa & salon software
PEKO vs MySpa
Written by Peko Research Team.Last updated: 05/18/2026.
Published: 05/01/2026
Updated May 2026 — MySpa is a solid Vietnamese spa management system (bookings, staff schedule, inventory, basic CRM). PEKO isn't a replacement — it's the AI loyalty and CRM layer that sits on top, predicts which guests will stop coming back within 3 days, and runs Zalo OA + ZNS + SMS win-back automatically.
MySpa is a popular Vietnamese spa and beauty management platform — strong on appointment booking, staff scheduling, inventory and basic customer records. PEKO is the AI loyalty and retention layer that sits on top, predicting which guests are about to stop coming back and writing personalised Zalo OA / ZNS / SMS win-back campaigns automatically. This page compares them honestly so you can decide.
- MySpa stays your system of record for bookings, staff and inventory.
- PEKO adds AI churn prediction + automated Zalo OA / ZNS win-back that MySpa doesn't.
- Spas typically keep MySpa for operations and add PEKO for retention — 0% disruption.
What is MySpa? Vietnamese spa management software focused on appointments, staff scheduling, inventory and basic customer records — popular with mid-market spas and beauty chains.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
Choose PEKO when
- You want AI to flag at-risk guests before they churn and re-engage them automatically.
- You want Zalo OA broadcast + ZNS + Zalo Mini App membership card without piecing it together yourself.
- You operate 2+ branches and want unified guest profiles across locations.
- You want a free-forever basic tier and 15-minute setup instead of a project quote.
- You want AI-written, personalised win-back messages in Vietnamese — not template broadcasts.
- You'd rather chat to your loyalty tool than click through 10 dropdowns — PEKO's AI Agent creates vouchers, segments and campaigns for you, and you only click Approve.
Choose MySpa when
- You don't yet have a booking and staff scheduling system and want MySpa as your operational system of record.
- Your priority is staff commission, inventory consumption tracking, and treatment room scheduling — not retention automation.
- You only need a basic customer database with manual messaging, not AI churn prediction.
Feature by feature
| Feature | PEKO | MySpa |
|---|---|---|
| Primary purpose | AI loyalty & retention layer | Spa management (booking, staff, inventory) |
| AI churn prediction | Yes — daily per-guest churn score with 3-day prediction window | No |
| AI-written win-back messages (Vietnamese) | Yes — personalised per guest | Template broadcasts only |
| Zalo OA broadcast + ZNS | Native, with ZNS templates pre-approved | Limited Zalo OA, no ZNS in core |
| Zalo Mini App membership card | Yes — 0đ issuance, native tier upgrade flow | Physical card or basic digital card |
| Multi-branch unified guest profile | Yes — single profile across all branches | Per-branch records, manual merge |
| Appointment booking & calendar | Reads from MySpa / Booksy / Fresha | Native, strong |
| Staff schedule + commission | Reads from MySpa | Native, strong |
| Inventory consumption per treatment | Reads from MySpa | Native, strong |
| RFM segmentation + cohort lift | Daily auto-segmentation across 10 segments | No / manual |
| Setup time | 15 minutes — connects to MySpa via integration | 1–4 weeks onboarding |
| Pricing | Free tier + AI plans from ~880k VND/month | Project-quoted, typically 1.5–6M VND/month per branch |
| Coexistence | Designed to sit on top of MySpa | — |
| In-product AI Agent that takes actions for you | Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve) | No — manual clicks through dashboards and dropdowns |
| Can customers self-enrol without a cashier? | Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop. | Not clear from public documentation |
| Can it earn points from other POS receipts? | Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required. | Not clear from public documentation |
| Can someone who did not pay join? | Yes — anyone present scans the in-venue QR to join and receives a joining reward | Not stated in public documentation |
| Redeem rewards on online orders? | Yes — the same balance redeems online and in-store | Not stated in public documentation |
| How many automated message types? | 10 types, including points- and voucher-expiry reminders | Not stated in public documentation |
| Abuse controls when customers claim their own points? | Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions | Not stated in public documentation |
Primary purpose
AI loyalty & retention layer
Spa management (booking, staff, inventory)
AI churn prediction
Yes — daily per-guest churn score with 3-day prediction window
No
AI-written win-back messages (Vietnamese)
Yes — personalised per guest
Template broadcasts only
Zalo OA broadcast + ZNS
Native, with ZNS templates pre-approved
Limited Zalo OA, no ZNS in core
Zalo Mini App membership card
Yes — 0đ issuance, native tier upgrade flow
Physical card or basic digital card
Multi-branch unified guest profile
Yes — single profile across all branches
Per-branch records, manual merge
Appointment booking & calendar
Reads from MySpa / Booksy / Fresha
Native, strong
Staff schedule + commission
Reads from MySpa
Native, strong
Inventory consumption per treatment
Reads from MySpa
Native, strong
RFM segmentation + cohort lift
Daily auto-segmentation across 10 segments
No / manual
Setup time
15 minutes — connects to MySpa via integration
1–4 weeks onboarding
Pricing
Free tier + AI plans from ~880k VND/month
Project-quoted, typically 1.5–6M VND/month per branch
Coexistence
Designed to sit on top of MySpa
—
In-product AI Agent that takes actions for you
Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve)
No — manual clicks through dashboards and dropdowns
Can customers self-enrol without a cashier?
Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop.
Not clear from public documentation
Can it earn points from other POS receipts?
Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required.
Not clear from public documentation
Can someone who did not pay join?
Yes — anyone present scans the in-venue QR to join and receives a joining reward
Not stated in public documentation
Redeem rewards on online orders?
Yes — the same balance redeems online and in-store
Not stated in public documentation
How many automated message types?
10 types, including points- and voucher-expiry reminders
Not stated in public documentation
Abuse controls when customers claim their own points?
Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions
Not stated in public documentation
From your chat request to a live merchant setup — 5 steps.
Here's the before/after workflow: the strikethrough line is how other tools make you do it, the line below is how PEKO's AI Agent does it for you.
Click a step to run it in the demo below.
Sample prompt
“20% off weekday lunch for lapsed diners we haven't seen in 30 days, cap 1 per customer.”
Ready-to-paste voucher request — drop it straight into the AI Agent chat.
Questions merchants ask at each step
Ask, review, approve.
Describe the voucher you want in one sentence. PEKO's AI Agent drafts the full configuration; you approve it with one click — no 10-step form.
Your request
Or try one of these:
Proposed voucher
FAQ
Do I have to drop MySpa to use PEKO?
No. PEKO is built as a loyalty layer on top of MySpa. You keep MySpa for bookings, staff schedule, commission and inventory. PEKO reads transactions and runs AI retention on top — no operational disruption.
What does PEKO add that MySpa doesn't?
AI churn prediction (3-day window), AI-written personalised Zalo OA win-back messages in Vietnamese, ZNS no-show prevention, Zalo Mini App membership card with auto-tier upgrade, daily RFM segmentation with cohort lift measurement, and multi-branch unified guest profiles.
Is PEKO cheaper than MySpa?
They solve different problems so direct price comparison is misleading. MySpa is your operations system (project-quoted, typically 1.5–6M VND/month/branch). PEKO is the retention layer (free tier + AI plans from ~880k VND/month). Combined cost is usually offset within 30–60 days by win-back revenue lift.
Will PEKO work in Vietnamese with Zalo natively?
Yes — Vietnam is one of PEKO's four Southeast Asian markets and Vietnamese is fully supported. AI churn model trained on Vietnamese spa cohorts, win-back messages written in Vietnamese with regional tone, Zalo OA + ZNS + Zalo Mini App native (not bolted on).
Can PEKO replace MySpa entirely?
No — and that's intentional. PEKO doesn't do appointment scheduling, staff commission tracking, or inventory consumption. Keep MySpa for those; add PEKO for the AI loyalty/retention layer MySpa doesn't have.
How fast can I see retention lift after adding PEKO to MySpa?
Typical Vietnamese spa: clear retention signal in 30–60 days, measured by 14-day rolling rebook rate and returning-guest revenue. AI win-back ROI usually 5–10x voucher spend within 90 days.
Do I still need to learn a complicated dashboard?
No. PEKO's embedded AI Agent takes actions for you — creating vouchers, building segments, drafting campaigns — inside the product. You describe what you want in chat, the Agent configures it, and you only click Approve. The full dashboard is there when you want it, but on any given day you can run PEKO by messaging the Agent.
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Answer
Advocado vs PEKO — the quick answer?
Advocado is the PSG-subsidised, Singapore-headquartered incumbent; PEKO is the AI-first, free-to-300-members challenger — pick Advocado for the grant, PEKO for AI churn prediction and messaging that runs itself.
Answer
AI customer retention for F&B in 2026 — complete guide for cafés, restaurants, and chains
AI customer retention in 2026 = per-customer cadence churn detection + AI-personalised Zalo OA messages + send-time optimisation + dynamic RFM. Operators who deploy all four lift repeat rate by 15–25 points and beat rule-based programs by 2.3–3.1× ROI.
Sources & citations
These public sources support the competitor pricing, feature, and limitation claims in this comparison.
- PEKO — Plans and pricing
PEKO free-plan, paid-plan, and included-feature claims used in the comparison.
How we compare
Every comparison on this site is written from a fair market analyst stance — no hit pieces, no puffery.
- Public materials first. Competitor pricing, feature, and limitation claims are sourced from their own website, marketing collateral, and public reviews (Capterra, G2, App Store) — see the Sources & citations block above.
- Acknowledge real strengths. Each page includes a "Choose MySpa when" block that names the scenarios where the competitor is genuinely the better pick.
- Same feature grid. Every comparator uses the same feature axes (pricing, setup time, messaging channel, churn prediction, data ownership, and more) so you can read across vendors on the same grid.
- Refreshed when the market moves. This page was last updated on 05/18/2026. Spot a stale claim after a competitor pricing or feature change? Email hello@heypeko.com and we'll refresh it.
- No pay-to-rank. We take no payment from competitors to shape rankings or hide weaknesses. If you spot bias, tell us and we'll rewrite the section.
Ready to try PEKO instead of MySpa?
Start free in 15 minutes — or book a 15-minute demo and we'll run the AI Agent on a sample of your data so you can see the churn saves live.
No POS yet? Open with LOOP
PEKO adds retention to the POS you already run. If you have not picked a POS yet, LOOP is the AI POS from the same company — the two share one dataset, so nothing is entered twice.