★ PEKO LOYALTY CLUB ★ PEKO ★ REWARDS ★

    Lagi diterjemahin… · Vietnam live-chat/CRM

    Refreshed 18/05/2026

    PEKO vs Subiz

    Written by PEKO Team.Last updated: 18/05/2026.

    Published: 01/05/2026

    Subiz and PEKO solve different problems. Subiz is a support and chat system. PEKO is the AI loyalty and retention layer that sits on top — predicting which guests are about to stop coming back and automating personalised win-back. This page compares them honestly so you can decide whether to run one, the other, or both.

    Lagi diterjemahin…
    PEKO is a loyalty layer; Subiz stays your system of record.
    PEKO adds AI churn prediction + automated Zalo OA / email / SMS win-back that Subiz doesn't.
    Vietnam-first: Zalo OA, Momo/VNPay and Vietnamese-language journeys are native.

    What is Subiz? Vietnamese live-chat and customer engagement platform with Zalo, Messenger and web-chat inboxes.

    Lagi diterjemahin…

    • You want an retention-AI layer focused on churn and win-back — not to switch your existing tool.
    • You need AI to flag customers who haven't rebooked in their usual window and re-engage them automatically.
    • You want Zalo OA, Momo/VNPay vouchers and Vietnamese-language journeys built in.
    • You want a free tier and 15-minute setup, not a long procurement cycle.

    Choose Subiz when

    • You don't yet have a support inbox and want Subiz's core product as your system of record.
    • Your priority is live chat and human support workflows more than retention automation.
    • You're happy to run loyalty as a manual side-task inside Subiz rather than letting AI drive it.

    Lagi diterjemahin…

    Lagi diterjemahin…PEKOSubiz
    PositioningLoyalty + CRM layer that sits on top of your stackLive-chat / CRM — system of record
    Live chat inboxOut of scope — keep theirsCore product
    AI churn prediction (3-day window)Built-inNot core to the product
    Automated win-back across Zalo OA + email + SMSOut of the boxEmail/SMS only or manual
    Vietnam channels (Zalo OA, Momo vouchers, VND)NativePartial
    Setup time for the loyalty layer~15 minutesTied to platform onboarding
    Pricing for the loyalty layerFree tier + transparent monthlyBundled into platform plans
    Coexists with your current stackYes — designed to keep their CRM/chat inboxReplaces the relevant module

    FAQ

    Do I have to drop Subiz to use PEKO?

    No. PEKO is explicitly designed as a loyalty layer on top of tools like Subiz. You keep their CRM/chat inbox; PEKO ingests transactions or appointments and runs the AI retention layer on top.

    What does PEKO add that Subiz doesn't?

    PEKO predicts which guests are about to stop coming back within a 3-day window, writes personalised win-back messages and triggers them across Zalo OA, email and SMS. Subiz focuses on live chat, with loyalty as a secondary feature.

    Is PEKO better than Subiz for Vietnamese operators?

    For retention-led growth, yes — PEKO is Vietnam-first, with Zalo OA, Momo/VNPay vouchers and Vietnamese-language journeys built in. Subiz stays the system of record; PEKO drives repeat visits on top.

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