Compare · Singapore / SEA (enterprise)
Refreshed 07/23/2026PEKO vs Eber
Written by PEKO Team.Last updated: 07/23/2026.
Published: 07/23/2026
Eber is one of the most capable loyalty platforms in the region — we're not going to pretend otherwise. The question isn't whether Eber is good; it's whether Eber's depth matches your team's capacity to operate it. This page lays out the published pricing, the documented add-ons, and the reviewer-noted operational overhead honestly, so you can pick the right tool. See how PEKO shows up in-market on our Singapore, Malaysia and Philippines country pages.
- Eber wins on depth: 50–80+ integrations, enterprise CDP capability, strong for e-commerce + multi-brand groups.
- PEKO wins on time-to-value: flat pricing, free tier, 15-minute setup, AI writes the campaigns for you.
- Verdict: choose Eber if you have a marketing team and complex multi-channel needs. Choose PEKO if you're an F&B operator who wants retention to run itself.
What is Eber? Enterprise loyalty + CRM platform from Singapore with 50–80+ integrations across POS, e-commerce, and payments; strong with multi-brand groups and retailers running complex omnichannel programs.
Choose PEKO when
- You're an independent F&B operator or small chain (1–20 outlets) without a dedicated marketing manager.
- You want the AI to run retention end-to-end — predict lapse, pick the segment, write the message, pick the send time.
- You need flat, published pricing you can budget against without a quote cycle.
- You want to be live inside an afternoon — no 4–8 week integration project.
- WhatsApp Business is your primary customer channel and you want it deeply integrated, not bolted on.
- You'd rather chat to your loyalty tool than click through 10 dropdowns — PEKO's AI Agent creates vouchers, segments and campaigns for you, and you only click Approve.
Choose Eber when
- You're an enterprise brand with 50+ outlets, dedicated marketing + engineering resources, and complex omnichannel requirements.
- You need Eber's specific integrations — deep e-commerce (Shopify, Magento), enterprise POS, and payment platforms across markets.
- You operate a coalition or multi-brand loyalty group where cross-brand redemption and complex tiering matter.
- Your team wants a fully configurable CDP-style platform and has the resources to run it.
Feature by feature
| Feature | PEKO | Eber |
|---|---|---|
| Primary purpose | AI loyalty + churn prediction + autopilot win-backs for F&B | Enterprise loyalty + CRM + CDP for retail, e-commerce, multi-brand |
| AI churn prediction (3–7 day window) | Yes — daily-refreshed predictive model | Rule-based segmentation; no predictive lapse model out-of-box |
| Automated win-back campaigns | Yes — AI writes segment, copy, channel, timing | Campaign builder + segmentation; you configure and operate |
| Rule-based vs predictive | Predictive (ML-first) | Rule-based / segmentation-first |
| Free tier | Free-forever plan (up to 300 members) | No free tier — paid from $69/mo |
| Published pricing | Flat, published on pricing page | From $69 / mo on annual billing; separate add-ons may apply |
| Documented add-on fees | None — flat annual plan | Onboarding $500–$3,000; integrations $300–$2,500/yr; messaging $200–$2,000/yr |
| Setup time | Same day — guided 15-minute onboarding | Guided onboarding; timing depends on integrations and configuration |
| Requires customer app | No — WhatsApp Business + web wallet | Optional branded app / mini-app / web |
| Member data ownership | Your list, your export, anytime | Your list, exportable |
| WhatsApp-native messaging | Native, template-approved | Supported via integration; not the primary channel |
| 0% commission direct ordering | Yes — 0% commission ordering built-in | Not a direct-ordering product |
| Works alongside any POS | Yes — layers on any POS | Yes — 50–80+ POS / e-commerce / payment integrations |
| Best for | F&B operators who want retention to run itself | Enterprise brands with marketing teams and complex omnichannel needs |
| In-product AI Agent that takes actions for you | Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve) | No — manual clicks through dashboards and dropdowns |
Primary purpose
AI loyalty + churn prediction + autopilot win-backs for F&B
Enterprise loyalty + CRM + CDP for retail, e-commerce, multi-brand
AI churn prediction (3–7 day window)
Yes — daily-refreshed predictive model
Rule-based segmentation; no predictive lapse model out-of-box
Automated win-back campaigns
Yes — AI writes segment, copy, channel, timing
Campaign builder + segmentation; you configure and operate
Rule-based vs predictive
Predictive (ML-first)
Rule-based / segmentation-first
Free tier
Free-forever plan (up to 300 members)
No free tier — paid from $69/mo
Published pricing
Flat, published on pricing page
From $69 / mo on annual billing; separate add-ons may apply
Documented add-on fees
None — flat annual plan
Onboarding $500–$3,000; integrations $300–$2,500/yr; messaging $200–$2,000/yr
Setup time
Same day — guided 15-minute onboarding
Guided onboarding; timing depends on integrations and configuration
Requires customer app
No — WhatsApp Business + web wallet
Optional branded app / mini-app / web
Member data ownership
Your list, your export, anytime
Your list, exportable
WhatsApp-native messaging
Native, template-approved
Supported via integration; not the primary channel
0% commission direct ordering
Yes — 0% commission ordering built-in
Not a direct-ordering product
Works alongside any POS
Yes — layers on any POS
Yes — 50–80+ POS / e-commerce / payment integrations
Best for
F&B operators who want retention to run itself
Enterprise brands with marketing teams and complex omnichannel needs
In-product AI Agent that takes actions for you
Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve)
No — manual clicks through dashboards and dropdowns
From your chat request to a live merchant setup — 5 steps.
Here's the before/after workflow: the strikethrough line is how other tools make you do it, the line below is how PEKO's AI Agent does it for you.
Click a step to run it in the demo below.
Sample prompt
“20% off weekday lunch for lapsed diners we haven't seen in 30 days, cap 1 per customer.”
Ready-to-paste voucher request — drop it straight into the AI Agent chat.
Questions merchants ask at each step
Ask, review, approve.
Describe the voucher you want in one sentence. PEKO's AI Agent drafts the full configuration; you approve it with one click — no 10-step form.
Your request
Or try one of these:
Proposed voucher
FAQ
Is Eber better than PEKO?
For enterprise retail, multi-brand groups, and teams with dedicated marketing + engineering — often yes. Eber's 50–80+ integrations and CDP-style depth are genuinely valuable at that scale. For an independent F&B operator without a marketing manager, that depth is overhead you'll pay for and not use.
What does Eber actually cost?
Eber's official pricing starts at $69/month on annual billing, with higher plans and separately priced messaging or experiences. Ask for the fully loaded cost for your outlets, integrations, and message volume before comparing.
Does Eber have AI churn prediction?
Not as a standard, out-of-box feature comparable to PEKO's. Eber's strength is segmentation, campaign orchestration, and integration breadth. PEKO's core model is predictive: it names the members likely to lapse in 3–7 days and acts on them automatically.
How long does Eber take to launch?
Launch time depends on the integrations and configuration you choose; Eber documents a guided onboarding process. PEKO's guided setup targets 15 minutes because its retention workflow is narrower and AI-led.
We're on Shopify + a retail POS. Should we choose Eber?
Probably yes. Eber's integration breadth into e-commerce and retail POS is where it shines. PEKO's focus is F&B (dine-in + delivery + direct ordering) — a different problem shape.
Can we start on PEKO and move to Eber later?
Yes — PEKO's exports are open, so you can leave with your customer list at any time. Many operators start on PEKO for the AI + free tier and only migrate up if their omnichannel requirements outgrow it.
Do I still need to learn a complicated dashboard?
No. PEKO's embedded AI Agent takes actions for you — creating vouchers, building segments, drafting campaigns — inside the product. You describe what you want in chat, the Agent configures it, and you only click Approve. The full dashboard is there when you want it, but on any given day you can run PEKO by messaging the Agent.
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Sources & citations
These public sources support the competitor pricing, feature, and limitation claims in this comparison.
- Eber — Official pricing
Current starting price, plan features, and billing terms.
- Eber — Official FAQs
Onboarding and support process.
- Eber — Official SMS pricing notice
Separate messaging pricing and charging model.
- Eber — CXM add-on pricing
Separately priced customer-experience add-ons.
- PEKO — Plans and pricing
PEKO free-plan, paid-plan, and included-feature claims used in the comparison.
How we compare
Every comparison on this site is written from a fair market analyst stance — no hit pieces, no puffery.
- Public materials first. Competitor pricing, feature, and limitation claims are sourced from their own website, marketing collateral, and public reviews (Capterra, G2, App Store) — see the Sources & citations block above.
- Acknowledge real strengths. Each page includes a "Choose Eber when" block that names the scenarios where the competitor is genuinely the better pick.
- Same feature grid. Every comparator uses the same feature axes (pricing, setup time, messaging channel, churn prediction, data ownership, and more) so you can read across vendors on the same grid.
- Refreshed when the market moves. This page was last updated on 07/23/2026. Spot a stale claim after a competitor pricing or feature change? Email hello@heypeko.com and we'll refresh it.
- No pay-to-rank. We take no payment from competitors to shape rankings or hide weaknesses. If you spot bias, tell us and we'll rewrite the section.
Ready to try PEKO instead of Eber?
Start free in 15 minutes — or book a 15-minute demo and we'll run the AI Agent on a sample of your data so you can see the churn saves live.