The survey message sends after the visit
It sends automatically a few hours after the guest leaves, while the experience is still fresh but they're no longer busy.
Features
Post-visit surveys: know an unhappy guest before they write a review
A short question sent after the visit, answered with one tap. A low score alerts management immediately for private follow-up, instead of becoming a public review.
REAL FEEDBACK
Updated August 2026 — A post-visit survey is one short question sent over WhatsApp, answered with a single tap. A low score alerts management immediately with the guest's name and visit, so your venue can follow up privately before it becomes a public review.
Updated: 2026-08-09
Quick facts
- Length
- One question, answered with one tap.
- Send timing
- A few hours after the visit, adjustable.
- Low score
- Immediate alert to management with guest name and visit.
- High score
- Guest is prompted to leave a public review.
How it works
Guests answer with one tap
One question, preset options, no typing required. Anyone who wants to add more gets a comment field.
Low scores alert immediately, high scores prompt a review
A negative response goes straight to management with the guest's name and visit. A positive response routes the guest to a public review page.
Which venues this fits best
- Restaurants and eateries that depend heavily on Google and Maps reviews.
- Spas, salons, nail studios — a personal experience where one bad visit loses a guest.
- Venues that just changed kitchen, menu, or staff and need to know how guests are reacting.
Check your own venue
- Do you know about your last 1-star review before it gets posted?
- How many unhappy guests did your venue never hear about last month?
- Does your venue have any way to prompt a happy guest to leave a review, beyond staff mentioning it in person?
What this does not solve on its own
- A survey only captures feedback from people who are already members — check-in and receipt scanning handle growing that member base first.
- Asking too many questions tanks the response rate — the default is a single question, with a follow-up only if the guest picks a negative option.
- Knowing a guest is unhappy without acting on it is worse than not asking — alerts route straight to management, with a suggested action for each type of issue.
Questions owners ask
When should the survey send?
The default is a few hours after the visit — enough time for the guest to be free but before they forget the experience. This timing is adjustable to your venue's model.
Do guests have to type anything?
No. One question with tappable preset options. The comment field is only for anyone who wants to add more.
What happens with a low score?
Management gets an alert immediately with the guest's name and specific visit, so someone can reach out to apologize or make it right before the guest writes a public review.
Does it automatically ask for Google reviews?
Yes, but only from guests who answered positively. Your venue doesn't mass-prompt everyone, so the resulting reviews skew positive and unhappy guests aren't bothered further.
Where do survey results live?
In your venue's dashboard, broken down by branch and time period, with recurring issues flagged so you can tell what's systemic from what's a one-off.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem