Set your tiers and their conditions
You decide how many tiers, how many points or visits each requires, and what perks come with each one.
Features
Membership tiers: guests see where they stand and how far to the next one
Tiers only work when guests can see them. On PEKO, every guest opens WhatsApp to find their current tier, its perks, and exactly how far they are from the next one.
MEMBER ONLY
Updated August 2026 — Membership tiers only motivate guests when they can see where they stand. On PEKO, opening WhatsApp shows the current tier, its perks, and how far to the next one. Moving up triggers an automatic congratulations message; slipping down triggers a warning first.
Updated: 2026-08-09
Quick facts
- What guests see
- Current tier, its perks, and how far to the next one.
- Tier basis
- Total spend, accumulated points, or visit frequency — your choice.
- Automatic
- Congratulations message on moving up, warning before dropping.
- Multi-branch
- One member profile, tier stays consistent across every location.
How it works
Guests see their own progress
The membership card on WhatsApp shows the current tier and a progress bar toward the next, updating after every point earned.
Moving up or down triggers an automatic message
Moving up sends a congratulations message with the new perks. About to drop a tier sends a reminder of exactly what's missing and how many days are left.
Which venues this fits best
- Venues with a wide spread in guest spend: fine dining, pubs & bars, billiards halls with regular players.
- Multi-branch chains that need one consistent tier for guests at every location.
- Spas, salons, nail studios — where a VIP guest needs to be recognized the moment they walk in.
Check your own venue
- Can your staff recognize a VIP guest without asking anyone?
- Can your guests answer the question 'what tier am I' on their own?
- How is your top 20% of spenders being treated differently right now?
What this does not solve on its own
- Tiers don't by themselves increase visit frequency if the perks aren't worth chasing — this page includes suggested perk levels by industry, and you can adjust them anytime.
- Too many tiers and guests lose track of where they stand — three tiers is the default, adjustable up or down.
- A tier only matters if guests can see it — which is why tiers always show in the WhatsApp membership card, not buried in the POS screen.
Questions owners ask
Where do guests see their tier?
In their membership card on WhatsApp. Opening it shows the tier, its perks, and a progress bar to the next tier — no asking staff, no standing at the counter.
Are tiers based on points or visit count?
Whichever fits your venue. You can base tiers on total spend, accumulated points, or visit frequency within a period. You choose at setup.
Can guests drop a tier?
Yes if you want that. You can set a review cycle. Before a drop, guests get a reminder of exactly what's missing and how many days are left — that's usually enough to bring them back.
Do tiers carry across multiple branches?
Yes. Each guest is a single profile across your whole system, so the tier stays consistent at every branch instead of a separate record per location.
Do staff know which guests are VIPs?
Yes. When a guest checks in or scans a receipt, their tier shows on your venue's dashboard, so staff know who deserves extra attention.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem