翻譯中… · Vietnam
Refreshed 2026/05/21PEKO vs Sapo FnB
Written by PEKO Team.Last updated: 2026/05/21.
Published: 2026/05/01
Sapo FnB covers the front of the house — menu, tables, basic customer records. PEKO doesn't replace any of that. PEKO reads Sapo's transaction data and adds the AI retention layer: spotting churning guests in 3 days and writing the Zalo message that brings them back.
- 翻譯中…
- Sapo FnB is a Vietnamese F&B POS; PEKO is the AI retention layer that runs on top.
- PEKO adds 3-day churn prediction, AI-written Zalo / SMS win-back and segmentation — Sapo's CRM doesn't.
- Keep Sapo for menu, table and orders; add PEKO free to stop losing repeat guests.
What is Sapo FnB? F&B version of Sapo, Vietnam's broad SMB POS suite, with menu, table, and basic customer management.
翻譯中…
- You already run Sapo FnB and don't want to switch POS.
- You want AI predicting churn at the customer level.
- You want automated Zalo / SMS win-back without writing copy.
- You want one retention view across multiple Sapo outlets.
- You want a free way to test retention before any commitment.
Choose Sapo FnB when
- You don't have a POS yet and prefer Sapo's ecosystem.
- You only need basic customer records, not AI.
- You already broadcast campaigns from Sapo and that's enough.
- You'd rather keep everything inside one vendor.
翻譯中…
| 翻譯中… | PEKO | Sapo FnB |
|---|---|---|
| Product type | AI retention layer | F&B POS |
| Replaces your POS | No — runs alongside Sapo | Yes, F&B POS |
| Customer records | Yes (synced) | Yes |
| AI churn prediction | Yes — 3 days ahead | No |
| Auto-written win-back (AI) | Yes | No |
| AI customer segmentation | Yes | Basic groups |
| Zalo OA + mini app | Yes | Limited |
| Multi-channel automation | Zalo + SMS + email | Manual broadcast |
| Receipt OCR | Yes | No |
| Direct online ordering (0% commission) | Yes | Add-on |
| Menu / table management | No (use Sapo) | Yes (core) |
| Inventory / ingredients | No (use Sapo) | Yes |
| Setup time | 10–15 minutes | 1–2 days |
| Starting price | Free forever | From ~199K VND / month |
| Best way to use | Run alongside Sapo FnB | Use standalone |
FAQ
Do I have to leave Sapo FnB to use PEKO?
No. Sapo handles menu, tables, and front-of-house. PEKO sits on top and reads the customer / transaction data, so your POS workflow doesn't change. The only thing added is an AI layer working behind the scenes on retention.
How does PEKO sync with Sapo?
Through a one-time data connection per outlet, set up in about 10 minutes. PEKO then pulls fresh transaction and customer data automatically. Staff don't change anything at the till. The AI uses that data to score churn risk and trigger win-back when needed.
Sapo already has a customer module — what does PEKO add?
Sapo stores customers and basic groups; PEKO predicts which of those customers are about to stop coming back and writes the personalised message that brings them back. The Sapo module is a record; PEKO is an action layer. They work best together, not in competition.
I run 3 Sapo outlets — does PEKO see them as one brand?
Yes. PEKO ingests transactions from every outlet and treats your customer base as one. A guest visiting two of your outlets is recognised as a single customer, and churn risk is scored accordingly. Win-back can fire by brand, outlet, or segment.
Is PEKO worth it if Sapo's CRM already covers our needs?
If your Sapo CRM covers what you need and your retention numbers are good, no. If your repeat rate is stuck and you wish someone (or something) would actually work the customer list, that's exactly where PEKO helps. The free plan means you can find out without spending anything.
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