Traduciendo… · Global SMB scheduling
Refreshed 18/05/2026PEKO vs Acuity Scheduling
Written by PEKO Team.Last updated: 18/05/2026.
Published: 01/05/2026
Acuity Scheduling and PEKO solve different problems. Acuity Scheduling is a booking and front-desk system. PEKO is the AI loyalty and retention layer that sits on top — predicting which guests are about to stop coming back and automating personalised win-back. This page compares them honestly so you can decide whether to run one, the other, or both.
- Traduciendo…
- PEKO is a loyalty layer; Acuity Scheduling stays your system of record.
- PEKO adds AI churn prediction + automated Zalo OA / email / SMS win-back that Acuity Scheduling doesn't.
- Vietnamese venues using Acuity Scheduling typically bolt PEKO on for Zalo OA and local channels.
What is Acuity Scheduling? Squarespace-owned online scheduling tool used by independent service providers and small studios.
Traduciendo…
- You want an AI loyalty layer that sits on top of their bookings — not to switch your existing tool.
- You need AI to flag customers who haven't rebooked in their usual window and re-engage them automatically.
- You operate in Vietnam or Southeast Asia where Acuity Scheduling has limited local channel support (Zalo OA, Momo).
- You want a free tier and 15-minute setup, not a long procurement cycle.
Choose Acuity Scheduling when
- You don't yet have a booking system and want Acuity Scheduling's core product as your system of record.
- Your priority is online discovery and consumer-facing bookings more than retention automation.
- You're happy to run loyalty as a manual side-task inside Acuity Scheduling rather than letting AI drive it.
Traduciendo…
| Traduciendo… | PEKO | Acuity Scheduling |
|---|---|---|
| Positioning | Loyalty + CRM layer that sits on top of your stack | Booking system — system of record |
| Online booking & calendar | Reads their bookings — doesn't replace | Core product |
| AI churn prediction (3-day window) | Built-in | Not core to the product |
| Automated win-back across Zalo OA + email + SMS | Out of the box | Email/SMS only or manual |
| Vietnam channels (Zalo OA, Momo vouchers, VND) | Native | Limited or none |
| Setup time for the loyalty layer | ~15 minutes | Tied to platform onboarding |
| Pricing for the loyalty layer | Free tier + transparent monthly | Bundled into platform plans |
| Coexists with your current stack | Yes — designed to keep their booking calendar | Replaces the relevant module |
FAQ
Do I have to drop Acuity Scheduling to use PEKO?
No. PEKO is explicitly designed as a loyalty layer on top of tools like Acuity Scheduling. You keep their booking calendar; PEKO ingests transactions or appointments and runs the AI retention layer on top.
What does PEKO add that Acuity Scheduling doesn't?
PEKO predicts which guests are about to stop coming back within a 3-day window, writes personalised win-back messages and triggers them across Zalo OA, email and SMS. Acuity Scheduling focuses on bookings and discovery, with loyalty as a secondary feature.
Does PEKO work for Vietnamese operators who already use Acuity Scheduling?
Yes. Vietnamese venues commonly run Acuity Scheduling for bookings and add PEKO for Zalo OA win-back, Momo vouchers and AI churn prediction in Vietnamese.
People also read
Term
Add-on conversion
Share of bookings that accept a prompted add-on (scalp massage, paraffin, hot-towel). A scripted add-on prompt at check-in converts at 25–40% in trained salons — pure margin.
Answer
AI cho nhà hàng nghĩa là gì cụ thể?
AI cho nhà hàng năm 2026 là 4 thứ vận hành thực tế: dự đoán khách sắp rời, cá nhân hoá tin nhắn win-back, gợi ý combo theo lịch sử, và phân khúc RFM tự động. Không phải chatbot hay tạo ảnh menu.
Answer
AI customer retention for F&B in 2026 — complete guide for cafés, restaurants, and chains
AI customer retention in 2026 = per-customer cadence churn detection + AI-personalised Zalo OA messages + send-time optimisation + dynamic RFM. Operators who deploy all four lift repeat rate by 15–25 points and beat rule-based programs by 2.3–3.1× ROI.