ただいま翻訳中… · Vietnam
Refreshed 2026/05/21PEKO vs iPOS CRM
Written by PEKO Team.Last updated: 2026/05/21.
Published: 2026/05/01
iPOS.vn is one of Vietnam's most established F&B POS vendors, and iPOS CRM is the bundled loyalty/CRM module that ships alongside it. PEKO doesn't compete with iPOS POS — it reads iPOS transaction data and adds the AI retention layer that iPOS CRM doesn't have. This page compares the two so you can pick the right combination.
- ただいま翻訳中…
- iPOS CRM is the loyalty module inside iPOS POS; PEKO is the AI retention layer that runs on top.
- PEKO predicts churn 3 days ahead and auto-writes personalised Zalo win-back; iPOS CRM uses manual templates.
- Keep iPOS POS + CRM, add PEKO for AI retention — or replace iPOS CRM entirely if you don't need its bundled loyalty mechanics.
What is iPOS CRM? CRM and loyalty module within the iPOS.vn F&B suite, used by Vietnamese restaurant and café chains alongside iPOS POS for member management, points, and Zalo broadcasts.
ただいま翻訳中…
- You run iPOS POS and want AI to predict churn and write Zalo win-back automatically.
- You don't have a marketing team to build and run loyalty campaigns inside iPOS CRM.
- You want native cross-POS support (KiotViet, Sapo, LOOP, MISA CukCuk) in case you switch POS later.
- You want a free plan to start before committing.
Choose iPOS CRM when
- You only need basic loyalty mechanics tightly bundled with iPOS POS (points, member tiers, vouchers, Zalo broadcasts).
- You already pay for iPOS CRM as part of an iPOS suite contract and don't need AI on top.
- Your team is comfortable defining segments and writing campaigns manually inside iPOS.
- Vendor consolidation under iPOS matters more than AI-driven retention lift.
ただいま翻訳中…
| ただいま翻訳中… | PEKO | iPOS CRM |
|---|---|---|
| Product type | AI retention layer, POS-agnostic | Loyalty/CRM module inside iPOS POS |
| AI churn prediction | Yes, 3 days ahead | No |
| Auto-written Zalo win-back | Yes, AI-personalised | Manual templates |
| AI customer segmentation | Yes | Manual rules |
| iPOS POS integration | Native (reads transactions) | Native (same vendor) |
| Other POS (KiotViet, Sapo, LOOP, MISA CukCuk) | Native | iPOS only |
| Points / tiers / vouchers | Yes | Yes |
| Zalo OA / mini app | Native | Native |
| Receipt OCR scanning | Yes | No |
| Best fit | iPOS users wanting AI retention + cross-POS optionality | iPOS-only chains happy with manual loyalty |
| Starting price | Free forever (basic) | Module in iPOS suite pricing |
FAQ
Is iPOS CRM the same as iPOS POS?
No, but they're sold and used together. iPOS POS is the point-of-sale system. iPOS CRM is the loyalty/CRM module inside the same suite — points, members, tiers, Zalo broadcasts. PEKO has a separate comparator with iPOS POS for the POS decision; this page compares the CRM/loyalty side.
Should I replace iPOS CRM with PEKO?
Depends on what you use it for. If you only use iPOS CRM for basic points and occasional Zalo broadcasts, PEKO covers that and adds AI churn prediction + auto-written win-back that iPOS CRM doesn't have. If you've heavily configured iPOS CRM with segments your team runs daily, the easier path is to keep iPOS CRM and add PEKO on top as the AI layer.
Can PEKO and iPOS CRM run side by side?
Yes. PEKO reads iPOS transaction data via integration and runs its AI retention loop in parallel — predicting which customers will stop coming back and sending Zalo win-back. Your iPOS CRM keeps managing points and tiers as before. Most operators find that within 30 days they drop iPOS CRM's manual broadcasts because PEKO's AI-written ones convert better, but they keep iPOS CRM's points engine.
Does PEKO work if I switch off iPOS later?
Yes — that's a real advantage. PEKO is POS-agnostic with native integrations for KiotViet, Sapo, LOOP, MISA CukCuk, and iPOS. If you migrate POS in the future, PEKO follows; your customer profiles, churn models, and Zalo flows keep running. iPOS CRM only works inside iPOS.
How does pricing compare?
iPOS CRM is priced as a module in the iPOS suite — usually bundled with POS tiers. PEKO has a free-forever basic plan and AI tiers in the low millions of VND per month. If iPOS CRM is included in a tier you already pay for, you're not saving money by dropping it — but adding PEKO on top often pays back through churn lift alone.
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