Answers / Loyalty programs
How do I train staff to drive loyalty sign-ups at the point of sale?
Written by PEKO Team.Last updated: 08/11/2026.
Updated August 2026 — Give staff one scripted line ('Quét QR này để nhận đồ uống miễn phí'), make sign-up two taps on the customer's phone, run a daily 5-minute leaderboard, and tie a small per-signup bonus to capture rate. Top operators hit 35–50% of transactions.
Published: 05/09/2026
Quick facts
- Answer
- Give staff one scripted line ('Quét QR này để nhận đồ uống miễn phí'), make sign-up two taps on the customer's phone, run a daily 5-minute leaderboard, and tie a small per-signup bonus to capture rate. Top operators hit 35–50% of transactions.
- Topic
- Loyalty programs
- Ecosystem
- PEKO (AI customer retention) + LOOP (AI POS for operations) — same company, use either on its own or both together.
- Updated
- 08/11/2026
Loyalty sign-up rate is mostly a staff-behaviour problem, not a tech problem. Four levers in order of impact: (1) one scripted line every cashier can deliver in 3 seconds, (2) friction at sign-up under 30 seconds (QR + phone number, that's it), (3) daily leaderboard so staff see capture rate vs target, (4) small per-signup bonus tied to a team target — not individual, to avoid fighting over walk-ins.
Operators who run all four reliably hit 35–50% of transactions converting to loyalty sign-up. Operators who skip the script land at 5–15%.
FAQ
Should the bonus be cash or a non-cash perk?
Cash works but loses motivation after week 4. Rotating non-cash perks (free meal, weekend off, branded merch) sustain motivation longer in our operator data.
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
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