Guests get their own referral code
The code sits inside their membership card on WhatsApp. Guests share it with one tap, no memorizing or copying required.
Features
Referrals: your regulars bring new guests , and both sides get rewarded
Every member gets their own referral link or code. When a friend joins through it, both sides get a reward, and you see exactly who is bringing in how many people.
WORD OF MOUTH
Updated August 2026 — Referrals turn your regulars into your cheapest source of new guests. Every member gets their own code; when a friend joins through it, both sides get a reward, and you can see exactly who's bringing in whom. The cost only shows up when a real new member actually joins.
Updated: 2026-08-09
Quick facts
- Mechanic
- Every member gets a code; when a friend joins through it, both are rewarded.
- Cost
- Only incurred when a real new member actually joins.
- Tracking
- A dashboard shows who referred how many people and what they spend.
- Channel
- WhatsApp in Singapore, Malaysia, and the Philippines; Zalo in Vietnam.
How it works
Friends join through that code
The new person scans or opens the link, becomes a member instantly, and gets a welcome offer — with nothing for staff to enter.
Both sides get rewarded, and you see it all
You set the reward for the referrer and the referred. A dashboard shows who's bringing in how many people, and how much that group spends.
Which venues this fits best
- Venues with a steady base of regulars: office-district cafés, gyms, salons.
- New venues that need their first wave of members without running ads.
- Billiards, pickleball, gaming lounges — guests come in groups, so referring is natural.
Check your own venue
- How many new guests came in last month because a friend told them? Does your venue actually have that number?
- What does it cost you to acquire a new guest through ads today, compared with a referral reward?
- Do your regulars have any way to invite a friend besides mentioning it in person?
What this does not solve on its own
- Referrals don't create new guests if you don't have a base of regulars yet — run check-in and stamp cards first to build a member base, then turn on referrals.
- A reward set too high attracts deal-hunters — tie the reward to the new guest's second visit rather than the moment they sign up, which is configurable in settings.
- Some people will try to refer themselves with a second number — fraud controls run on the referral flow too, detailed on the fraud detection page.
Questions owners ask
How do guests share their code?
From the membership card on WhatsApp, guests tap share and send the link like any other message. No code to memorize, no copying, no need for staff help.
Do you know who referred whom?
Yes. Every sign-up is tied to the referrer's code, so the dashboard shows how many people each member has brought in and how that group spends.
How much should the reward be?
Simple rule: the reward should be smaller than the profit from one new guest's visit, and ideally paid out when the new guest actually spends for the first time. Both thresholds are adjustable.
Can you stop people referring themselves?
The same risk controls — rate limits, data matching, risk-tiered actions — run on the referral flow as on receipt scanning. Suspicious cases are held for review instead of being rewarded automatically.
Does this need a separate app?
No. Everything runs on WhatsApp in Singapore, Malaysia, and the Philippines (Zalo in Vietnam), so guests don't need to install anything.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem