🇲🇾 Malaysia · Penang Island · Café
Café loyalty in Penang, built on WhatsApp Business
PEKO is the AI retention layer for cafés in Penang. It reads your POS, predicts which regulars in George Town and Gurney Drive are about to churn, and writes the WhatsApp Business message — settled on Touch ’n Go eWallet & DuitNow QR — that brings them back. From RM1,499/year flat, live in an afternoon, PDPA Malaysia-compliant.
What we see across cafés in Malaysia
Most cafés here lose 60–70% of first-time visitors before the third visit. The window to win them back is 7–14 days, and the message that works is rarely a discount — it's a reason to come back tied to what they ordered.
AI picks the regulars on the edge of churn and writes a one-line message tied to their last drink.
Why Penang is different
Penang's tourist-heavy F&B mix means 35–45% of guests are non-returning — the unlock is converting the resident long tail with TNG-linked weekday rewards.
That's why PEKO ships with WhatsApp Business templates pre-tuned for Penang Island timing patterns, and rewards that settle on Touch ’n Go eWallet & DuitNow QR so guests don't have to download anything new. The POS connectors cover StoreHub, Beep, Loyverse, so cafés from George Town to Gurney Drive are live in an afternoon.
WhatsApp Business-native rewards
Every message goes out on the channel Penang cafés actually use — open rates routinely hit 85–92% in the first 24 hours.
Touch ’n Go eWallet & DuitNow QR settlement
Cashback and credit settle straight to Touch ’n Go eWallet & DuitNow QR — no app to download, no card to issue.
AI churn scoring per guest
Every regular gets a churn score updated nightly from POS data. The top 50 risk guests are surfaced to you every Monday morning.
PDPA Malaysia-compliant by default
Consent capture, audit trail, and one-tap opt-out — all wired in. No legal review needed for Malaysia operators.
Frequently asked
How does PEKO work for cafés in Penang?
PEKO connects to your existing POS (we already integrate with StoreHub, Beep, Loyverse), reads visit and basket history, and uses AI to predict which guests are about to churn. AI picks the regulars on the edge of churn and writes a one-line message tied to their last drink. Messages send via WhatsApp Business, rewards settle on Touch ’n Go eWallet & DuitNow QR.
What does PEKO cost for a single café in Penang?
RM1,499/year flat. That's flat — no per-message fees, no per-redemption cut, no setup charge. Most Penang operators recover the cost on the first month's recovered covers.
Is PEKO PDPA Malaysia-compliant for Malaysia operators?
Yes. Customer data stays in-region, consent is captured at opt-in via WhatsApp Business, and every broadcast carries a one-tap opt-out. The PDPA Malaysia audit trail is exported on demand for any regulator request.
Do I need to switch POS to use PEKO in Penang Island?
No. PEKO is a retention layer that sits on top of your POS. If you run StoreHub or any of the other systems we support, you keep your current setup and just plug PEKO into the order feed. Live in an afternoon.
How is this different from a punch-card or stamp app for Penang cafés?
Punch-cards reward guests who would have come back anyway. PEKO uses AI churn scoring to find the guests who are about to stop coming — the ones who matter — and writes a one-line message tied to what they actually ordered. That's where the lift comes from.