🇸🇬 Singapore · Central Region · Cloud kitchen
Cloud kitchen loyalty in Orchard, built on WhatsApp Business
PEKO is the AI retention layer for cloud kitchens in Orchard. It reads your POS, predicts which regulars in Orchard Road and Somerset are about to churn, and writes the WhatsApp Business message — settled on PayNow & SGQR — that brings them back. From S$449/year flat, live in an afternoon, PDPA-compliant.
What we see across cloud kitchens in Singapore
Aggregator-only kitchens lose direct guest contact. Loyalty here is the bridge — capture the phone via QR on the packaging, then own the next four orders.
Insert-card QR → WhatsApp opt-in → first-party order channel.
Why Orchard is different
Orchard sees ~40M visitors a year, half international — making segmentation between locals and tourists the single biggest retention lever for any F&B brand here.
That's why PEKO ships with WhatsApp Business templates pre-tuned for Central Region timing patterns, and rewards that settle on PayNow & SGQR so guests don't have to download anything new. The POS connectors cover StoreHub, Eats365, Oddle, Square, so cloud kitchens from Orchard Road to Somerset are live in an afternoon.
WhatsApp Business-native rewards
Every message goes out on the channel Orchard cloud kitchens actually use — open rates routinely hit 85–92% in the first 24 hours.
PayNow & SGQR settlement
Cashback and credit settle straight to PayNow & SGQR — no app to download, no card to issue.
AI churn scoring per guest
Every regular gets a churn score updated nightly from POS data. The top 50 risk guests are surfaced to you every Monday morning.
PDPA-compliant by default
Consent capture, audit trail, and one-tap opt-out — all wired in. No legal review needed for Singapore operators.
Frequently asked
How does PEKO work for cloud kitchens in Orchard?
PEKO connects to your existing POS (we already integrate with StoreHub, Eats365, Oddle, Square), reads visit and basket history, and uses AI to predict which guests are about to churn. Insert-card QR → WhatsApp opt-in → first-party order channel. Messages send via WhatsApp Business, rewards settle on PayNow & SGQR.
What does PEKO cost for a single cloud kitchen in Orchard?
S$449/year flat. That's flat — no per-message fees, no per-redemption cut, no setup charge. Most Orchard operators recover the cost on the first month's recovered covers.
Is PEKO PDPA-compliant for Singapore operators?
Yes. Customer data stays in-region, consent is captured at opt-in via WhatsApp Business, and every broadcast carries a one-tap opt-out. The PDPA audit trail is exported on demand for any regulator request.
Do I need to switch POS to use PEKO in Central Region?
No. PEKO is a retention layer that sits on top of your POS. If you run StoreHub or any of the other systems we support, you keep your current setup and just plug PEKO into the order feed. Live in an afternoon.
How is this different from a punch-card or stamp app for Orchard cloud kitchens?
Punch-cards reward guests who would have come back anyway. PEKO uses AI churn scoring to find the guests who are about to stop coming — the ones who matter — and writes a one-line message tied to what they actually ordered. That's where the lift comes from.