Answers / Loyalty programs
GCash vs Maya for restaurant loyalty in the Philippines — which should I use?
Written by PEKO Team.Last updated: 05/23/2026.
Updated May 2026 — For Philippine restaurant loyalty in 2026, use both via QR Ph — GCash captures the larger share of working-adult wallets and Maya covers the gap. Picking one over the other costs you 20–35% of recognisable customers unnecessarily.
Published: 05/23/2026
Quick facts
- Answer
- For Philippine restaurant loyalty in 2026, use both via QR Ph — GCash captures the larger share of working-adult wallets and Maya covers the gap. Picking one over the other costs you 20–35% of recognisable customers unnecessarily.
- Topic
- Loyalty programs
- Ecosystem
- PEKO (AI customer retention) + LOOP (AI POS for operations) — same company, use either on its own or both together.
- Updated
- 05/23/2026
GCash and Maya together cover the vast majority of Philippine working-adult mobile-wallet usage. Both expose stable payer references when payment routes through QR Ph, which means a retention layer can build a unified customer record across either wallet without the operator caring which one was used on any given transaction.
GCash has the bigger share — penetration in Metro Manila working adults sits above 85% — so if you have to pick one, pick GCash. But the marginal cost of also supporting Maya inside a unified loyalty layer is near zero, and you pick up an additional 20–35% of customers who default to Maya, particularly in the Makati and Quezon City CBDs.
Cashback settlement speed is comparable (seconds, on both). The bigger operational difference is in messaging: WhatsApp is universal across both wallet bases; Viber retains a meaningful long tail in Cebu and Metro Manila that some operators choose to address with bilingual sequencing.
Support both, unify the record
A properly built retention layer treats the GCash and Maya handles as two identifiers for the same customer. Don't split the customer record by wallet.
Settle cashback in the wallet the customer paid with
Maya-payers get Maya cashback; GCash-payers get GCash cashback. Reduces friction at the moment of redemption.
Run Viber + WhatsApp in parallel for Cebu and Metro Manila operators
Bilingual sequencing — English-first templates pre-7pm, Tagalog-first templates post-7pm — typically lifts open rates 3–6 points in mixed-audience markets.
FAQ
Is QR Ph mandatory in the Philippines?
Not mandatory but adoption is near-universal in metro F&B. It's the cleanest way to capture both GCash and Maya in one sticker.
Are cashback rewards taxed?
Cashback returned via the wallet rail is typically treated as a merchant promotional rebate, not taxable income to the customer. Operators should confirm treatment with their accountant under BIR guidance.
Does PEKO support both?
Yes. The loyalty layer connects to GCash and Maya at the POS-connector level, so both wallet bases land in a unified customer record.
Sources
The PEKO ecosystem
PEKO and LOOP are two products from the same company. PEKO is the AI retention layer and runs alongside the POS you already use. LOOP is the AI-native POS that covers operations: recipe-level inventory, staff shifts, table plans and the kitchen display. Each works on its own, and run together they share one dataset, so nothing has to be entered twice. See PEKO + LOOP in one ecosystem
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