Tengah translate… · Vietnam
Refreshed 21/05/2026PEKO vs KiotViet
Written by PEKO Team.Last updated: 21/05/2026.
Published: 01/05/2026
KiotViet powers the day-to-day of 200,000+ Vietnamese merchants — sales, stock, simple customer lists. PEKO doesn't compete with that. PEKO reads your KiotViet data and adds the AI retention layer on top: spotting who's about to stop coming back and writing the Zalo message that brings them in.
- Tengah translate…
- KiotViet is the POS (used by 200,000+ Vietnamese merchants); PEKO is the AI retention layer built to run on top.
- PEKO adds churn prediction, automated Zalo / SMS win-back and AI segmentation — KiotViet's customer module doesn't.
- Keep KiotViet for sales and inventory; add PEKO free to stop losing repeat customers.
What is KiotViet? Vietnam's largest SMB POS, used by 200,000+ merchants across F&B and retail, with built-in basic customer / points features.
Tengah translate…
- You already run KiotViet and your customer list lives there.
- You want AI to flag churning customers, not just store phone numbers.
- You want automated Zalo / SMS win-back without hiring a marketer.
- You want a free retention layer you can switch off if it doesn't pay back.
- You want to keep ownership of your customer data outside the POS.
Choose KiotViet when
- You're choosing a POS for the first time and only want sales + stock.
- Basic phone-number-based points is all the loyalty you need.
- You have no Zalo OA presence and don't plan to.
- You'd rather have one vendor for everything, even if loyalty stays shallow.
Tengah translate…
| Tengah translate… | PEKO | KiotViet |
|---|---|---|
| Product type | AI retention layer | POS (sales + stock) |
| Replaces your POS | No — runs alongside KiotViet | Yes, full POS |
| Customer list / phone lookup | Yes (synced) | Yes |
| Basic points | Yes | Yes |
| AI churn prediction | Yes — 3 days ahead | No |
| Auto-written win-back (AI) | Yes | No |
| AI customer segmentation | Yes | No |
| Zalo OA / mini app | Yes | Limited |
| SMS / email automation | Yes (multi-channel) | Manual broadcast |
| Receipt OCR | Yes | No |
| Direct online ordering (0% commission) | Yes | Partial |
| Inventory / barcode / stock | No (use KiotViet) | Yes (core strength) |
| Setup time | 10–15 minutes | Same-day with hardware |
| Starting price | Free forever | From ~190K VND / month |
| Best way to use | Run alongside KiotViet | Use standalone |
FAQ
Does PEKO replace KiotViet?
No. KiotViet is your POS — sales, stock, hardware integration. PEKO is the AI retention layer that sits on top, reading the customer and transaction data KiotViet already collects. You keep KiotViet for everything operational, and PEKO turns that data into actual win-back campaigns.
How does PEKO connect to KiotViet?
Through a one-time CSV / API connection that takes about 10 minutes. PEKO then pulls fresh customer and transaction data automatically. Your staff don't change anything at the cashier. The AI uses that data to score churn risk every night and trigger win-back when the risk crosses a threshold.
KiotViet already has points and customers — why do I need PEKO?
KiotViet stores phone numbers and tracks point balances — that's a database, not a retention engine. PEKO is the retention engine: it predicts who's about to disappear and writes the Zalo / SMS to bring them back. If you've ever wished KiotViet would 'do something' with the customer data it already has, that's what PEKO is.
Will my staff have to do extra work at the till?
No. PEKO doesn't change your point-of-sale workflow at all. Staff keep using KiotViet exactly as today. PEKO works in the background: pulling data, scoring customers, and firing Zalo / SMS messages. The only people who see PEKO daily are the owner / manager checking the dashboard.
What's the upgrade path from KiotViet's loyalty to PEKO?
Start with PEKO's free plan alongside KiotViet — no migration needed, just a data connection. PEKO ingests your existing customer history and starts producing churn signals within minutes. If the test 30 days improve repeat rate, upgrade to paid for higher message volume and multi-channel automation. If it doesn't, switch it off, no contract.
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