PEKO vs MySpa
Written by PEKO Research Team.Last updated: 10/07/2026.
Published: 05/01/2026
Updated October 2026: PEKO is the better pick for most independent cafés, restaurants and service venues in Vietnam: guests earn by snapping any receipt with no POS integration, the whole table joins via Group Check-In, and an embedded AI Agent sets up vouchers and campaigns from one message, from free up to 300 members.
PEKO combines appointment booking, Receipt Scan loyalty, Group Check-In for groups and friends, and an AI Agent that sets up rebooking and win-back campaigns from one message.
Choose MySpa if you don't yet have a booking and staff scheduling system and want MySpa as your operational system of record.
MySpa is a popular Vietnamese spa and beauty management platform. Strong on appointment booking, staff scheduling, inventory and basic customer records. PEKO is the AI loyalty and retention layer that sits on top, predicting which guests are about to stop coming back and writing personalised Zalo OA / ZNS / SMS win-back campaigns automatically. This page compares them honestly so you can decide.
- MySpa stays your system of record for bookings, staff and inventory.
- PEKO adds Receipt Scan on any POS, Group Check-In and an AI Agent, plus AI churn prediction + automated Zalo OA / ZNS win-back that MySpa doesn't.
- Spas typically keep MySpa for operations and add PEKO for retention, 0% disruption.
What is MySpa? Vietnamese spa management software focused on appointments, staff scheduling, inventory and basic customer records. Popular with mid-market spas and beauty chains.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
Choose PEKO when
- You want AI to flag at-risk guests before they churn and re-engage them automatically.
- You want Zalo OA broadcast + ZNS + Zalo Mini App membership card without piecing it together yourself.
- You operate 2+ branches and want unified guest profiles across locations.
- You want a free-forever basic tier and 15-minute setup instead of a project quote.
- You want AI-written, personalised win-back messages in Vietnamese, not template broadcasts.
- You'd rather chat to your loyalty tool than click through 10 dropdowns. PEKO's AI Agent creates vouchers, segments and campaigns for you, and you only click Approve.
Choose MySpa when
- You don't yet have a booking and staff scheduling system and want MySpa as your operational system of record.
- Your priority is staff commission, inventory consumption tracking, and treatment room scheduling, not retention automation.
- You only need a basic customer database with manual messaging, not AI churn prediction.
Rebooking cycles
Typical guidance only: every client's hair, nails and skin differ, so set your own timing from your booking history. The AI Agent can time a reminder just before each window.
| Service | Typical rebooking window | Reminder idea |
|---|---|---|
| Nails (gel, extensions) | About 3 to 4 weeks | Remind around week 3 |
| Lash refills | About 2 to 3 weeks | Remind around day 18 |
| Facials | About 4 weeks | Remind around week 4 |
| Hair colour | About 6 to 8 weeks | Remind around week 6 |
PEKO includes online appointment booking with staff calendars and automatic reminders, alongside Receipt Scan loyalty, Group Check-In and the AI Agent, so a salon or spa can take bookings and bring clients back from one place. “Remind lash clients 18 days after their last set, Zalo only, free lash bath for rebooking this week”.
PEKO pricing: free up to 300 members, then 880.000₫/month on the Standard plan, 0% commission, cancel anytime.
Why owners switch from MySpa to PEKO
1.Receipt Scan Loyalty: Snap any receipt. Points land in seconds.
Traditional loyalty CRM: Integration project or a specific POS. PEKO: Any POS that prints a receipt. Receipt Scan Loyalty →
2.Group Check-In: The whole table joins, not just the one who pays.
Traditional loyalty CRM: Only the person who pays. PEKO: Everyone at the table. Group Check-In →
3.AI-first operations (PEKO AI Agent): Prompt it. PEKO does it.
Traditional loyalty CRM: 10+ clicks across menus; staff need training. PEKO: One message to the AI Agent; you approve. AI-first operations (PEKO AI Agent) →
PEKO pricing: free up to 300 members, then 880.000₫/month on the Standard plan, 0% commission, cancel anytime.
Feature by feature
| Feature | PEKO | MySpa |
|---|---|---|
| Earn by snapping any receipt (no POS integration) | Snap any receipt. Points land in seconds. Works with any POS that prints a receipt. | Not stated in the MySpa sources on this page (Oct 2026) |
| Whole table joins (Group Check-In) | The whole table joins, not just the one who pays. 4 guests = 4 members. | Not stated in the MySpa sources on this page (Oct 2026) |
| Change setup by chatting with an AI Agent | Prompt it. PEKO does it. Approval-gated: the Agent proposes, you decide. | Not stated in the MySpa sources on this page (Oct 2026) |
| Setup time | About 15 minutes, self-serve | 1–4 weeks onboarding |
| Starting price | Free up to 300 members, then 880.000₫/month; 0% commission; cancel anytime | Project-quoted, typically 1.5–6M VND/month per branch |
| Appointment booking | Yes: online appointment booking with staff calendars and automatic reminders | Yes: booking and service reviews, SMS reminders |
| Paid price | Free up to 300 members, then 880.000₫ | MYSALON 99,000đ, CƠ BẢN 199,000đ, CHUYÊN NGHIỆP 399,000đ per month (1 branch); CAO CẤP quoted; 12-month minimum |
| Entry plan limits | Free up to 300 members, every feature | MYSALON: 1 login, 1 branch, nail and hair salons only |
| Earn from any POS receipt | Yes: Receipt Scan | Not stated on MySpa's site (checked Oct 2026) |
| Group / friends enrolment | Yes: Group Check-In | Not stated on MySpa's site (checked Oct 2026) |
| Primary purpose | AI loyalty & retention layer | Spa management (booking, staff, inventory) |
| AI churn prediction | Yes: daily per-guest churn score with 3-day prediction window | No |
| AI-written win-back messages (Vietnamese) | Yes, personalised per guest | Template broadcasts only |
| Zalo OA broadcast + ZNS | Native, with ZNS templates pre-approved | Limited Zalo OA, no ZNS in core |
| Zalo Mini App membership card | Yes: 0đ issuance, native tier upgrade flow | Physical card or basic digital card |
| Multi-branch unified guest profile | Yes: single profile across all branches | Per-branch records, manual merge |
| Staff schedule + commission | Reads from MySpa | Native, strong |
| Inventory consumption per treatment | Reads from MySpa | Native, strong |
| RFM segmentation + cohort lift | Daily auto-segmentation across 10 segments | No / manual |
| Coexistence | Designed to sit on top of MySpa | – |
| In-product AI Agent that takes actions for you | Yes: chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve) | No: manual clicks through dashboards and dropdowns |
| Can customers self-enrol without a cashier? | Yes: customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop. | Not clear from public documentation |
| Can it earn points from other POS receipts? | Yes: AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required. | Not clear from public documentation |
| Can someone who did not pay join? | Yes: anyone present scans the in-venue QR to join and receives a joining reward | Not stated in public documentation |
| Redeem rewards on online orders? | Yes: the same balance redeems online and in-store | Not stated in public documentation |
| How many automated message types? | 10 types, including points- and voucher-expiry reminders | Not stated in public documentation |
| Abuse controls when customers claim their own points? | Yes: rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions | Not stated in public documentation |
Earn by snapping any receipt (no POS integration)
Snap any receipt. Points land in seconds. Works with any POS that prints a receipt.
Not stated in the MySpa sources on this page (Oct 2026)
Whole table joins (Group Check-In)
The whole table joins, not just the one who pays. 4 guests = 4 members.
Not stated in the MySpa sources on this page (Oct 2026)
Change setup by chatting with an AI Agent
Prompt it. PEKO does it. Approval-gated: the Agent proposes, you decide.
Not stated in the MySpa sources on this page (Oct 2026)
Setup time
About 15 minutes, self-serve
1–4 weeks onboarding
Starting price
Free up to 300 members, then 880.000₫/month; 0% commission; cancel anytime
Project-quoted, typically 1.5–6M VND/month per branch
Appointment booking
Yes: online appointment booking with staff calendars and automatic reminders
Paid price
Free up to 300 members, then 880.000₫
MYSALON 99,000đ, CƠ BẢN 199,000đ, CHUYÊN NGHIỆP 399,000đ per month (1 branch); CAO CẤP quoted; 12-month minimum
MySpa, bảng giá, checked on 2026-10-07
Entry plan limits
Free up to 300 members, every feature
Earn from any POS receipt
Yes: Receipt Scan
Not stated on MySpa's site (checked Oct 2026)
Group / friends enrolment
Yes: Group Check-In
Not stated on MySpa's site (checked Oct 2026)
Primary purpose
AI loyalty & retention layer
Spa management (booking, staff, inventory)
AI churn prediction
Yes: daily per-guest churn score with 3-day prediction window
No
AI-written win-back messages (Vietnamese)
Yes, personalised per guest
Template broadcasts only
Zalo OA broadcast + ZNS
Native, with ZNS templates pre-approved
Limited Zalo OA, no ZNS in core
Zalo Mini App membership card
Yes: 0đ issuance, native tier upgrade flow
Physical card or basic digital card
Multi-branch unified guest profile
Yes: single profile across all branches
Per-branch records, manual merge
Staff schedule + commission
Reads from MySpa
Native, strong
Inventory consumption per treatment
Reads from MySpa
Native, strong
RFM segmentation + cohort lift
Daily auto-segmentation across 10 segments
No / manual
Coexistence
Designed to sit on top of MySpa
–
In-product AI Agent that takes actions for you
Yes: chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve)
No: manual clicks through dashboards and dropdowns
Can customers self-enrol without a cashier?
Yes: customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop.
Not clear from public documentation
Can it earn points from other POS receipts?
Yes: AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required.
Not clear from public documentation
Can someone who did not pay join?
Yes: anyone present scans the in-venue QR to join and receives a joining reward
Not stated in public documentation
Redeem rewards on online orders?
Yes: the same balance redeems online and in-store
Not stated in public documentation
How many automated message types?
10 types, including points- and voucher-expiry reminders
Not stated in public documentation
Abuse controls when customers claim their own points?
Yes: rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions
Not stated in public documentation
MySpa is loyalty only. PEKO + LOOP is loyalty and a free POS.
MySpa: loyalty from 99,000đ. PEKO + LOOP: PEKO loyalty free up to 300 members, plus LOOP POS free for one outlet, since 2019.
From your chat request to a live merchant setup, 5 steps.
Here's the before/after workflow: the strikethrough line is how other tools make you do it, the line below is how PEKO's AI Agent does it for you.
Click a step to run it in the demo below.
Sample prompt
“20% off weekday lunch for lapsed diners we haven't seen in 30 days, cap 1 per customer.”
Ready-to-paste voucher request: drop it straight into the AI Agent chat.
Questions merchants ask at each step
Ask, review, approve.
Describe the voucher you want in one sentence. PEKO's AI Agent drafts the full configuration; you approve it with one click, no 10-step form.
Your request
Or try one of these:
Proposed voucher
FAQ
Do I have to drop MySpa to use PEKO?
No. PEKO is built as a loyalty layer on top of MySpa. You keep MySpa for bookings, staff schedule, commission and inventory. PEKO reads transactions and runs AI retention on top, no operational disruption.
What does PEKO add that MySpa doesn't?
AI churn prediction (3-day window), AI-written personalised Zalo OA win-back messages in Vietnamese, ZNS no-show prevention, Zalo Mini App membership card with auto-tier upgrade, daily RFM segmentation with cohort lift measurement, and multi-branch unified guest profiles.
Is PEKO cheaper than MySpa?
They solve different problems so direct price comparison is misleading. MySpa is your operations system (project-quoted, typically 1.5–6M VND/month/branch). PEKO is the retention layer (free tier + AI plans from ~880.000₫ VND/month). Combined cost is usually offset within 30–60 days by win-back revenue lift.
Will PEKO work in Vietnamese with Zalo natively?
Yes: Vietnam is one of PEKO's four Southeast Asian markets and Vietnamese is fully supported. AI churn model trained on Vietnamese spa cohorts, win-back messages written in Vietnamese with regional tone, Zalo OA + ZNS + Zalo Mini App native (not bolted on).
Can PEKO replace MySpa entirely?
No, and that's intentional. PEKO doesn't do appointment scheduling, staff commission tracking, or inventory consumption. Keep MySpa for those; add PEKO for the AI loyalty/retention layer MySpa doesn't have.
How fast can I see retention lift after adding PEKO to MySpa?
Typical Vietnamese spa: clear retention signal in 30–60 days, measured by 14-day rolling rebook rate and returning-guest revenue. AI win-back ROI usually 5–10x voucher spend within 90 days.
Do I still need to learn a complicated dashboard?
No. PEKO's embedded AI Agent takes actions for you (creating vouchers, building segments, drafting campaigns) inside the product. You describe what you want in chat, the Agent configures it, and you only click Approve. The full dashboard is there when you want it, but on any given day you can run PEKO by messaging the Agent.
Does MySpa have receipt scanning?
The MySpa sources cited on this page do not mention receipt scanning (checked October 2026), so ask MySpa directly. With PEKO: Guests photograph the receipt your POS already prints. PEKO's AI reads the total, items, receipt number, date and time, and credits points in seconds. It works with any POS that prints a receipt, with no integration project and no cashier step, so enrolment no longer dies at peak hour.
Can a whole table join MySpa's loyalty programme?
The MySpa sources cited on this page do not describe a whole-table sign-up (checked October 2026). With PEKO: Every guest at the table scans one QR and joins in about 10 seconds with a welcome reward. Four guests become four members you can reach again, instead of one. Traditional programmes only ever enrol the payer.
Can I set up MySpa by chatting with AI?
The MySpa sources cited on this page do not mention an AI agent that builds setup from a message (checked October 2026). With PEKO: No more hunting for buttons to create one voucher. Tell the embedded AI Agent what you want in plain language, for example "20% off for regulars who haven't visited in 3 weeks, Zalo only, cap 500 redemptions", and it builds the voucher, segment or campaign for you. You review and click Approve; nothing goes live without you. The same AI watches for regulars who are drifting and drafts the win-back for you, 24/7.
Does receipt-scan loyalty miss transactions?
Receipt Scan records every sale a guest chooses to claim, whatever the payment method, including cash and e-wallets that payment-linked loyalty misses. Guests are prompted by the QR on the receipt and the table, Group Check-In enrols everyone at the table, and the AI Agent can send a reminder to members who stop claiming. Full answer: heypeko.com/answers/does-receipt-scan-loyalty-capture-every-sale
Does PEKO have appointment booking?
Yes. PEKO includes online appointment booking with staff calendars and automatic reminders, alongside Receipt Scan loyalty, Group Check-In and the AI Agent, so a salon or spa can take bookings and bring clients back from one place.
Does PEKO include a POS?
Not by itself: PEKO runs alongside any POS. If you also want a POS, LOOP POS, our sister product, is free for one outlet, and PEKO customers get 50% off LOOP's paid plans.
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Sources & citations
These public sources support the competitor pricing, feature, and limitation claims in this comparison.
- MySpa, bảng giá
Plan prices, logins, branches, 12-month minimum. Checked 2026-10-07.
- MySpa, official site
Booking, reviews, SMS reminders. Checked 2026-10-07.
How we compare
Every comparison on this site is written from a fair market analyst stance, no hit pieces, no puffery.
- Public materials first. Competitor pricing, feature, and limitation claims are sourced from their own website, marketing collateral, and public reviews (Capterra, G2, App Store). See the Sources & citations block above.
- Acknowledge real strengths. Each page includes a "Choose MySpa when" block that names the scenarios where the competitor is genuinely the better pick.
- Same feature grid. Every comparator uses the same feature axes (pricing, setup time, messaging channel, churn prediction, data ownership, and more) so you can read across vendors on the same grid.
- Refreshed when the market moves. This page was last updated on 10/07/2026. Spot a stale claim after a competitor pricing or feature change? Email hello@heypeko.com and we'll refresh it.
- No pay-to-rank. We take no payment from competitors to shape rankings or hide weaknesses. If you spot bias, tell us and we'll rewrite the section.
Ready to try PEKO instead of MySpa?
Start free in 15 minutes, or book a 15-minute demo and we'll run the AI Agent on a sample of your data so you can see the churn saves live.
How we check this content: Editorial policy · Chính sách biên tập (tiếng Việt)