Lagi diterjemahin… · Vietnam spa & salon software
Refreshed 18/05/2026PEKO vs MySpa
Written by PEKO Team.Last updated: 18/05/2026.
Published: 01/05/2026
MySpa is a popular Vietnamese spa and beauty management platform — strong on appointment booking, staff scheduling, inventory and basic customer records. PEKO is the AI loyalty and retention layer that sits on top, predicting which guests are about to stop coming back and writing personalised Zalo OA / ZNS / SMS win-back campaigns automatically. This page compares them honestly so you can decide.
- Lagi diterjemahin…
- MySpa stays your system of record for bookings, staff and inventory.
- PEKO adds AI churn prediction + automated Zalo OA / ZNS win-back that MySpa doesn't.
- Spas typically keep MySpa for operations and add PEKO for retention — 0% disruption.
What is MySpa? Vietnamese spa management software focused on appointments, staff scheduling, inventory and basic customer records — popular with mid-market spas and beauty chains.
Lagi diterjemahin…
- You want AI to flag at-risk guests before they churn and re-engage them automatically.
- You want Zalo OA broadcast + ZNS + Zalo Mini App membership card without piecing it together yourself.
- You operate 2+ branches and want unified guest profiles across locations.
- You want a free-forever basic tier and 15-minute setup instead of a project quote.
- You want AI-written, personalised win-back messages in Vietnamese — not template broadcasts.
Choose MySpa when
- You don't yet have a booking and staff scheduling system and want MySpa as your operational system of record.
- Your priority is staff commission, inventory consumption tracking, and treatment room scheduling — not retention automation.
- You only need a basic customer database with manual messaging, not AI churn prediction.
Lagi diterjemahin…
| Lagi diterjemahin… | PEKO | MySpa |
|---|---|---|
| Primary purpose | AI loyalty & retention layer | Spa management (booking, staff, inventory) |
| AI churn prediction | Yes — daily per-guest churn score with 3-day prediction window | No |
| AI-written win-back messages (Vietnamese) | Yes — personalised per guest | Template broadcasts only |
| Zalo OA broadcast + ZNS | Native, with ZNS templates pre-approved | Limited Zalo OA, no ZNS in core |
| Zalo Mini App membership card | Yes — 0đ issuance, native tier upgrade flow | Physical card or basic digital card |
| Multi-branch unified guest profile | Yes — single profile across all branches | Per-branch records, manual merge |
| Appointment booking & calendar | Reads from MySpa / Booksy / Fresha | Native, strong |
| Staff schedule + commission | Reads from MySpa | Native, strong |
| Inventory consumption per treatment | Reads from MySpa | Native, strong |
| RFM segmentation + cohort lift | Daily auto-segmentation across 10 segments | No / manual |
| Setup time | 15 minutes — connects to MySpa via integration | 1–4 weeks onboarding |
| Pricing | Free tier + AI plans from ~290k VND/month | Project-quoted, typically 1.5–6M VND/month per branch |
| Coexistence | Designed to sit on top of MySpa | — |
FAQ
Do I have to drop MySpa to use PEKO?
No. PEKO is built as a loyalty layer on top of MySpa. You keep MySpa for bookings, staff schedule, commission and inventory. PEKO reads transactions and runs AI retention on top — no operational disruption.
What does PEKO add that MySpa doesn't?
AI churn prediction (3-day window), AI-written personalised Zalo OA win-back messages in Vietnamese, ZNS no-show prevention, Zalo Mini App membership card with auto-tier upgrade, daily RFM segmentation with cohort lift measurement, and multi-branch unified guest profiles.
Is PEKO cheaper than MySpa?
They solve different problems so direct price comparison is misleading. MySpa is your operations system (project-quoted, typically 1.5–6M VND/month/branch). PEKO is the retention layer (free tier + AI plans from ~290k VND/month). Combined cost is usually offset within 30–60 days by win-back revenue lift.
Will PEKO work in Vietnamese with Zalo natively?
Yes — PEKO is built for Vietnam first. AI churn model trained on Vietnamese spa cohorts, win-back messages written in Vietnamese with regional tone, Zalo OA + ZNS + Zalo Mini App native (not bolted on).
Can PEKO replace MySpa entirely?
No — and that's intentional. PEKO doesn't do appointment scheduling, staff commission tracking, or inventory consumption. Keep MySpa for those; add PEKO for the AI loyalty/retention layer MySpa doesn't have.
How fast can I see retention lift after adding PEKO to MySpa?
Typical Vietnamese spa: clear retention signal in 30–60 days, measured by 14-day rolling rebook rate and returning-guest revenue. AI win-back ROI usually 5–10x voucher spend within 90 days.
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