Tengah translate… · Vietnam
Refreshed 21/05/2026PEKO vs Getfly CRM
Written by PEKO Team.Last updated: 21/05/2026.
Published: 01/05/2026
Getfly has strong SEO traction in Vietnam as a SMB CRM, particularly for businesses with a sales pipeline — leads, deals, KPIs. PEKO is the wrong tool for that shape, and the right tool for the F&B/retail shape: POS-native AI retention. This page compares the two so you don't pick the wrong one.
- Tengah translate…
- Getfly is a pipeline CRM for sales teams; PEKO is AI retention for F&B/retail with POS.
- PEKO predicts churn and auto-writes Zalo win-back; Getfly tracks deals and KPIs.
- Pick Getfly if you have a sales pipeline; pick PEKO if you have a POS.
What is Getfly CRM? Popular Vietnamese SMB CRM focused on sales pipeline, KPI tracking, and basic marketing automation, with strong SEO presence in VN.
Tengah translate…
- Your customers buy at a POS (restaurant, café, retail store) — not through a sales rep.
- You want AI churn prediction and auto-written Zalo win-back.
- You need POS-native integration (KiotViet, iPOS, Sapo, LOOP).
- You don't need a deals pipeline or KPI tracking for a sales team.
Choose Getfly CRM when
- You have a sales team selling B2B services or high-ticket goods.
- You need a deals pipeline, quote management, and rep KPI tracking.
- You're tracking leads from many sources and need pipeline conversion analytics.
- Loyalty / retention isn't your primary use-case.
Tengah translate…
| Tengah translate… | PEKO | Getfly CRM |
|---|---|---|
| Product type | AI retention for F&B/retail | Pipeline CRM for SMB sales |
| Mental model | Customer → POS transaction → churn risk | Lead → deal → close |
| AI churn prediction | Yes, 3 days ahead | No |
| Auto-written Zalo win-back | Yes, AI-personalised | Manual messaging |
| POS-native (KiotViet, iPOS, Sapo, LOOP) | Yes | No |
| Sales pipeline (deals, stages) | No | Yes |
| Rep KPI tracking | No | Yes |
| Loyalty points / tiers | Yes | Limited |
| Best fit | F&B / retail with POS | SMB sales teams |
| Starting price | Free forever | Per-user monthly |
FAQ
Is Getfly a competitor to PEKO?
Only at the surface. Both are called CRM in Vietnam, but they solve very different problems. Getfly is a pipeline CRM for sales teams. PEKO is AI retention for F&B and retail operators with a POS. If your business has a sales pipeline, Getfly is right. If your business has customers walking in and paying at a POS, PEKO is right.
We're an F&B chain currently on Getfly — should we switch?
Probably yes for the retention use-case, no for sales-team use-cases. Most F&B chains don't have a sales pipeline, so a pipeline CRM is the wrong shape — fields, workflows, and reports don't match how F&B operates. PEKO replaces that with POS-native retention. If you also have a B2B catering or event sales arm, keep Getfly for that and add PEKO for retention.
Does Getfly do Zalo win-back?
Getfly supports Zalo as a messaging channel for follow-ups, but it doesn't have AI churn prediction or auto-written personalised win-back messages. You'd have to define the triggers and write the templates yourself. PEKO does this automatically using POS transaction history.
How does pricing compare?
Getfly is per-user monthly — costs scale with the size of your sales team. PEKO is free to start, with paid AI tiers in the low millions of VND per month regardless of team size. For F&B with no sales team, PEKO is dramatically cheaper.
Can I run both?
Yes — Getfly for B2B sales pipeline (e.g. catering, events, franchise leads) and PEKO for retention on POS customers. They don't overlap.
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