Answers / Loyalty programs
How do I train staff to drive loyalty sign-ups at the point of sale?
Written by PEKO Team.Last updated: 07/02/2026.
Give staff one scripted line ('Quét QR này để nhận đồ uống miễn phí'), make sign-up two taps on the customer's phone, run a daily 5-minute leaderboard, and tie a small per-signup bonus to capture rate. Top operators hit 35–50% of transactions.
Published: 05/09/2026
Loyalty sign-up rate is mostly a staff-behaviour problem, not a tech problem. Four levers in order of impact: (1) one scripted line every cashier can deliver in 3 seconds, (2) friction at sign-up under 30 seconds (QR + phone number, that's it), (3) daily leaderboard so staff see capture rate vs target, (4) small per-signup bonus tied to a team target — not individual, to avoid fighting over walk-ins.
Operators who run all four reliably hit 35–50% of transactions converting to loyalty sign-up. Operators who skip the script land at 5–15%.
FAQ
Should the bonus be cash or a non-cash perk?
Cash works but loses motivation after week 4. Rotating non-cash perks (free meal, weekend off, branded merch) sustain motivation longer in our operator data.
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