Compare · Vietnam SMB
PEKO vs POS365 Spa
Written by PEKO Team.Last updated: 05/18/2026.
Published: 05/01/2026
Updated May 2026 — POS365 Spa is a strong POS. PEKO isn't a replacement — it's the AI loyalty and CRM layer that sits on top, predicts churn and runs win-back across Zalo OA, email and SMS. Most venues run both. PEKO is a loyalty layer; POS365 Spa stays your system of record.
POS365 Spa and PEKO solve different problems. POS365 Spa is a point-of-sale system. PEKO is the AI loyalty and retention layer that sits on top — predicting which guests are about to stop coming back and automating personalised win-back. This page compares them honestly so you can decide whether to run one, the other, or both.
- PEKO is a loyalty layer; POS365 Spa stays your system of record.
- PEKO adds AI churn prediction + automated Zalo OA / email / SMS win-back that POS365 Spa doesn't.
- Vietnam-first: Zalo OA, Momo/VNPay and Vietnamese-language journeys are native.
What is POS365 Spa? POS365's spa edition with bookings, treatment courses and SMS reminders for Vietnamese salons and spas.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
Choose PEKO when
- You want an AI loyalty layer that sits on top of their POS — not to switch your existing tool.
- You need AI to flag customers who haven't rebooked in their usual window and re-engage them automatically.
- You want Zalo OA, Momo/VNPay vouchers and Vietnamese-language journeys built in.
- You want a free tier and 15-minute setup, not a long procurement cycle.
- You'd rather chat to your loyalty tool than click through 10 dropdowns — PEKO's AI Agent creates vouchers, segments and campaigns for you, and you only click Approve.
Choose POS365 Spa when
- You don't yet have a POS and want POS365 Spa's core product as your system of record.
- Your priority is in-store cashier and inventory more than retention automation.
- You're happy to run loyalty as a manual side-task inside POS365 Spa rather than letting AI drive it.
Feature by feature
| Feature | PEKO | POS365 Spa |
|---|---|---|
| Positioning | Loyalty + CRM layer that sits on top of your stack | POS — system of record |
| POS & cashier | Reads their POS data — doesn't replace | Core product |
| AI churn prediction (3-day window) | Built-in | Not core to the product |
| Automated win-back across Zalo OA + email + SMS | Out of the box | Email/SMS only or manual |
| Vietnam channels (Zalo OA, Momo vouchers, VND) | Native | Partial |
| Setup time for the loyalty layer | ~15 minutes | Tied to platform onboarding |
| Pricing for the loyalty layer | Free tier + transparent monthly | Bundled into platform plans |
| Coexists with your current stack | Yes — designed to keep their POS | Replaces the relevant module |
| In-product AI Agent that takes actions for you | Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve) | No — manual clicks through dashboards and dropdowns |
| Can customers self-enrol without a cashier? | Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop. | Not clear from public documentation |
| Can it earn points from other POS receipts? | Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required. | Not clear from public documentation |
| Can someone who did not pay join? | Yes — anyone present scans the in-venue QR to join and receives a joining reward | Not stated in public documentation |
| Redeem rewards on online orders? | Yes — the same balance redeems online and in-store | Not stated in public documentation |
| How many automated message types? | 10 types, including points- and voucher-expiry reminders | Not stated in public documentation |
| Abuse controls when customers claim their own points? | Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions | Not stated in public documentation |
Positioning
Loyalty + CRM layer that sits on top of your stack
POS — system of record
POS & cashier
Reads their POS data — doesn't replace
Core product
AI churn prediction (3-day window)
Built-in
Not core to the product
Automated win-back across Zalo OA + email + SMS
Out of the box
Email/SMS only or manual
Vietnam channels (Zalo OA, Momo vouchers, VND)
Native
Partial
Setup time for the loyalty layer
~15 minutes
Tied to platform onboarding
Pricing for the loyalty layer
Free tier + transparent monthly
Bundled into platform plans
Coexists with your current stack
Yes — designed to keep their POS
Replaces the relevant module
In-product AI Agent that takes actions for you
Yes — chat to create vouchers, segments, campaigns and settings; approval-gated (you click Approve)
No — manual clicks through dashboards and dropdowns
Can customers self-enrol without a cashier?
Yes — customers scan a table/receipt QR or photograph the bill and PEKO's OCR credits points automatically. Cashier is out of the enrolment loop.
Not clear from public documentation
Can it earn points from other POS receipts?
Yes — AI OCR reads receipts from any POS (KiotViet, iPOS, Sapo, MISA, PosApp, Toast, Square). No POS swap or API required.
Not clear from public documentation
Can someone who did not pay join?
Yes — anyone present scans the in-venue QR to join and receives a joining reward
Not stated in public documentation
Redeem rewards on online orders?
Yes — the same balance redeems online and in-store
Not stated in public documentation
How many automated message types?
10 types, including points- and voucher-expiry reminders
Not stated in public documentation
Abuse controls when customers claim their own points?
Yes — rate limits, receipt age and value thresholds, 90-day brand-wide duplicate-image matching, risk-tiered actions
Not stated in public documentation
From your chat request to a live merchant setup — 5 steps.
Here's the before/after workflow: the strikethrough line is how other tools make you do it, the line below is how PEKO's AI Agent does it for you.
Click a step to run it in the demo below.
Sample prompt
“20% off weekday lunch for lapsed diners we haven't seen in 30 days, cap 1 per customer.”
Ready-to-paste voucher request — drop it straight into the AI Agent chat.
Questions merchants ask at each step
Ask, review, approve.
Describe the voucher you want in one sentence. PEKO's AI Agent drafts the full configuration; you approve it with one click — no 10-step form.
Your request
Or try one of these:
Proposed voucher
FAQ
Do I have to drop POS365 Spa to use PEKO?
No. PEKO is explicitly designed as a loyalty layer on top of tools like POS365 Spa. You keep their POS; PEKO ingests transactions or appointments and runs the AI retention layer on top.
What does PEKO add that POS365 Spa doesn't?
PEKO predicts which guests are about to stop coming back within a 3-day window, writes personalised win-back messages and triggers them across Zalo OA, email and SMS. POS365 Spa focuses on POS and inventory, with loyalty as a secondary feature.
Is PEKO better than POS365 Spa for Vietnamese operators?
For retention-led growth, yes — PEKO is Vietnam-first, with Zalo OA, Momo/VNPay vouchers and Vietnamese-language journeys built in. POS365 Spa stays the system of record; PEKO drives repeat visits on top.
Do I still need to learn a complicated dashboard?
No. PEKO's embedded AI Agent takes actions for you — creating vouchers, building segments, drafting campaigns — inside the product. You describe what you want in chat, the Agent configures it, and you only click Approve. The full dashboard is there when you want it, but on any given day you can run PEKO by messaging the Agent.
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Term
Add-on conversion
Share of bookings that accept a prompted add-on (scalp massage, paraffin, hot-towel). A scripted add-on prompt at check-in converts at 25–40% in trained salons — pure margin.
Sources & citations
These public sources support the competitor pricing, feature, and limitation claims in this comparison.
- PEKO — Plans and pricing
PEKO free-plan, paid-plan, and included-feature claims used in the comparison.
How we compare
Every comparison on this site is written from a fair market analyst stance — no hit pieces, no puffery.
- Public materials first. Competitor pricing, feature, and limitation claims are sourced from their own website, marketing collateral, and public reviews (Capterra, G2, App Store) — see the Sources & citations block above.
- Acknowledge real strengths. Each page includes a "Choose POS365 Spa when" block that names the scenarios where the competitor is genuinely the better pick.
- Same feature grid. Every comparator uses the same feature axes (pricing, setup time, messaging channel, churn prediction, data ownership, and more) so you can read across vendors on the same grid.
- Refreshed when the market moves. This page was last updated on 05/18/2026. Spot a stale claim after a competitor pricing or feature change? Email hello@heypeko.com and we'll refresh it.
- No pay-to-rank. We take no payment from competitors to shape rankings or hide weaknesses. If you spot bias, tell us and we'll rewrite the section.
Ready to try PEKO instead of POS365 Spa?
Start free in 15 minutes — or book a 15-minute demo and we'll run the AI Agent on a sample of your data so you can see the churn saves live.